Title: Collections Specialist Location: Trenton United States Job Description: Description TerraCycle Overview TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse. Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle. In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan. TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others. Job Overview The Accounts Receivable Collections Specialist is responsible for managing all aspects of the accounts receivable process, from invoicing to collections, ensuring timely payments, maintaining accurate customer records, and supporting overall company financial health. Primary Responsibilities - Proactively contact clients by phone/email to secure payments for overdue invoices, follow up on past-due accounts, and negotiate payment plans. - Post customer payments, reconcile against bank deposits, and apply receipts to customer accounts. - Reconcile customer accounts, resolve discrepancies, and clear uncollectible amounts. - Investigate and resolve billing issues, disputed charges, and customer inquiries efficiently. - Prepare reports on collection status, account aging, and payment progress for management. - Maintain positive relationships with clients and internal teams - Maintain thorough documentation of all collection activities and financial transactions. - Generate and send invoices, monitor incoming payments, and post cash receipts accurately. Requirements Desired Qualifications - 2-5 years of experience in a Collections role. - Strong communication and interpersonal skills. - Attention to detail and strong analytical abilities. - Proficiency with accounting software, SAP Business One a plus. - Ability to work with customers and co-workers in different geographic regions - Organizational skills and ability to meet deadlines. Compensation - Medical, Dental, Vision, Life, AD&D insurance available after 30 days - 401(k) plan with company match available after 30 days - Employee Assistance Program - 22 PTO + 2 VTO + 9 paid holidays per year - Hybrid work schedule (after 90 days of employment) - Year-round Flex Fridays, as schedule allows TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion. Note: International candidates must be eligible to work in their country of employment. At this time TerraCycle does not provide for visa sponsorships. Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time. Salary Description $60,000 annually

• Oversee collection of past due invoices primarily through phone calls and emails • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc. • Research credits for pricing discrepancies and disputes • Resolve queue and general inbox customer inquiries • Build and maintain loyal relationships with customers • Monitor customer delinquency and report material payment delays to the immediate manager • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

• Supervising day-to-day activities within Collections to support the team in meeting production goals • Directing and setting team priorities to achieve goals in compliance with federal rules and regulations, payer requirements, and company policies and procedures • Assisting in the development of training strategies and coaching and mentoring team members based on scorecard performance and customer service expectations • Proactively identifying, addressing, and resolving issues that may impact customer satisfaction, cash flow, employee retention, and cost

Join Synergy’s dynamic revenue cycle team as a Billing & Collections Coordinator dedicated exclusively to Hospice services. We are seeking a highly organized, detail oriented professional who can own the full lifecycle of hospice billing and collections—from accurate claim submission through proactive follow up and resolution. Your work will directly support timely reimbursement, financial stability, and the agency’s ability to deliver compassionate end of life care. About the Role The Billing & Collections Coordinator is responsible for end‑to‑end hospice billing and accounts receivable activities. This role ensures hospice claims are prepared, submitted, and paid accurately and timely, while actively managing outstanding balances, denials, and appeals. The position requires strong knowledge of hospice billing rules, payer requirements, and persistent but professional follow up to maintain a healthy A/R and compliant revenue cycle. Key Responsibilities Hospice Billing & Claim Submission • Prepare, review, and submit accurate hospice claims (UB‑04 / CMS‑1450) to Medicare, Medicaid, and commercial payers. • Ensure correct use of revenue codes, levels of care, and billing periods in accordance with hospice regulations. • Conduct thorough pre‑billing reviews to verify eligibility, certification periods, elections, and required documentation. • Monitor claim status through EMR systems, clearinghouses, and payer portals to ensure timely acceptance and processing. Accounts Receivable & Payer Follow Up • Actively manage hospice A/R by performing targeted follow up on unpaid or delayed claims based on aging reports. • Follow up with Medicare, Medicaid, and commercial payers to resolve payment delays and secure reimbursement. • Reconcile posted payments against expected reimbursement and identify underpayments or discrepancies requiring action. Denial Management & Appeals • Research hospice claim denials to determine root cause, including authorization, documentation, coding, or timely filing issues. • Correct, resubmit, or appeal denied claims in accordance with payer guidelines and hospice regulations. • Prepare and submit formal appeals with supporting clinical and administrative documentation as required. • Track appeal outcomes and adjust workflows to prevent repeat denials. Self‑Pay & Balance Resolution • Manage patient responsibility balances in compliance with hospice regulations and ethical collection practices. • Generate statements and communicate with patients or responsible parties regarding balances or payment arrangements when applicable. Documentation, Reporting & Continuous Improvement • Document all billing and collection activity clearly and accurately within the EMR in real time. • Identify trends in denials, delays, or payer issues and report findings to billing leadership. • Collaborate with intake, clinical, and compliance teams to address upstream issues impacting reimbursement. Qualifications Required • Minimum of 1 year of experience in medical billing, hospice billing, collections, or accounts receivable follow up. • Working knowledge of hospice billing rules, payment structures, and payer requirements. • Ability to read and interpret EOBs, RAs, and payer correspondence. • Experience submitting and tracking claims through an EMR system and payer portals. • Strong analytical, organizational, and time management skills. • Excellent written and verbal communication skills. Preferred • Prior experience billing or collecting hospice claims exclusively. • Familiarity with hospice denial appeals and Medicare hospice payment methodology. • Experience working in a shared services or multi‑agency environment. Skills and Competencies • High attention to detail and claim accuracy • Strong follow up and resolution skills • Analytical approach to denial and payment issues • Professional, persistent payer communication • Commitment to compliance and ethical billing practices • Ability to manage multiple priorities in a deadline driven environment If you are a detail driven revenue cycle professional who values accuracy, follow through, and supporting compassionate hospice care, we invite you to apply for the Billing & Collections Coordinator role with Synergy. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.