Summary Our Implementation team is committed to creating lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Implementation team works closely with our customers to understand their business and structure deployments to maximize their return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success. Responsibilities - Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always. - Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time. - Use deep product and RCM domain expertise to drive customer revenue and cost opportunities. - Independently lead and work with high profile customers to create successful and attainable project plans. - Assist in new hire process including but not limited to interviews, on-boarding, training, shadowing sessions - Advise customers through design, build, testing, training, and Go-Live phases of an implementation. - Help internal and external teams understand key deliverables and proactively mitigate risks to ensure project success. - Manage and guide cross-functional team meetings to ensure implementation and ongoing successes; lead product training and product demos. - Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos. - Oversee and participate in testing/QA activities for Janus products. - Maintain implementation methodology (documentation, tools, etc.) for products. - Partner with Marketing and Product to relay customer feedback relative to our capabilities and messaging. - Actively inspire and energize project teams; mentor and manage teams supporting the delivery function. Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice. Qualifications - Bachelor’s degree in Business or related field or equivalent work experience. - 5+ years of work experience in a customer-facing implementation, customer success, consulting, or account management role. - Demonstrated track record of success leveraging product and industry expertise to create measurable outcomes for customers. - Independently leads and works with high profile customers to create successful and attainable project plans. - Comfortable managing cross-functional teams and creating and presenting executive level presentations. - Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers. - Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships. - Strong analytical and problem-solving skills; does not make excuses. - Flexibility and comfort working in a dynamic and constantly changing environment. - Has fun, celebrates success, and contributes to a positive culture! - Experience working at health system or healthcare technology company preferred. - Experience working at a software as a service (SaaS) company preferred. - Experience working in a high growth environment preferred. Travel Requirements This role does require domestic travel. These travel expectations will be communicated by the department manager or executive. Janus is committed to providing as much flexibility and advanced notice as possible related to scheduling travel. Physical Demands This job operated in a professional remote or in-office environment. This job uses standard office equipment. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office equipment. The employee frequently communicates with internal and/or external people. Must be able to exchange accurate information in a timely manner. Must be able to recognize objects from short and long distances. Janus is an Equal Opportunity Employer.

• Lead and/or support multiple software implementation-related projects that vary in length and complexity • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) • Document all project artifacts and ensure that they are completed, organized, and stored appropriately • Plan, identify and evaluate SMEs and vendors as needed • Efficiently allocate and manage resources across projects to meet timelines and deliverables. • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed • Administer, configure and test the platform based on customer solution requirements • Establish positive and productive relationships with customers and internal stakeholders • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat) • Track SME and vendor budgets throughout a project (if applicable) • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content

• Deliver expert consulting services in the Sage Intacct Construction suite, including configuration, implementation, and support across modules like Job Costing, Project Billing, and Construction Payroll • Assess client business processes and pain points, developing tailored solutions to maximize value and operational efficiency • Lead discovery sessions, fit/gap analysis, solution design, and implementation planning • Lead the full lifecycle project delivery, including configuration, training, UAT, data migration, and Go-Live support • Serve as a subject matter expert for system integrations with third-party solutions such as Procore, payroll systems and more • Provide post-implementation support and troubleshoot escalated client issues, collaborating with Sage Intacct Support as needed • Assist in the development of documentation, SOPs, and training resources to drive client success • Stay current on product enhancements and ensure clients are taking full advantage of Sage Intacct capabilities • Support internal knowledge sharing, mentoring junior consultants, and contributing to practice development initiatives • Proactively identify opportunities for upsell and cross-sell within existing accounts in collaboration with account managers

Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. This job requires up to 50% travel throughout the US. Candidates should live within an hour to a major airport. While we are a remote-first company, we are currently only able to hire candidates located in the following U.S. states: CA, CO, FL, GA, IL, OK, OR, PA, RI, TX, UT, and WA. We hope to expand to additional states in the future. Who We're Looking For We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process. Responsibilities Project Management & Coordination - Serve as the main liaison between Adoreal and the clinic during onboarding. - Facilitate data migration from the clinic’s existing systems in collaboration with technical teams. - Organize and structure clinic data to align with Adoreal’s analytics framework and standards. Software Setup and Data Migration - Support the implementation and configuration of Adoreal’s EMR and CRM systems. - Manage project timelines and track key milestones, deliverables, and dependencies. - Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders. - Identify potential risks, communicate status updates, and resolve issues efficiently. Training & Support - Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems. - Develop and deliver onboarding documentation, training guides, and resource materials. - Monitor post-go-live adoption and address ongoing support needs. Candidate Profile Experience & Background - Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination. - Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting. - Demonstrated success in managing multiple onboarding or implementation projects. Skills & Competencies - Strong project coordination and organizational skills. - Technical fluency with EMR/CRM systems, data migration, and digital workflow tools. - Ability to clearly communicate and guide clinic stakeholders through new system adoption. - Collaborative, adaptable, and solutions-focused approach.