• Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise. • Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution. • Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline. • Architect automated incident-creation rules within the ITSM platform. Ensure that validated alerts from the observability platform are automatically routed to the correct NOC queue, assigned the appropriate SLA, and deduplicated into a single parent ticket. • Complete the core ITSM design and transition finalized runbook templates and operating rules to the Service Delivery Manager prior to volume factory execution. • Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds, translating validated alerts into actionable ITSM tickets via API webhooks.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We are looking for an ITSM/ITIL Architect to serve as the process architect for a large-scale network consolidation program at a US-based Tier-2 Telco. The role designs the operational engine, including the ITSM framework, CAB quality gates, and alert correlation logic that translates raw network telemetry into structured support tickets. Responsibilities focus on building rules and governance mechanisms, while the Service Delivery Manager enforces them. This position suits professionals experienced in designing ITSM architectures from scratch and creating governance engines for large-scale IT mergers. Responsibilities: - Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise - Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution - Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline - Architect automated incident-creation rules within the ITSM platform. Ensure that validated alerts from the observability platform are automatically routed to the correct NOC queue, assigned the appropriate SLA, and deduplicated into a single parent ticket - Complete the core ITSM design and transition finalized runbook templates and operating rules to the Service Delivery Manager prior to volume factory execution - Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds, translating validated alerts into actionable ITSM tickets via API webhooks Qualifications - 10+ years of experience in IT Service Management, ITIL architecture, or NOC process design, particularly within enterprise M&A integrations - Expert-level knowledge of enterprise ITSM platforms, specifically ServiceNow or Jira Service Management - Deep understanding of alert correlation, monitoring pipelines (LogicMonitor, SolarWinds, Datadog), and event management frameworks - Proven ability to design CAB processes that ensure compliance without slowing high-velocity migration factories. - Strong capability to define complex ticket routing logic based on network capacity thresholds and availability states. Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We are looking for an ITSM/ITIL Architect to serve as the process architect for a large-scale network consolidation program at a US-based Tier-2 Telco. The role designs the operational engine, including the ITSM framework, CAB quality gates, and alert correlation logic that translates raw network telemetry into structured support tickets. Responsibilities focus on building rules and governance mechanisms, while the Service Delivery Manager enforces them. This position suits professionals experienced in designing ITSM architectures from scratch and creating governance engines for large-scale IT mergers. Responsibilities: - Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise - Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution - Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline - Architect automated incident-creation rules within the ITSM platform. Ensure that validated alerts from the observability platform are automatically routed to the correct NOC queue, assigned the appropriate SLA, and deduplicated into a single parent ticket - Complete the core ITSM design and transition finalized runbook templates and operating rules to the Service Delivery Manager prior to volume factory execution - Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds, translating validated alerts into actionable ITSM tickets via API webhooks Qualifications - 10+ years of experience in IT Service Management, ITIL architecture, or NOC process design, particularly within enterprise M&A integrations - Expert-level knowledge of enterprise ITSM platforms, specifically ServiceNow or Jira Service Management - Deep understanding of alert correlation, monitoring pipelines (LogicMonitor, SolarWinds, Datadog), and event management frameworks - Proven ability to design CAB processes that ensure compliance without slowing high-velocity migration factories. - Strong capability to define complex ticket routing logic based on network capacity thresholds and availability states. Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Location: Seattle, WA or San Francisco, CA or Remote (Full-time and Remote or Partially Remote) We are seeking a highly skilled Senior Data Architect to lead the design, management, and maturity of the firm’s enterprise data ecosystem. This role owns the architecture and reliability of the LNW data warehouse, reporting platforms, and integration pipelines that power analytics across the organization. The ideal candidate will combine deep SQL and data engineering expertise with a strong understanding of financial services, data flows, and reporting needs of a wealth management firm. Your Role and Responsibilities Data Architecture & Engineering - Own the design and long-term architecture of the firm’s enterprise data warehouse and data pipelines - Develop and maintain scalable SQL data models supporting firm metrics, critical data needs, client reporting, and operational analytics. - Build and maintain ETL/ELT pipelines, replication strategies, and processes to align data across portfolio