Role Description The Payer Workflow & Integration Lead serves as a subject matter expert in payer-side healthcare workflows, system integrations, and data flows, supporting customer implementations through advisory guidance rather than execution. This role partners closely with Implementation, Product, and technical teams to identify risks early, answer complex workflow and integration questions, and guide solution design within real-world payer environments. By bringing deep expertise in health plan operations and system interactions, this individual helps teams anticipate challenges, reduce implementation delays, and improve overall delivery quality. This role is critical in strengthening internal capability, reducing reliance on limited subject matter experts, and increasing customer confidence in how solutions function within their organizations. You Will: - Serve as a subject matter expert on payer workflows, system integrations, and data flows - Advise implementation teams and customers on how solutions will function within complex payer environments - Lead or support workflow discovery and provide guidance on integration design during customer implementations - Identify risks, gaps, and potential blockers early in the implementation lifecycle and recommend solutions - Act as an escalation point for complex workflow and integration-related questions and challenges - Translate complex technical and operational concepts into clear, actionable guidance for internal teams and customers - Partner cross-functionally with Product, Implementation, and technical teams to align on solution design and execution - Support customer-facing discussions related to workflow, integrations, and how solutions operate within their environments - Reduce dependency on Product teams by providing real-time workflow and integration expertise during implementations - Analyze patterns across implementations to identify recurring issues and recommend systemic improvements - Proactively assess customer environments to identify potential workflow and integration challenges prior to and during implementation - Provide guidance on how payer-specific processes (e.g., utilization management, prior authorization) may impact solution design and configuration - Facilitate working sessions with internal teams and customers to clarify workflows, integration points, and data dependencies - Advise on trade-offs and alternative approaches when standard implementation paths do not align with customer environments - Develop and maintain reusable artifacts (e.g., workflow diagrams, integration patterns, decision frameworks) to support consistent implementation outcomes - Contribute to standardizing implementation approaches, best practices, and processes to improve efficiency and scalability - Develop training materials and support cross-team enablement to expand workflow and integration knowledge - Mentor and upskill implementation team members on payer workflows, integration concepts, and issue identification - Provide field-driven feedback to Product teams on workflow gaps, integration challenges, and opportunities for enhancement - Support pre-implementation or late-stage sales conversations as a subject matter expert to validate feasibility and set expectations - Evaluate and recommend improvements to implementation processes to reduce cycle time and increase predictability - Support resolution of complex integration and workflow-related challenges across customer engagements Qualifications - Bachelor’s degree in Healthcare Administration, Information Systems, Computer Science, Business, or a related field, or equivalent combination of education and experience - At least 5 years of experience working with health plan (payer) systems, workflows, and operations - Hands-on experience supporting or advising on healthcare implementations, system integrations, or workflow design within payer environments - Strong understanding of end-to-end healthcare workflows, particularly within payer settings - Demonstrated experience with system integrations and data flows across multiple platforms (e.g., APIs, HL7/FHIR, or similar standards) - Proven ability to analyze, interpret, and translate business and technical requirements into actionable guidance - Experience working cross-functionally with technical, operational, and business stakeholders - Ability to diagnose complex workflow and integration issues and recommend effective solutions - Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences Preferred Qualifications - Knowledge of HL7 Da Vinci implementation guides, particularly related to Prior Authorization - Knowledge of Utilization Management and/or Prior Authorization processes - Strong written and verbal communication skills - Strong problem-solving skills and ability to think beyond standard solutions - Ability to collaborate across teams and influence without direct authority Benefits - Remote work - Travel expected 3-4 times per year for company-sponsored events - Medical, dental, vision, life, and disability insurance - 401K retirement plan; flexible spending and health savings account - 15 days of paid time off + additional front-loaded personal days - 14 company-recognized holidays + paid volunteer days - Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave - LGBTQ+ Health Services - Pet insurance - Check out more of our benefits here

• Be the operational backbone for Professional Services programs • Improve team efficiency by streamlining workflows • Implement automations and AI solutions • Collaborate with Salesforce administrators • Support core PS administrative operations • Maintain and evolve reporting suite for PS leadership • Partner with Finance and RevOps for alignment • Conduct deep-dive analyses on financial and program performance • Act as the go-to resource for PS systems and analytics

• Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews • Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects • Help document processes, workflows, and improvement opportunities across the support organization • Investigate and evaluate AI-enabled tools or use cases that could improve operational efficiency, reporting, or leadership workflows (e.g., summarization, trend detection, documentation support) • Assist in piloting or documenting AI-assisted workflows, ensuring outputs are accurate, responsible, and aligned with support goals

Title: Co-op, Internal AI Operations - Summary 2026 Location: Remote Term: 4 months Start Date: May 4th, 2026 We're looking for a curious, hands-on Co-op / Intern to help develop and operationalize AI workflows and automations that change how our teams work every day. Reporting to the Chief of Staff, Office of the CEO, you will serve as our internal AI change agent and partner with AI Champions across the organization to identify and help build AI-powered solutions that drive measurable efficiency gains and unlock capacity across the business. This is a role for someone with a strong interest in technology who’s excited to get hands-on with AI and ready to experiment, learn through failure, and adapt quickly along the way. WHAT YOU'LL DO: - Partner with AI Champions across the organization to identify workflows that we can automate or accelerate using AI at a global SaaS company - Assist in building and prototyping AI-powered automations and workflows using tools like Gemini, the Anthropic API, Zapier, or similar platforms - Test, iterate, and improve based on real feedback from the teams you are working with - Track, document, and report on results to measure real impact across the organization - Gain direct exposure to executive-level decision making by working closely with the Chief of Staff and leadership team to report on program progress WHAT YOU’LL NEED: - Interest in Building with AI: Some understanding on how to create AI agents is an asset. Personal projects, hackathons, and self-directed experiments count just as much as coursework - Technical Skills: Knowledge or interest in working with APIs, AI tooling, and automation platforms such as Anthropic AI, Gemini, or Zapier. Basic programming/scripting skills are an asset (i.e. Python, JavaScript). - Creativity and Innovation: You seek new and better ways of doing things, test ideas quickly, learn from what breaks, and implement improvements quickly - Operations Skills: You're drawn to how things work and how to make them work better. You spot inefficiencies, think in systems, and find satisfaction in building something that runs smoothly - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Open Communication: Clearly conveys thoughts both written and verbal, listening attentively and asking questions for clarification and understanding - Nice to have: Educational background in Engineering/Computer Science discipline or equivalent experience. WHO YOU ARE: - Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. - Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. - Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. - Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. - Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. - Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. - Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. - Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. - Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. [**Optional] Read more about our people, process, and technology on our Code blog http://code.hootsuite.com See what our university co-ops do and say about working at Hootsuite http://code.hootsuite.com/co-ops/ In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. This posting is for a current vacancy for which we are actively hiring. #LI-AD #LI-Remote Canada Pay Range For This Role $41,600—$57,800 CAD Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.