Overview Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. We are seeking an experienced Incident Management Commander, who will also serve as the Change Management Process Owner. This dual-responsibility role involves leading incident response operations while overseeing and maintaining the organizations change management processes. The ideal candidate will combine strong leadership, strategic thinking, and process governance skills to ensure operational excellence and continuous improvement. Responsibilities Incident Management: - Take overall command and lead critical incident response operations. - Assess incidents, define priorities, and implement incident action plans. - Provide the updates to the relevant internal and external stakeholders - Maintain internal record keeping for the progress of the incident throughout the life cycle. - Control the escalation and engage appropriate individuals/teams as required to speed up resolution - Ensure timely and accurate notifications are sent until the P1 Incident is resolved - Handle any escalations during the P1 Incident resolution activity - Provide necessary guidance and support to the resolver groups - If duration of incident spans over multiple shifts, ensure proper handover to recipient of work - Provide inputs to Problem Management for Root Cause Analysis (RCA) if the RCA is deemed necessary Change Management Process Ownership: - Act as the process owner for all organizational change management activities. - Develop, maintain, and enforce change management policies, standards, and procedures. - Approve and monitor changes to ensure minimal operational impact and compliance with best practices. - Collaborate with IT, Operations, and business stakeholders to evaluate and authorize change requests. - Track change metrics, generate reports, and continuously improve the change management process. - Provide guidance, training, and support to teams on change management practices. Basic Qualifications - Bachelor's degree or equivalent experience - Minimum 5+ years - Proven experience in incident management, emergency response, or related fields. - Demonstrated experience in change management process ownership. - Strong leadership, decision making, and problem-solving skills. - Excellent communication and interpersonal skills - Experience in escalation and risk management will be added advantage. - Ability to manage multiple priorities and work under pressure. - Good experience with Microsoft Operating systems and products - Practical experience in using Service Management tools and methodologies - Good ability to develop and use engaging, informative and compelling presentation methodologies - Good business and technology acumen - Demonstrated ability to influence, motivate and mobilize team members and business partners - Demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness - Able to thrive in a fast paced, deadline driven environment - Sharp, fast learner with technology curiosity and aptitude - Up to 10% of travel time required Hyland’s OfferingWe’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. - Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. - R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. - Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! - Well-being- private medical healthcare, life insurance, gym reimbursement. - Community Engagement– Volunteer time off (24h/year). - Diversity & Inclusion– employee resource groups, inclusion benefits and policies - Niceties & Events– snacks and beverages, employee referral program, birthday, baby gifts and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

