Responsible for managing a portfolio of accounts with a focus on delinquency tracking and resolution. This role requires meeting strict deadlines while preparing detailed collection reports, executing delinquency processes, and maintaining accurate account records within the system. Duties include coordinating with third-party partners for service disconnections and reconnections, communicating with residents and internal teams regarding account statuses, and monitoring payment plans to ensure compliance. The position also involves thorough documentation and supporting additional projects as assigned by leadership.     RESPONSIBILITIES  - Ability to follow strict deadlines  - Prepare collection reporting for portfolio of associations  - Execute Delinquency Process in software system for assigned portfolio  - Review of Delinquency Maintenance module in software system for credit & zero balance accounts  - Prepare accounts for disconnection referral to third party partners  - Correspond with third party providers regarding re-connection upon receipt of payments  - Correspond with residents regarding account balances  - Correspond with site teams regarding delinquent accounts  - Maintain proper back-up and notation on accounts  - Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan  - Other tasks/projects as outlined by department leader  REQUIREMENTS     - Experience/knowledge of the collection processing highly preferred  - High attention to detail and compliance-oriented mindset  - Proficiency with web-based portals, dashboards, and Excel reporting  - Ability to communicate clearly and professionally with homeowners  - Strong organizational and follow-up skills  - Ability to manage deadlines and multiple workflows simultaneously

Title: Collections Specialist Location: Trenton United States Job Description: Description TerraCycle Overview TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse. Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle. In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan. TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others. Job Overview The Accounts Receivable Collections Specialist is responsible for managing all aspects of the accounts receivable process, from invoicing to collections, ensuring timely payments, maintaining accurate customer records, and supporting overall company financial health. Primary Responsibilities - Proactively contact clients by phone/email to secure payments for overdue invoices, follow up on past-due accounts, and negotiate payment plans. - Post customer payments, reconcile against bank deposits, and apply receipts to customer accounts. - Reconcile customer accounts, resolve discrepancies, and clear uncollectible amounts. - Investigate and resolve billing issues, disputed charges, and customer inquiries efficiently. - Prepare reports on collection status, account aging, and payment progress for management. - Maintain positive relationships with clients and internal teams - Maintain thorough documentation of all collection activities and financial transactions. - Generate and send invoices, monitor incoming payments, and post cash receipts accurately. Requirements Desired Qualifications - 2-5 years of experience in a Collections role. - Strong communication and interpersonal skills. - Attention to detail and strong analytical abilities. - Proficiency with accounting software, SAP Business One a plus. - Ability to work with customers and co-workers in different geographic regions - Organizational skills and ability to meet deadlines. Compensation - Medical, Dental, Vision, Life, AD&D insurance available after 30 days - 401(k) plan with company match available after 30 days - Employee Assistance Program - 22 PTO + 2 VTO + 9 paid holidays per year - Hybrid work schedule (after 90 days of employment) - Year-round Flex Fridays, as schedule allows TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion. Note: International candidates must be eligible to work in their country of employment. At this time TerraCycle does not provide for visa sponsorships. Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time. Salary Description $60,000 annually

• Oversee collection of past due invoices primarily through phone calls and emails • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc. • Research credits for pricing discrepancies and disputes • Resolve queue and general inbox customer inquiries • Build and maintain loyal relationships with customers • Monitor customer delinquency and report material payment delays to the immediate manager • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

• Supervising day-to-day activities within Collections to support the team in meeting production goals • Directing and setting team priorities to achieve goals in compliance with federal rules and regulations, payer requirements, and company policies and procedures • Assisting in the development of training strategies and coaching and mentoring team members based on scorecard performance and customer service expectations • Proactively identifying, addressing, and resolving issues that may impact customer satisfaction, cash flow, employee retention, and cost