Technical Service Field Technician

Field EngineerField EngineerFull TimeRemoteMid LevelTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

53 days ago

Salary

0

Seniority

Mid Level

Job Description

Technical Service Field Technician

Neogen Corporation

Come Be Part of a Mission that Matters! Neogen Corporation is seeking a Technical Services Field Technician to join our team. In this field-based role, you’ll be responsible for providing on-site and remote technical support for Neogen equipment, including Soleris and MLS II, MDS, LX1, LX25 and APNG systems. You’ll work closely with customers to deliver preventive maintenance, installations, and troubleshooting while effectively relaying customer feedback to internal teams. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to travel extensively. This role follows a field-based model and requires travel up to 80% of the time. Hours: Full-time, core business hours with travel flexibility Travel: Up to 80% domestic travel Essential Duties and Responsibilities: - Provide on-site and phone-based technical support for Neogen instruments (Soleris, MLS II, and other equipment) - Schedule and coordinate all on-site customer visits, including maintenance, installations, and technical support - Prepare customer quotes for service and maintenance work - Develop weekly travel itineraries and share with management - Document all customer interactions and service outcomes in Salesforce - Troubleshoot and resolve equipment issues, coordinating with technical service and lab support as needed - Partner with the Field Trainer to coordinate equipment installations - Communicate customer feedback to sales, marketing, technical service, and product management teams - Support marketing efforts and promote new products while on customer visits - Participate in post-installation customer follow-ups and ongoing engagement - Maintain high standards of diplomacy, tact, and professionalism when working with internal teams and clients Education and Experience: - Degree or comparable experience needed. - 1–3 years of technical support or field service experience preferred - Previous role involving travel is strongly preferred - Experience working in a customer-facing technical role is a plus Skills and Competencies: - Strong analytical and problem-solving skills - Clear verbal and written communication - Ability to multi-task and manage multiple priorities - Excellent customer service and interpersonal skills - Team player with a proactive, solutions-oriented mindset Computer Skills: - Proficiency with Microsoft Word, Excel, and Outlook - Experience with Salesforce or other CRM systems preferred Please press Apply to submit your application. WHO IS NEOGEN: From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters! Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

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Field Reimbursement Education Liaison -Vaccines- Northwest

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Sanofi is a life science and pharmaceutical company dedicated to the betterment of healthcare access worldwide. Founded in 2004 and headquartered in Paris, Ile-de-France, France, w

