Spark Brighter Thinking

Job Purpose We are seeking a meticulous Packaging Artworker to work within a fast-paced team focused on producing print-based packaging materials. You will take projects from the initial style guide to print-ready artwork for a global customer base. The ideal candidate is a technical expert who ensures brand integrity and accuracy across all languages and packaging formats. Key Responsibilities - Artwork Production: Create technically accurate, print-ready mechanicals from briefs and style guides while maintaining high quality and "right first time" standards. - Deadline Management: Take ownership of allocated workloads to ensure all milestones and Service Level Agreement (SLA) timelines are met. - Technical Precision: Demonstrate a deep understanding of print specifications, grids, and die-lines within a packaging context. - Localization: Manage complex multi-language layouts (MLDs) and global language versioning. - Quality Control: Perform rigorous QC checks on typography, layout, and colour to ensure zero errors before production. - Collaboration: Act as a flexible team player, supporting administration functions and occasionally liaising directly with customers. Technical Requirements - Experience: At least 2 years of proven technical experience in the end-to-end artwork process for print packaging materials. - Software Mastery: Expert-level skills in the Adobe Creative Suite, specifically InDesign, Photoshop and Illustrator. - Print Knowledge: Solid understanding of various printing processes (e.g., litho, flexo, digital) and how to set up files for different finishes. - Hardware: Mastery of Apple Mac systems and associated workflows. Behavioural Characteristics - Detail-Oriented: An exceptional eye for layout, typography, and color accuracy. - Self-Motivated: A proactive problem solver who takes full ownership of their tasks. - Strong Communicator: Able to explain technical requirements clearly to internal teams and external customers. - Process-Driven: Disciplined in following established systems and operational goals. Preferred "Bonus" Skills - Video Games Industry Knowledge: Familiarity with first-party platform guidelines (Sony, Microsoft, Nintendo) and age rating symbols (PEGI, ESRB). - Structural Awareness: Experience working with complex "Big Box" or Collector's Edition packaging structures. Who You Are - Care: You take pride in your work and consistently aim for the highest standards. - Commitment: You reliably deliver on deadlines and take ownership of outcomes. - Curiosity: You actively look to learn, develop, and improve how things are done. - Collaboration: You contribute positively to the team and support shared success. - Catalyst: You embrace change and look for ways to improve processes. - Creativity: You bring fresh thinking to problem-solving within a technical environment. Working Conditions - Hours: Minimum of 37.5 hours per week, with flexibility required to meet project demands.

Creative Project Manager – New York We are looking for a highly organised, client-focused Creative Project Manager to join our New York team as the on-the-ground operational lead for one of Spark's retail experience accounts. This is a senior, embedded role at the centre of a complex, high-visibility programme spanning campaign resets, product launches, event activations, and digital content production. You will be the primary point of contact for our client's US-based team during their working hours — the person who ensures every brief is captured cleanly, every handoff to our global studios is seamless, and every deadline is met before anyone has to ask. You will sit at the intersection of a global, multi-hub creative delivery model, connecting our teams across three time zones and holding the account together day to day. We are looking for a process-driven self-starter with 5-7 years of project or account management experience in a creative agency or production environment. You are energised by complexity, calm under pressure, and the kind of person who builds trust with clients by consistently delivering exactly what you said you would — and then a little more. Roles & Responsibilities Commitment - Project Ownership: Serve as the primary client-side point of contact for day-to-day account activity during US business hours. Own all incoming briefs from first receipt through to confirmed delivery, ensuring every request is clearly scoped and properly briefed before it reaches the studio. - Critical Path Management: Build and maintain project timelines across concurrent campaigns, launches, and activations. Track key dates, update stakeholders proactively, flag risks early, and resolve issues before they affect delivery. - Brief Quality: Translate raw client inputs — often informal requests or bullet points — into structured, production-ready briefs that give global creative teams everything they need to produce exceptional work first time. - Status Reporting: Maintain live project tracking as the single source of truth for all active jobs. Keep statuses current in real time and provide clear, accurate updates to the client team and internal stakeholders. - Administrative Excellence: Maintain time tracking, status reports, and account documentation with precision. Support preparation of regular budget reviews and strategic account reporting. Creativity - Brief Interpretation: Bring structure and creative intelligence to the briefing process — asking the right questions, filling the right gaps, and ensuring creative