• Conduct effective and engaging in-person customer professional development sessions, with travel about 50% of the time. This travel will be heavily scheduled during late summer and back to school season. Expect weekly travel from July-October • Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators • Lead our customer webinar series - including creating session content, scheduling and facilitation • Manage operations and tracking of professional development in our CRM, Salesforce • Become a product expert and provide feedback to the product team • Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions • Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials • Assist with additional training team projects as they arise

Description Revenue Cycle Trainer II function as the primary training and support resource for Revenue Cycle education throughout Stanford Health Care. They are responsible for education delivery across all roles that impact the SHC Revenue Cycle ensuring employees are educated and trained in optimal Revenue Cycle operations by incorporating adult learning methodology/theory to their training and support delivery. Revenue Cycle Trainer II will develop expert knowledge in functionality and associated workflows across multiple Revenue Cycle departments. Revenue Cycle Trainer II are expected to maintain their knowledge base by working in collaboration with Revenue Cycle Operational Leaders and Program Managers and Informatics Education, consistently incorporating system enhancements into their training, and by maintaining appropriate certifications. Performs work, under guidance and supervision, in assigned area(s) to develop expertise needed to be fully proficient and independent. Demonstrated knowledge of front end, middle, and back-end revenue cycle processes • +Apply general medical terminology during training delivery when appropriate. • Knowledge of insurance company, State and Federal websites to obtain billing and reimbursement information. Works with multiple software applications, including Epic, word processing, database management, spreadsheets, presentation software, electronic calendar and email. • Knowledge of computer systems and software used in functional area. • +Apply industry-standard adult learning, training, and coaching principals and methods. • +Understand basic project management concepts. • +Execute identified plan with regard to available information, constraints, and anticipated risks. • +Register, track, and grade users in Learning Management Systems. • +Apply adult learning theory and methodology to training delivery. • +Manage class time efficiently. • +Focus on customer service and high-quality service offerings. • +Possess appropriate interpersonal skills for inter-departmental collaboration and success. • Strong verbal/written communication and listening skills. • +Complete identified tasks and activities with intended outcomes and within expected timeline. Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintains standard workflow. • +Identify problems and potential solutions for training and support issues. • +Communicate effectively and professionally to audiences at all levels of position, competency, and capacity. • Ability to make effective oral presentations and prepare concise written reports to a variety of audiences. • +Persuade and influence potentially resistant learners or partners. • Ability to maintain composure during challenging interpersonal interactions. • +Share feedback professionally and tactfully to both internal and external partners. • +Propose innovative training methodologies and approaches. • +Work independently or part of a team. • Ability to apply judgment and make informed decisions. • Ability to work effectively both as a team player and a strong leader. • Ability to establish and maintain collaborative effective working relationship Skills training development, project management, training instruction, microsoft office Top Skills Details training development,project management,training instruction Additional Skills & Qualifications Responsible for designing learning programs that support new hire onboarding and staff continuous professional growth across Revenue Cycle. This role contributes to curriculum development and learning materials maintainence. Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Redwood City, CA. Pay and BenefitsThe pay range for this position is $32.00 - $78.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 17, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Location: Remote At The Hershey Company, We Champion the Consumer. Our connection to our consumers is through making more moments of goodness through our Company mission connection to our beloved brands. Retail sales talent (our Territory Sales Associate, Territory Sales Leader, Associate Regional Sales Leader, Regional Sales Leader) is core to creating the critical access to our best loved brands in retail locations for shoppers and consumers to enjoy. By 2028, we aspire to double our net sales at above-category growth by executing our core business with excellence and building new growth capabilities. Retail is our competitive advantage that drives this critical company growth. We are looking to fill our Retail Learning Manager role with an experienced, driven, commercially-minded, clutch collaborator with an insatiable need to build skills that lead to crushed goals. Retail at The Hershey Company includes building business and execution strategies for retailers across various classes of trace such as Walmart, Target, Grocers like Kroger and Safeway, Convenience (C—Store) franchises such as 7-11 and Wawa, Drug stores including CVS and Walgreens, independent retailers/grocers. These strategies span the confection (candy, mint, and gum), snack, and protein bar categories. In this role, you will work with key senior business leaders in the Retail organization, HR Business Partner leaders, and other key stakeholders to identify skill and capability building along with providing strategic retail excellence and consulting. You will be responsible for defining, leading, executing, and maintaining the needs assessment, engaging