• Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts. • Provide strategic and tactical client service to a complex, high touch customer base. • Proactively oversee assigned portfolios, identifying growth opportunities and up-sell potential within the existing client base. • Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing. • Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues. • Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables. • Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout. • Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports. • Facilitate and ensure contract billing process is administered with quality in a timely manner. • Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts. • Successfully manage customer expectations throughout the campaign lifecycle. • Develop and maintain strong, active relationships with clients at both senior and mid-management levels. • Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners. • Participate in client meetings to understand partner goals and objectives. • Manage and/or participate in ongoing process improvement initiatives. • Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services. • Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary. • Special projects as identified by management

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?  Join our team as an Account Manager and take ownership of a key client relationship. You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product. If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛 What you will do: - Take part in new client integrations and manage one or several accounts simultaneously; - Act as the main point of contact between clients and internal support teams; - Ensure support processes meet agreed KPIs, SLAs, QA standard; - Monitor service quality, team discipline, and performance via internal and external QA tools; - Analyze key metrics, prepare reports, and identify areas for improvement; - Gather client feedback and translate it into actionable improvements for internal teams; - Work closely with internal teams to ensure seamless service delivery; - Maintain internal product and process documentation; - Support hiring, onboarding, and professional growth of team members; - Take a leadership role within projects and contribute to long-term client success. What you need to succeed in this role: - Fluency in English (C1–C2);  - 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry - Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents. - Excellent communication, presentation, negotiation, and conflict-resolution skills; - Strong analytical and problem-solving mindset with a strategic approach to account growth; - Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach; - Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar; - Familiarity with task and time-management tools (Jira, Asana, Monday, etc.); - Passion for people, technology, and continuous improvement. Will be a great plus: - Experience working with international clients across different regions and communication styles, with strong cultural awareness; - Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations; - Experience working with international clients and distributed teams; - Strong organizational and time-management skills; - Experience in business development, upselling, or account expansion. Benefits: - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code:9mb

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?  Join our team as an Account Manager and take ownership of a key client relationship. You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product. If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛 What you will do: - Take part in new client integrations and manage one or several accounts simultaneously; - Act as the main point of contact between clients and internal support teams; - Ensure support processes meet agreed KPIs, SLAs, QA standard; - Monitor service quality, team discipline, and performance via internal and external QA tools; - Analyze key metrics, prepare reports, and identify areas for improvement; - Gather client feedback and translate it into actionable improvements for internal teams; - Work closely with internal teams to ensure seamless service delivery; - Maintain internal product and process documentation; - Support hiring, onboarding, and professional growth of team members; - Take a leadership role within projects and contribute to long-term client success. What you need to succeed in this role: - Fluency in English (C1–C2);  - 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry - Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents. - Excellent communication, presentation, negotiation, and conflict-resolution skills; - Strong analytical and problem-solving mindset with a strategic approach to account growth; - Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach; - Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar; - Familiarity with task and time-management tools (Jira, Asana, Monday, etc.); - Passion for people, technology, and continuous improvement. Will be a great plus: - Experience working with international clients across different regions and communication styles, with strong cultural awareness; - Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations; - Experience working with international clients and distributed teams; - Strong organizational and time-management skills; - Experience in business development, upselling, or account expansion. Benefits: - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code:9mb

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?  Join our team as an Account Manager and take ownership of a key client relationship. You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product. If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛 What you will do: - Take part in new client integrations and manage one or several accounts simultaneously; - Act as the main point of contact between clients and internal support teams; - Ensure support processes meet agreed KPIs, SLAs, QA standard; - Monitor service quality, team discipline, and performance via internal and external QA tools; - Analyze key metrics, prepare reports, and identify areas for improvement; - Gather client feedback and translate it into actionable improvements for internal teams; - Work closely with internal teams to ensure seamless service delivery; - Maintain internal product and process documentation; - Support hiring, onboarding, and professional growth of team members; - Take a leadership role within projects and contribute to long-term client success. What you need to succeed in this role: - Fluency in English (C1–C2);  - 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry - Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents. - Excellent communication, presentation, negotiation, and conflict-resolution skills; - Strong analytical and problem-solving mindset with a strategic approach to account growth; - Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach; - Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar; - Familiarity with task and time-management tools (Jira, Asana, Monday, etc.); - Passion for people, technology, and continuous improvement. Will be a great plus: - Experience working with international clients across different regions and communication styles, with strong cultural awareness; - Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations; - Experience working with international clients and distributed teams; - Strong organizational and time-management skills; - Experience in business development, upselling, or account expansion. Benefits: - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code:9mb