accounting, CRM, trading, and operational systems. - Design data ingestion frameworks for large structured files, API integrations, and replication feeds. Reporting & Analytics Platforms - Maintain and optimize reporting infrastructure including Power BI, SSRS, and related semantic models. - Partner with business leaders to deliver dashboards supporting firm metrics, revenue reporting, and operational insights. - Develop & maintain Bulk Document Management Dashboard for portal delivery of performance reporting and other document types currently operationalized. - Ensure reporting models are performant, well documented, and scalable. Data Governance & Quality - Establish standards for data quality, lineage, documentation, and lifecycle management. - Implement monitoring and validation processes to ensure accuracy of critical financial and operational data. - Partner with compliance and leadership to ensure proper governance and obfuscation of sensitive client data. - Manage Data Backup and retention policies, Recovery Time Objectives (RTO). Integration, Automation, & Agentic AI - Design integration frameworks using SQL, APIs, and automation platforms such as Azure Data Factory (ADF), SSIS and Workato. - Support data synchronization between systems including CRM, portfolio accounting, billing, and trading platforms. - Leverage Autonomous AI into integration frameworks using MCP or 3rd party harnesses to support decision-driven automation and delivery. - Enable LNW’s responsible use of AI and advanced analytics by ensuring enterprise data is accurate, well-structured, and accessible to analytical tools. - Deliver high-quality datasets for AI consumption, implementing governance and lineage controls to ensure trustworthy outputs, and supporting integration with platforms such as Microsoft Copilot, Power BI AI features, and other approved analytical tools. - Automate data processing workflows to improve operational efficiency and reduce manual intervention. More About You Experience and Education - 7+ years of experience in data engineering, data architecture, or data warehouse development. - Expert-level SQL skills with deep experience designing relational data models. - Strong experience with Salesforce SOQL, SQL Stored Procedures, Views, Keys, Indexes and Constraints. - Strong experience with data warehouse architecture and ETL/ELT pipeline design. - Hands-on experience with reporting tools such as Power BI and SSRS. - Experience integrating enterprise SaaS platforms using APIs and automation tools. - Strong analytical thinking and ability to translate business reporting needs into scalable data models. Preferred Skills & Attributes - Experience in wealth management, investment management, or financial services. - Experience with portfolio accounting systems, CRM platforms, and trading systems. - Experience managing enterprise data warehouses on Microsoft SQL Server. - Experience with SSIS, Python data pipelines, and/or similar integration tools. Candidates must meet all employment qualifications in force at time of hiring, including successful passing of background & credit checks and any pre-employment examinations, signing of all employee agreements, and have the ability to perform the essential functions, duties and responsibilities set forth in a consistent and efficient manner. Reports to: Chief Operating Officer and General Counsel Compensation and Benefits We provide a competitive salary commensurate with your experience and skills and offer an annual bonus based on company and individual performance. The hiring salary range for this position in Seattle is $115,000 to $150,000, in San Francisco is $130,000 to $170,000, and Remote from $100,000 to $135,000 depending on experience. The salary range applies to the current posting and may change in the future. The range may vary based on key factors such as education, job-related knowledge, experience, skill set, and geographic location. We offer excellent benefits including medical, dental and vision coverage, generous time off (including sabbaticals), flexible spending plans for health care and dependent care, 401(k) plan, educational reimbursements. For details of all benefits, please visit our website here. About Us For more than five decades, Laird Norton Wetherby (LNW) has served the interests of exceptional families and individuals. As both an RIA and trust company, LNW offers a full spectrum of specialized wealth & legacy planning, investment management and trust & estate services that advance the aspirations and long-term, multigenerational financial ambitions of its clients. LNW has offices in Seattle, San Francisco, New York, Los Angeles and Philadelphia, as well as an affiliate trust company in South Dakota, empowering clients across the U.S. LNW is majority owned by Laird Norton Company, one of the longest-sustained family enterprises in the United States, as well as by active employees. Additional Information Our firm aims to cultivate an inclusive environment and culture that fosters growth, collaboration and acceptance; where we celebrate the diverse voices and perspectives of our employees; and where employees feel empowered to bring their full, authentic selves. Our diversity drives us forward and helps us build deeper relationships with our clients and our community. The firm is an equal opportunity employer and prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers based on their actual or perceived sexual orientation, gender, gender identity, gender expression, ancestry, marital status, registered domestic partner status, military and veteran status, civil air patrol status, national origin, immigration status, pregnancy (including childbirth and related medical conditions, and including medical conditions related to lactation) or medical condition (cancer and genetic characteristics). *As of 04/13/2026