design, development, implementation, and measurement of learning solutions to meet the global needs of the Retail organization. The successful applicant will need a strong background in developing memorable and sticky learning solutions for a retail and/or sales organization, performance consulting skills, instructional design skills, astute business acumen, excellent communication skills, influencing skills, strategic thinking, and planning/project management skills. These solutions and performance consultation should drive business goals and plans leading to overall company success. At Hershey, we also measure ourselves on delivering results in the right way. Our Company behaviors of Consumer First, Shape the Future, Play to Win, and Debate/Decide/Commit are foundational to all our personal and collaborative work. Role Responsibilities: End-to-end ownership of Retail Team learning programs. · Execute needs analysis using interviews, focus groups, surveys etc., to assess current and future skills needs for the global audience that achieve business goals. · Research and apply external best practices and innovation within learning and development, and adult learning theory. · Drive thought leadership on best methods to develop retail capabilities. · Design innovative and transformative learning programs and experiences that drive business results. · Create learning content individually or collaborate with subject matter experts to create content that is applicable, practical, and drives measurable outcomes. · Deliver virtual, face-to-face, and/or asynchronous learning content. · Leverage / integrate technology to enhance the effectiveness of learning offerings for the learner. · Lead the development, execution, and measurement of capability-building programs. · Develop and execute evaluation strategies and assessments for programs, using the data to continuously improve programming and/or identify incremental learning needs. · Development of retail programs, application trainings, implementation from our Retail Development partners. Partner with HR Business Partners & HR Talent Leaders and Key Stakeholders in Sales & Category Management to drive Performance Consulting and learning agendas. · Provide thought leadership on individualized performance and learning plans for Retail talent across all levels. · Collaborate and support learning and development for Early In Career Development, New Retail Employee programming, other learning and performance needs as assigned. · Key contributor to building curriculum that drives Commercial Operator skills including individualized learning plans where needed. Key Member of Facilitation Team that drives Enterprise-wide Capability Building · Deliver virtual, face-to-face, asynchronous, and/or design expertise for learning content in the areas of: · New employee orientation · Career Development · Compliance (where applicable) · Facilitation of retail development programs · Other learning needs as assigned (example: Feedback & Coaching courses) Qualifications: · Bachelor’s degree in Learning & Development or in related area of study required (i.e., Instructional Systems Design, HR, I/O Psychology) and solid base of professional certifications and qualifications within L&D. Due to the unique nature of the role, proven and demonstrated retail experience is also required. Preferred: Masters in M.Ed., MS in Training and Curriculum Design, MBA or Equivalent · 5 - 7 years of Increased responsibility within learning & development or a retail sales organization · 5 years of experience working with Retail, Sales, Category Management and/or Commercial teams/organizations · Experience assessing performance gaps, analyzing learning needs, designing and developing interventions, and evaluating the effectiveness of Retail, Sales, Category Management, and/or Commercial learning programs. Design innovative and transformative learning programs and experiences. · Manage the development of programs. · Develop and execute evaluation strategies for programs. · Experience in managing vendor relationships. · Experience in budget management. · Deep knowledge of CMG retail execution and proven demonstrated skills that drive impact in this important category · Recognized ability to work effectively with leaders at all levels of the organization, including executive and senior leadership · Strong platform training and facilitation skills in virtual, face-to-face, and asynchronous modalities · Proven track record of executing multiple projects and programs on aggressive timelines; experience managing projects and programs · Highly effective in a collaborative, highly iterative project team, excellent management of energy and stamina in a fast-paced setting · Strong stand-and-deliver execution, excellent communication skills, influencing skills, and strategic thinking skills · Strong business and HR acumen, including problem solving skills, critical thinking, and willingness to provided candid constructive feedback on self and others · Ability to deliver results with minimal supervision in a dynamic and ambiguous environment · Commitment to modeling our Hershey Behaviors of Consumer First, Shape the Future, Play to Win, and Debate/Decide/Commit. · Expert at leading stakeholder engagement across multiple disciplines (customer sales, customer marketing, retail sales, commercial, marketing, etc.) and proven ability to influence without authority · Independent, self-led learner that is curious, investigative, and affable with teammates and internal stakeholders The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

• Design and administer key talent initiatives like employee engagement and executive coaching • Conduct organizational needs assessments to identify improvement opportunities • Lead the assessment, design, development, and implementation of talent management projects • Consult with leaders on talent management processes including evaluation and succession planning • Develop scalable training programs and facilitate learning sessions across diverse audiences • Partner with internal stakeholders to evaluate training effectiveness and iterate program design for continuous improvement