Your role at DynatraceWe are seeking a Lead Business Operations Analyst to drive scalable, high-impact operational initiatives across our Customer Support organization. This role will focus on enabling an exceptional employee and customer experience through strong knowledge management foundations, modern case management tooling, and automation that allows our support teams to scale with the growth of the business. The Lead Business Operations Analyst will partner closely with Customer Support leadership and frontline teams to understand current processes, identify friction, and design solutions that can scale across the broader post-sales organization. This role will also collaborate with partners across Product, Analytics, Systems, and other operational functions to execute strategic roadmap initiatives The ideal candidate will have a strong background in customer support operations and a proven ability to oversee complex cross-functional initiatives while monitoring operational performance across support capabilities. Key Responsibilities - Lead and partner on operational programs that drive adoption of standard processes and tools across a global Customer Support organization. - Support and scale programs that improve agent efficiency and enable supportability of core product offerings - Lead operational programs for capabilities such as knowledge‑centered support - enabling customer self‑service and establishing a baseline for case deflection and self‑service metrics. - Leverage advanced analytics to identify operational bottlenecks, model business scenarios, and measure program effectiveness; present insights and recommendations to senior leadership - Facilitate meetings and workshops (kickoffs, retrospectives, discovery, requirements, and design sessions) to drive clarity and alignment - Define, document, and maintain operating procedures and standards; deliver enablement so teams adopt new processes and systems effectively - Partner with Systems teams to optimize and automate manual effort across Customer Success tooling and systems What will help you succeedQualifications: - Bachelor’s degree in Business, Operations, Analytics, or a related field. - 6+ years of experience in customer success operations, business operations, or a related discipline within the SaaS or technology sector. - Experience using data and metrics to drive prioritization and measurable improvements - Ability to translate high-level business strategies into operational plans and programs - Proven ability to work cross-functionally with technical and non-technical teams - Strong stakeholder management, with experience presenting to senior leadership - Demonstrated ability to lead through influence and drive alignment across teams - Experience in process design, program/project management, and meeting facilitation - Proficiency with Customer Support technology stacks and CRM platforms Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsDOE, salary $130K - $145K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Position Overview The SOX Analyst is responsible for executing walkthroughs and control testing, maintaining documentation, and assisting with the evaluation of control deficiencies for key business processes and controls. The role works closely with Finance, Operations, IT, and External Auditors to help ensure controls are designed and operating effectively in accordance with SOX requirements and the company’s internal control framework. Here's What You'll Do: - Perform walkthroughs with process and control owners to understand end‑to‑end business processes, systems, and key business and IT general controls (ITGC) supporting financial reporting. - Prepare and update process documentation, including narratives, flowcharts, and risk and control matrices (RCMs) for in‑scope entities, accounts, and processes. - Execute design and operating effectiveness testing of key controls (manual, automated, and IT‑dependent), following a defined SOX testing methodology. - Obtain and analyze populations (e.g., listings of transactions, user access, changes) and select samples for testing in line with sampling guidance. - Develop and document test procedures, evidence, and results in clear, well‑structured workpapers that support conclusions and review by senior staff and auditors. - Identify control exceptions, assist in assessing their root cause, potential impact, and help draft issue descriptions, and preliminary recommendations. - Assist in the performance of risk analysis, no-harm analysis, and compensating controls identification as a result of control gaps. - For remediation items, obtain and review remediation evidence, and conduct follow‑up testing to confirm issues are closed. - Assist in monitoring status of testing against the SOX schedule to ensure deadlines are met. What You Bring to the Table: - Bachelor’s degree in accounting, finance, business, information systems, or a related field. - 3+ years of experience in audit, SOX/ICFR testing, or a related control or compliance role. - Good understanding of SOX 404 requirements and internal control concepts (e.g., Information provided by entity (IPE) requirements, key vs non‑key controls, deficiency evaluation). - Familiarity with financial statement processes (e.g., revenue, payables, payroll, close and reporting) and/or ITGC domains (access security, change management, IT operations, backup/recovery, logical security, and interfaces). - Progress toward a professional designation (CPA, CA, CIA, CISA, or similar) is considered an advantage. - Strong attention to detail, documentation quality, and adherence to methodology and deadlines. - Solid analytical and problem‑solving skills, including ability to interpret control evidence and draw supportable conclusions. - Clear written and verbal communication skills for documenting workpapers and interacting with process owners and auditors. - Ability to work both independently and as part of a team, managing multiple tasks in a time‑sensitive environment. - Proficiency with Excel and common productivity tools; familiarity with ERP systems and GRC/controls platforms is an asset. WORK Shift:- 2 pm IST – 11pm IST Work Type:- Full time Remote

