**Systems Implementation & Management** - Set up and optimise project management tools such as Jira, Linear, or Notion - Build and maintain a centralised source of truth for all workflows and projects **Execution & Accountability** - Drive accountability across teams to ensure timely task completion - Proactively follow up on delays and remove blockers **Sprint Management & Planning** - Manage daily standups and weekly sprint cycles - Anticipate risks and proactively plan to avoid disruptions **Operational Oversight** - Monitor communication channels and ensure smooth task progression - Identify inefficiencies and implement process improvements **Meeting Coordination & Reporting** - Attend team meetings, capture clear action items, and ensure follow-through - Track and report progress across multiple initiatives

• Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management. • Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals. • Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs. • Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders. • Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements. • Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination. • Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes. • Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights. • Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person). • Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate. • Assist in the development and maintenance of internal partnership documentation and playbooks. • Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights. • Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience.

• Proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks. • Detail-oriented and upholds client expectations throughout the entire process. • Replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint. • Accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion. • Helps Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders. • Takes over all communications with the client from logo approval to billing, including finalizing customization details, sharing progress photos, and communicating delivery dates.

Position Description Job Title:Sr. Event Technology Project Coordinator Group/Team:Event Technology & Registration Reports to:Manager or Sr. Manager (Event Technology & Registration) Location:Remote within United States Status:Full-time, Salaried, Exempt Travel Requirements:20%, domestic/international (passport required) WHO WE ARE Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. Our portfolio of clients includes world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. As we look ahead to 2026 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences. Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Sr. Event Technology Project Manager, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. WHAT WE ARE LOOKING FOR The Sr. Event Technology Project Coordinator will fill support roles, workstream lead roles, or lead small project teams within Event Technology & Registration. They may serve as a lead on small-to-medium scale events, and/or in a support capacity on medium-to-large scale events. This role is responsible for supporting and project managing event registration and attendee-facing digital platforms. This entails working with clients and other stakeholders to scope, build, launch and maintain digital event experiences and actively managing the attendee registration process. The Sr. Event Technology Project Coordinator will support event attendees through customer service and manage attendee data and reporting. This role will also support and manage onsite operations for related workstreams, including but not limited to badge pick-up/attendee check-in, attendee help desk, session scanning deployment, and content management functions through session catalogs and mobile apps. This role requires the ability to independently manage one’s own work and the ability to manage a small team’s deliverables over extended planning cycles. The Sr. Event Technology Project Manager will ensure planning deadlines are proactively met, budgets are maintained, Opus and client processes are implemented, and client needs are anticipated and exceeded. YOU SHOULD HAVE - 2-3+ years of experience in a relevant role is required, with preference for experience in corporate events with the following tools: Rainfocus, Swoogo, Stova, Bizzabo, Cvent, Eventbase, Airtable - Proven experience in coordination of projects or events successfully from concept to execution - Bachelor's degree from four-year institution is preferred. ESSENTIAL RESPONSIBILITIES - Lead the customer service workstream within a project, supporting helpdesk personnel, creating resources, and serving as an escalation and triage point - May act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams  - Serve as overall Event Technology and Registration lead on small to mid-sized projects, and serves as a workstream lead on large projects - Oversee all assigned tasks on multiple concurrent projects across event types  - Develop, maintain, and drive workback schedules - Lead and support the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, and mobile apps - Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on user experience best practices with support - Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures  - Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans  - Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise  - Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate  - Deliver projects within time and budgetary requirements  - Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams  - Participate in internal trainings and creating resources; recommend process and resource improvements  - Note: The Sr. Event Technology Project Coordinator may be placed in staffing assignments including event technology project management/support, registration management/support, housing management/support, and customer service. SUPERVISORY RESPONSIBILITIES - Oversees work of temporary staff deployed onsite at events COMPETENCIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Displays strong critical thinking, organizational, and analytical capabilities. - Manages own time to meet project deadlines and in a manner that supports others meeting their project deliverables. - Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence. - Ability to effectively prioritize workload on multiple projects and events simultaneously. - Successfully perform in high stress, fast-paced environment.  - Accept changes with short notice and tolerate frequent interruptions. - Ability to maintain high levels of confidentiality. - Work cooperatively with other employees, vendors, and clients. - Demonstrate resourcefulness, able to self-direct one’s own learning and development with support of peers and managers. - Can provide critical, constructive feedback to colleagues in a professional manner. WHAT YOU CAN EXPECT IN RETURN  - Full time position  - Opportunities for growth and development  - Health & Dental Insurance (choice of plans)  - 100% Employer paid short-term disability and life insurance  - Opportunity to elect additional life insurance and LTD insurance at employee expense  - Paid parental leave  - Opportunity to contribute pre-tax dollars to flexible spending accounts  - 401(K) with employer match  - Flexibility in work schedules  - Generous time off  HOW WE’LL TAKE CARE OF YOU Our job titles may span more than one career level. The starting salary for this role is between $XYZ and $ZYX. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future. NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset. PHYSICAL REQUIREMENTS Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Remote Revised 2026 by Opus Agency