• Execute needs analysis using interviews, focus groups, surveys etc., to assess current and future skills needs for the global audience • Research and apply external best practices and innovation within learning and development, and adult learning theory. • Drive thought leadership on best methods to develop retail capabilities. • Design innovative and transformative learning programs and experiences that drive business results. • Create learning content individually or collaborate with subject matter experts to create content that is applicable, practical, and drives measurable outcomes. • Deliver virtual, face-to-face, and/or asynchronous learning content.

The Technical Trainer is responsible for designing, developing, and delivering engaging training programs that enable adult learners to effectively use and support technical systems. This role - Combines expertise in instructional design, content development, and virtual facilitation to create scalable, high-impact learning solutions. - Partners with technical teams and stakeholders to translate complex system functionality into clear, user-friendly training experiences that drive adoption, proficiency, and performance. - Tracks all program personnel certifications to ensure annual certification requirements are met and that staff maintain comprehensive and current knowledge within their respective disciplines. - Documents, retains, and tracks required staff training and ensures compliance with established training frequency requirements. Job Responsibilities - Design and develop comprehensive training curricula for technical systems, including virtual instructor-led training (VILT), eLearning modules, and self-paced learning solutions - Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to create effective, learner-centered content - Translate complex technical concepts, workflows, and system processes into clear, engaging training materials - Develop a wide range of learning assets, including facilitator guides, user manuals, job aids, simulations, videos, and knowledge base content - Deliver interactive virtual training sessions using modern learning technologies and engagement strategies - Conduct training needs analyses to identify knowledge gaps and align learning solutions with business and system requirements - Collaborate with subject matter experts, developers, and program teams to ensure accuracy and relevance of technical content - Evaluate training effectiveness through assessments, learner feedback, and performance metrics; continuously refine content - Support system implementations, upgrades, and enhancements by developing and delivering targeted training programs - Maintain and update training materials to reflect system changes, new features, and evolving best practices - Track training completion and learner progress through a training platform. Basic Qualifications - Bachelor’s degree from an accredited college or university in Adult Education, Human Resources Training and Development, or a related field. - Minimum of five years of experience developing, leading, and implementing training programs for technological systems. - Strong knowledge of technical systems used in call center environments. - Strong written and verbal communication skills. - Strong customer service skills and knowledge of call center operations. - Proven proficiency in technology platforms and electronic learning systems, as well as Microsoft Office applications including Word, Outlook, and Excel. - Strong organizational and analytical skills. - U.S. citizenship and fluency in English required. - Ability to successfully pass criminal history, fingerprint background checks, and credential verification required. - Ability to maintain and retain suitability investigation and clearance as required. - Proficient in navigating electronic systems, computer programs, and virtual service platforms. - This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Pay Range $65,650 - $102,262.50 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: April 13, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $65,650.00 - $118,675.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

• Conduct effective and engaging in-person customer professional development sessions, with travel about 50% of the time. This travel will be heavily scheduled during late summer and back to school season. Expect weekly travel from July-October • Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators • Lead our customer webinar series - including creating session content, scheduling and facilitation • Manage operations and tracking of professional development in our CRM, Salesforce • Become a product expert and provide feedback to the product team • Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions • Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials • Assist with additional training team projects as they arise

Description Revenue Cycle Trainer II function as the primary training and support resource for Revenue Cycle education throughout Stanford Health Care. They are responsible for education delivery across all roles that impact the SHC Revenue Cycle ensuring employees are educated and trained in optimal Revenue Cycle operations by incorporating adult learning methodology/theory to their training and support delivery. Revenue Cycle Trainer II will develop expert knowledge in functionality and associated workflows across multiple Revenue Cycle departments. Revenue Cycle Trainer II are expected to maintain their knowledge base by working in collaboration with Revenue Cycle Operational Leaders and Program Managers and Informatics Education, consistently incorporating system enhancements into their training, and by maintaining appropriate certifications. Performs work, under guidance and supervision, in assigned area(s) to develop expertise needed to be fully proficient and independent. Demonstrated knowledge of front end, middle, and back-end revenue cycle processes • +Apply general medical terminology during training delivery when appropriate. • Knowledge of insurance company, State and Federal websites to obtain billing and reimbursement information. Works with multiple software applications, including Epic, word processing, database management, spreadsheets, presentation software, electronic calendar and email. • Knowledge of computer systems and software used in functional area. • +Apply industry-standard adult learning, training, and coaching principals and methods. • +Understand basic project management concepts. • +Execute identified plan with regard to available information, constraints, and anticipated risks. • +Register, track, and grade users in Learning Management Systems. • +Apply adult learning theory and methodology to training delivery. • +Manage class time efficiently. • +Focus on customer service and high-quality service offerings. • +Possess appropriate interpersonal skills for inter-departmental collaboration and success. • Strong verbal/written communication and listening skills. • +Complete identified tasks and activities with intended outcomes and within expected timeline. Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintains standard workflow. • +Identify problems and potential solutions for training and support issues. • +Communicate effectively and professionally to audiences at all levels of position, competency, and capacity. • Ability to make effective oral presentations and prepare concise written reports to a variety of audiences. • +Persuade and influence potentially resistant learners or partners. • Ability to maintain composure during challenging interpersonal interactions. • +Share feedback professionally and tactfully to both internal and external partners. • +Propose innovative training methodologies and approaches. • +Work independently or part of a team. • Ability to apply judgment and make informed decisions. • Ability to work effectively both as a team player and a strong leader. • Ability to establish and maintain collaborative effective working relationship Skills training development, project management, training instruction, microsoft office Top Skills Details training development,project management,training instruction Additional Skills & Qualifications Responsible for designing learning programs that support new hire onboarding and staff continuous professional growth across Revenue Cycle. This role contributes to curriculum development and learning materials maintainence. Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Redwood City, CA. Pay and BenefitsThe pay range for this position is $32.00 - $78.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 17, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.