Responsible for the planning and definition of rules and quality standards, recommending modifications in the quality of components. Provide reporting for the department and individual performance to quality standards and trend analysis. Provide education and assistance to internal and external customers by providing details and documentation for selections. Monitor the effectiveness of various processes through use of data and internal auditing programs Perform quality audits and provide management with reporting on individual performance Perform trend and gap analysis, providing management with reporting and policy, procedure and training recommendations Respond to routine and complex inquiries from business partners, auditors (internal and external), and clients; effectively position messages in a manner that is supportive of the divisional and corporate direction as necessary to ensure appropriate resolution Maintain and ensure compliance with procedures and metrics that impact quality throughout the department Utilize in depth knowledge of policies, procedures, and writing techniques Appropriately elevate situations that could have broader business impacts Document performance opportunities acquired through multiple sources (e.g., compliments, complaints, coaching opportunities) and provide to appropriate staff member May assist in the identifying technical issues through problem duplication and manipulation of data to provide details to the software development team for correction and improvement Develop documentation and update written processes and procedures for training purposes as well as new process implementation Job Specifications Typically has the following skills or abilities: Bachelor’s degree in Business Administration or related field; in lieu of degree 4 years functional experience Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities Demonstrated ability to effectively coach and communicate with all levels of employees; possesses strong interpersonal skills Experience in handling and resolving moderate to complex assignments and communicating results and recommendations to management Demonstrated flexibility to handle multiple issues requiring changes in priorities and workflow Knowledge of internal audit process and procedures Proficient using Microsoft Excel Excellent problem solving, critical thinking and effective negotiations skills Ability to work within complex systems to extract information needed to support the business Excellent verbal, written and interpersonal communication skills Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $80,253.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Stretto is hiring a Senior Associate in our Recovery Services group. In this exciting role, you will help manage a fast-paced and dynamic part of our business. Successful employees will have the opportunity to pursue a career progression plan and transition into senior roles based on developed skills and competencies. The Senior Associate, Recovery Services plays a central role in the administration of client work, which focuses on data analysis and resolution of matters relating to Demand Letters or Complaints asserting preferential transfer causes of actions pursued under Sections 547 of the US Bankruptcy Code. The Senior Associate will manage a case load personally, while also ensuring group responsibilities are completed effectively. The Senior Associate will interact with clients and assist and support partner counsel in connection with settlement negotiations relating to each matter. This will include obtaining and managing data, analyzing data / defense analyses asserted by opposing parties and/or counsel, and preparing independent data analyses in response. Group level responsibilities include responding to communications including requests for extensions from adversaries and requests for information, case tracker maintenance and creation / implementation of template responses, as well as periodic projects such as preparation and distribution of Demand Letters, filing and service of Summonses and Complaints and preparing portfolio-level reports and analyses. Candidates with litigation experience and / or experience managing preference matters is a plus, as is familiarity with the U.S. Bankruptcy Code and bankruptcy process. The Senior Associate is expected to possess an intermediate level of proficiency in Excel and learn to manage the preference defense model directly. Below is a list of specific tasks that the Senior Associate, Recovery Services is responsible for: - Demand Letter / Complaint prep: - Work with clients to obtain materials needed to prepare defense analysis, demand letters and complaints - Manage research on corporate names / addresses, registered agents - Manage prep of Demand Letters and Complaints (e.g., review of drafts and data merge) - Manage production and mailing/filing of Demand Letters and Summonses / Complaints - Perform other tasks as needed to facilitate Demand Letter / Complaint prep - Assigned Cases: - Support partner counsel in settlement negotiations - Evaluate data-based preference defenses asserted - Conduct and/or facilitate secondary analysis - Coordinate with partner counsel to respond to defenses - Facilitate settlement negotiations - Track receipt of settlement funds - Report to direct supervisor on developments in assigned cases - Overall Portfolio: Support partner counsel in: - Managing case communications - Facilitating completion of secondary defense analysis - Managing prep and execution of settlement documents and, when applicable, coordinate with counsel on motions seeking approval of settlement agreements - Case Tracker maintenance: - Work with junior staff to maintain all trackers - Set weekly or bi-weekly meetings to discuss issues with junior staff - Ensure updated trackers are circulated at least bi-weekly - Other Assigned tasks: - Address all tasks assigned by their direct supervisor promptly - Communicate status on task completion daily or at intervals set their direct supervisor - Assist as needed in other areas of the Legal Claims Administration group Why Join Stretto? At Stretto, you’ll be part of a collaborative team that’s dedicated to innovation, excellence, and growth. You’ll have the opportunity to shape the direction of a rapidly expanding business unit while making a direct impact on the legal community. The Company’s salary ranges are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of various factors, including job-related skills, relevant education and experience, abilities of the applicant, and equity with other team members. The salary range listed here is subject to change at any time, at the Company’s discretion, and does not alter in any way the at-will nature of the employment relationship. Stretto offers a competitive and comprehensive benefits package, along with opportunities for growth. We are an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.