Field Engineer53 days ago

Job Title: Field Reimbursement Education Liaison - Vaccines- Northwest Location: Remote/Field About the Job Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the future of immunization. You are action-oriented and innovative with an entrepreneurial spirit that motivates you to deliver success for you and your team. You seek to expand your knowledge and understanding of the healthcare ecosystem and leadership experience with a cutting-edge pharmaceutical company that is committed to making positive impact on patient’s lives. You are professionally curious and have a strong desire to be the expert in your field. You are a quick learner-always seeking to be impactful with your actions, continuously improving yourself, your team, and the world around you. You are an innovative thinker, eager to propose new ideas and improved ways of working. You thrive on direct, honest, and supportive communication. You are an excellent business planner and problem solver, happy to work in ambiguity to achieve your goals. You are a great matrix partner - extremely organized, dependable, nimble, and self-motivated with the ability to excel in a fast-paced environment. At Sanofi US, we are committed to the growth of our people, connected in purpose by career, life, and health. Sanofi has been recognized as a top 50 company for diversity in 2021 by Diversity Inc. Sanofi US is part of a leading global healthcare company that is dedicated to improving health and driving back disease by making innovative medicines accessible to people around the world. The Vaccines business has been a global leader in vaccines for 100 years, protecting patients against flu, meningitis, polio, pertussis, bronchiolitis and much more. We supply more than 2.5 million doses of vaccines every day, making it possible to immunize over half a billion people worldwide per year. The Reimbursement Education Liaison role is under the Value & Assessment domain within Market Access. The team has a broad level of experience in multiple segments and therapeutic areas across the industry. The expansive experience has created a dynamic team focused on being leaders with marketplace knowledge and expertise on the healthcare ecosystem. The team prides itself on being at the forefront of the continued evolution of healthcare. The team leads with innovation and strong cross-functional relationships to support an exceptional customer experience. The Reimbursement Education Liaison will educate key stakeholders and healthcare decision makers within Health Systems, IDNs and Medical Groups on proper coding, billing, and reimbursement, specific to the well child portfolio within the marketplace to support immunization rates and public health. SANOFI VACCINES, NORTH AMERICA created the Reimbursement Education Liaison role to engage different/relative stakeholders within the ecosystem of healthcare around our portfolio of vaccines. In this role, the Reimbursement Education Liaison will establish and sustain reliable company relationships with health systems, Integrated Delivery Networks and Medical Groups in a fully compliant manner as per Sanofi guidelines and FDAMA regulations, with key decision makers such as Director of Reimbursement, Director of Finance, Revenue Cycle Teams, etc. The overall ambition is to educate all providers and healthcare decision makers on vaccine reimbursement, specific to the Sanofi Vaccines portfolio within the marketplace. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities - Lead Reimbursement/Access service offerings for Sanofi Vaccines within the Health System, Integrated Delivery Network and Medical Group space, engaging key stakeholders with executive level presence - Serve as a Subject Matter Expert (SME) in Reimbursement/Access for the portfolio of Sanofi Vaccines; Expert in respective region of the country with emphasis on commercial landscape - Consistently monitor the marketplace for market access issues impacting patient and provider access, identifying threats and opportunities, and adjusting strategy in response to changes and latest trends - Synthesize observations and feedback from team on best practices to continuously improve total market approach, inclusive of access strategies and field engagement - Adapt existing tools to a more health system/medical group focus to identify and satisfy customers’ reimbursement needs - Serve as a resource to Market Access and Reimbursement leadership team to analyze business opportunities and coordinate cross-team initiatives in process improvements and efficiencies - Establish positive and productive working relationships with all key customer segments (internal and external) including Specialty and Regional Sales - Ensure compliance requirements around reimbursement/access teams stay up to date with quality control measures in place to ensure adherence to requirements - Develop and conduct reimbursement specific trainings for broader commercial operations teams in compliance with Sanofi guidelines including new hires, refresher trainings, ongoing project(s), and technical trainings - Responsible for meeting performance metrics established on programs and inform internal/external stakeholders About You BASIC QUALIFICATIONS: - Bachelor's degree required - Travel up to 50% of time - 5+ years of experience in reimbursement related function (Vaccines a plus) - Demonstrated experience in account management and health system navigation - Maintain compliance with all applicable Sanofi policies and procedures, regulatory and legal requirements, and help to monitor compliance during cross functional team interactions - Vast understanding of commercial payer reimbursement methodology - Financial experience, vaccines understanding - Strong understanding of financial analysis/revenue cycle - Develop and interpret content in keeping with client requests and needs in compliance with Sanofi guidelines - Attention to building and maintaining customer relationships to achieve success - Demonstrates Executive Presence in all types of interactions, boardrooms, in-person & remote - Collaborates across functional, geographic, and company boundaries to meet mutual business objectives - Continually focuses on the performance and development of oneself and others to enhance the talent of the company - Exhibits strong analytical skills and decision-making expertise - Synthesizes data from multiple sources to evaluate reimbursement landscape and inform the organization - Capacity and desire to analyze key learnings/ insights and convert to actions and outcomes - Inclusive & Diverse mindset in talent development, promotion and team dynamics and culture. - A valid driver’s license and safe driving record PREFERRED QUALIFICATIONS: - MBA or other advanced degree preferred - Comprehensive understanding of pharmaceutical industry; Buy & Bill experience is a preferred within Vaccine space - Executive level engagement and people leadership skills - Ability to work cross-functionally, both at the field level and with internal corporate functions - Interpersonal skills including managing & resolving conflict, building strong working relationships - Ability to adapt to change and react constructively in a high-energy and fast paced environment - Exposure and/or experience in other functional areas of the business (e.g. Sales Training, Customer Solutions, Sales Operations, Managed Care and Marketing, Account Management) - Excellent strategic thinking, analytical, and communication skills - Demonstrated track record as a high-level performer - Demonstrated success leading and managing projects Why Choose Us? - Bring the miracles of science to life alongside a supportive, future-focused team. - Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. - Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. - Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. This position is eligible for a company car through the Company’s FLEET program. Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SP #LI-SP #LI-Remote #vhd Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $122,250.00 - $176,583.33 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

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$122K - $176K / year
Diebold Nixdorf logo

Field Service Technician

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We automate, digitize, and transform the way people bank and shop.

Field Engineer53 days ago
Full TimeRemoteTeam 10,001+Since 1859H1B Sponsor

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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Diebold Nixdorf logo

Field Service Technician

Diebold Nixdorf

We automate, digitize, and transform the way people bank and shop.

Field Engineer53 days ago
Full TimeRemoteTeam 10,001+Since 1859H1B Sponsor

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.  Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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GLORY logo

Field Service Technician

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We enable a confident world for a better tomorrow.

Field Engineer53 days ago
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• Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customer apprised of progress during maintenance or a down system situation • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance • Any other job responsibilities as assigned within scope of position

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