Location: Durham United States Job Description: Job#: 3029273 Job Description: Apex Systems is currently hiring for a Lead Python Engineer with one of our top clients in the Durham, NC area. Qualified candidates will have the following experience and skills: - Expert-level Python development experience- 8 + years - Strong proficiency with the Django framework. - Deep understanding of SQL and hands-on experience using ORMs (Django ORM preferred). - Experience using Docker for containerized development and test environments. - Solid computer science fundamentals, including software design, data structures, algorithms, and system architecture. Location: Durham, NC-100% remote Duration 6 month contract to hire Pay range: $80- $90 an hour If you are interested, please apply here or email an updated copy of your resume to [email protected] Role Overview We are seeking a Senior / Lead Python Engineer to take ownership of the design and implementation of a custom, Python-based test harness built from the ground up. This role plays a critical part in enabling release confidence across a rapidly expanding healthcare technology platform by driving end-to-end automation across complex, integrated systems. This is a hands-on engineering role with increased responsibility for system design, technical direction, and engineering best practices. The ideal candidate is a senior-level individual contributor who thrives in ambiguity, thinks holistically about system quality, and enjoys shaping solutions that have a direct, mission-driven impact on healthcare. Key Responsibilities Technical Leadership & Architecture - Lead the design and architecture of a scalable, maintainable Python-based test harness and automation framework. - Make technical decisions around framework structure, tooling, and design patterns to support long-term platform growth. - Define best practices for test strategy, code organization, and maintainability across the automation layer. - Act as a technical mentor and design partner to other engineers, raising overall engineering quality. Hands-On Development - Design, build, and maintain automated end-to-end tests supporting a large suite of genetic testing and healthcare products. - Develop clean, efficient, and well-documented Python and Django code with an emphasis on extensibility and reliability. - Build tooling and automation to support major integration and release milestones. - Write robust SQL queries and leverage ORM capabilities for data validation and test orchestration. - Containerize and manage test environments using Docker. Collaboration & Quality Ownership - Partner closely with application engineers, platform teams, and stakeholders to translate system requirements into test architecture and automation strategy. - Lead troubleshooting and deep technical analysis to diagnose complex system issues. - Drive quality thinking earlier in the development lifecycle, influencing design for testability and reliability. - Champion pragmatic engineering solutions in a fast-moving, evolving environment. Required Qualifications Experience & Background - Senior-level engineering experience with a proven track record of designing and building systems or frameworks from scratch. - Demonstrated ability to own technical solutions end-to-end in ambiguous problem spaces. - Strong background as a software engineer, not primarily QA, SDET, or test-only roles. Technical Skills - Expert-level Python development experience. - Strong proficiency with the Django framework. - Deep understanding of SQL and hands-on experience using ORMs (Django ORM preferred). - Experience using Docker for containerized development and test environments. - Solid computer science fundamentals, including software design, data structures, algorithms, and system architecture. - Ability to balance speed, quality, and long-term maintainability. Education - Bachelor's degree in Computer Science, Computer Engineering, or a related technical field preferred. Preferred Qualifications - Experience designing systems in AWS or other cloud environments. - Familiarity with Kubernetes (K8s). - Experience with event-driven architectures (Kafka, SQS, RabbitMQ, etc.). - Exposure to AI-assisted development tools. - Public GitHub repositories or sample projects demonstrating system design or framework development. Compensation & Benefits The pay rate for this position is between $80.00 and $90.00 per hour. A comprehensive benefits package is available to eligible employees, which may include medical, dental, vision, life insurance, a 401K program, an employee stock purchase program, and professional development resources. We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Remote: Yes Location: Durham, NC, US Job Type: Date Posted: April 8, 2026 Pay Range: $80 - $90 per hour Similar Jobs - Python Developer - Python Developer - Python Developer - Python Data Engineer - Python Developer

• Design, implement, and manage AWS cloud solutions to meet business and technical requirements • Develop and maintain Infrastructure-as-Code (IaC) using Terraform, CloudFormation, or AWS CDK • Ensure high availability, scalability, and reliability of cloud-based applications • Automate deployment pipelines using CI/CD tools (Jenkins, GitHub Actions, AWS CodePipeline) • Manage a fleet of EC2 instances and configure appropriate management solutions • Implement serverless solutions using AWS technologies • Conduct vulnerability assessments and security audits on AWS resources • Monitor cloud performance and optimize cost and resource utilization

• Own and operate CoLab’s US-based cloud infrastructure, including our FedRAMP High authorized GovCloud environment • Support ongoing continuous monitoring (ConMon) activities, including vulnerability remediation, logging, and audit readiness • Partner with internal and external stakeholders to maintain compliance posture and support audits and assessments • Contribute to scaling infrastructure to support customer onboarding in regulated environments • Write and maintain Terraform to support infrastructure deployments via SpaceLift • Build and troubleshoot Lambda functions (primarily in Python) to support application and infrastructure automation • Investigate stack traces, diagnose application issues, and contribute to monitoring improvements (especially in APM tracing via DataDog) • Support the broader Platform Team with secure, scalable infrastructure design and implementation • Collaborate closely with Third Party Vendors during the Public Sector implementation and assessments • Actively contribute to internal codebases (Python + IaC) and participate in PR reviews • Take on and eventually lead technical initiatives in Public Sector infrastructure and deployments