teams have the context and clarity to do their best work. - Creative Quality Assurance: Review work in progress against brief requirements before client presentation. Understand what good looks like across large-format print, digital content, environmental design, and motion, and raise quality concerns before they reach the client. - Production Literacy: Maintain working knowledge of print specifications, substrate types, digital formats, and installation requirements relevant to the account. Ensure creative output is always technically feasible and production-ready. Collaboration - Cross-Hub Coordination: Act as the operational connector between the client's US team and Spark's creative and production hubs across multiple time zones. Ensure handoffs are clean, well-documented, and never dependent on a single communication channel. - Client Partnership: Build a trusted, day-to-day working relationship with the client team. Be consistently responsive, reliable, and proactive — the person they reach for when they have a request, a question, or a problem. - Vendor Coordination: Coordinate with production partners, fabrication vendors, and installation teams to ensure physical production, logistics, and on-site execution are planned and delivered to schedule. - Knowledge Sharing: Share project insights, briefing best practices, and process improvements with the broader Spark account team to continuously raise the quality and efficiency of the programme. Curiosity - Technology Adoption: Engage actively with AI-enabled briefing and workflow tools as Spark continues to develop its technology platform. Provide feedback on performance and contribute to ongoing improvement of the systems you use daily. - Data-Informed Thinking: Develop familiarity with performance data and creative analytics available on the account. Use insights to inform briefing recommendations and identify opportunities to improve creative effectiveness. - Process Improvement: Continuously look for ways to optimise the brief-to-delivery cycle, reduce manual steps, and improve the quality of handoffs. Propose and implement improvements within the account workflow. - Industry Awareness: Stay informed on trends in retail experience design, in-store marketing, and creative production technology. Bring relevant observations back to the account team. Catalyst - Driving Efficiency: Identify and implement improvements to account workflows, briefing processes, and communication cadences that save time for both the Spark team and the client. - Inspiring Standards: Set the bar for responsiveness, clarity, and precision across the account. Model the behaviour you want to see from the teams around you, across every time zone. - Change Champion: Embrace and support the adoption of new tools, processes, and ways of working as Spark evolves its delivery model. Help colleagues and clients adapt with confidence. Care - Attention to Detail: Ensure accuracy across all briefs, project documentation, status updates, and client communications. On a programme of this scale and visibility, the detail matters — own it. - Client Trust: Think ahead on behalf of the client team. Anticipate needs, flag what they have not yet thought to ask, and deliver consistently against your commitments. Be their operational anchor. - Supportive Culture: Support colleagues proactively, share knowledge generously, and contribute to a working environment built on mutual respect, reliability, and shared pride in the quality of the work. Qualification and Experience - 5-7 years of project management or account management experience in a creative agency, production company, or in-house brand team. - Demonstrated ability to manage multiple concurrent, complex projects in a fast-paced environment with competing priorities and tight deadlines. - Technical understanding of creative asset production across large-format print, digital content, motion, and environmental design. - Experience working as the local coordination point for a distributed, cross-time-zone team. - Strong written and verbal communication skills — able to write a precise brief, a clear status update, and a sharp client email in the same hour. - Familiarity with project management and collaboration platforms such as Airtable, SharePoint, or equivalent tools. - Genuine interest in AI-enabled creative production tools and a willingness to adopt new technology as part of daily workflow. - Background in retail, experiential, or environmental design production is a strong advantage. - Experience working on a major global brand account is highly desirable. Behavioural Characteristics - Excellent interpersonal, organisational, and communication skills — able to build trust quickly with a senior client team. - Systems thinker who tracks the whole picture, spots risks before they surface, and solves problems before they become visible. - Resilient and calm under pressure — able to absorb last-minute changes and deliver solutions without escalating stress to the team. - Proactive and self-directed — comfortable making independent judgement calls and knowing when to escalate. - Precise and detail-oriented — notices what is wrong before it becomes a problem. - Confident communicator — able to present clearly to senior clients and influence outcomes with credibility. - Collaborative and generous — makes global teams feel connected, shares context freely, and consistently closes loops. - Punctual, reliable, and consistent - the client's operational anchor on this account.

JOB PURPOSE As a Director-level autonomous, proactive, and strategic thought leader, you will be responsible for defining and driving the global strategy and commercial success of Spark's digital localization portfolio for a major technology client. You will serve as the brand steward and trusted strategic partner, directing senior client relationships and leading the cross-functional internal teams. The ideal candidate brings deep localisation expertise, experience managing multi-million portfolio global accounts, and a proven ability to balance strategic thinking, commercial ownership, and operational leadership in a fast-paced agency environment. SCOPE & ACCOUNTABILITY - Responsibility and Ownership of a global digital localisation client account. - Ultimate Strategic and Commercial accountability for all digital account performance and growth. - Directing and sponsoring cross-functional internal teams and external partners. - Full P&L ownership and executive management of forecasting, margin attainment, and EBITDA targets. - Final decision-making and executive resolution point for all high-stakes client, delivery, and commercial issues. HOW YOU LEAD - You operate with autonomy and strategic confidence in complex, global environments. - You remain calm and composed under pressure, providing clarity in high-stakes situations for both clients and internal teams. - You make decisive, commercially sound decisions, even when they are difficult. - You hold teams accountable while fostering trust, engagement, and high performance. - You proactively escalate risks and navigate solutions through the right channels. - You demonstrate resilience, adaptability, and focus in a fast-paced agency setting. - You communicate with clarity and influence at all levels, including executive stakeholders. - You model reliability and integrity, doing what you say you will do. - You uphold Spark’s Core Values (6 C’s), policies, governance standards, and professional expectations. WHO YOU ARE - Curiosity: You seek deep commercial and operational understanding of your clients’ ecosystems, using insight and data to anticipate challenges and unlock growth. - Creativity: You shape innovative, scalable strategies that enhance digital localization performance, improve margin, and evolve digital delivery models. - Catalyst: You create momentum - aligning stakeholders, influencing decision-making, and driving initiatives that expand impact and long-term value. - Care: You build trusted, senior relationships grounded in integrity and accountability, balancing client advocacy with sustainable delivery. - Commitment: You take full ownership of performance—P&L, governance, quality, and strategic outcomes—delivering against clear KPIs. - Collaboration: You unite cross-functional teams around shared goals, clarity of accountability, and collective success. KEY RESPONSIBILITIES CLIENT PARTNERSHIP & STAKEHOLDER MANAGEMENT - Cultivate and champion key digital global client partnerships, serving as the lead strategic contact and primary trusted advisor. - Navigate and orchestrate complex stakeholder ecosystems to architect long-term value and expand Spark's service offerings. - Uphold executive brand stewardship, ensuring consistency, quality, and strategic alignment with client standards. - Design and lead senior-level governance forums, strategic reviews, and director-level communications. STRATEGIC & COMMERCIAL LEADERSHIP - Executive Ownership and P&L: Command the strategic and commercial performance of the digital localisation account. - Financial Accountability: Maintain absolute accountability for digital account financial health, ensuring key accounts consistently meet or exceed budgeted EBITDA and margin targets. - Growth Strategy: Develop, champion, and execute sophisticated growth, optimization, and innovation roadmaps for key client partnerships. - Business Development: Proactively identify, progress, and execute high-value upsell and cross-sell opportunities across Spark’s evolving service portfolio. - Executive Collaboration: Collaborate strategically with the Group VP on advanced forecasting, portfolio growth strategy, and long-term executive account planning. DELIVERY & OPERATIONAL EXCELLENCE - Cross-Functional Orchestration: Strategically partner with Language Services, Global Operations, Finance, and regional Spark teams to ensure consistently excellent account delivery. - Process and Documentation Architecture: Lead the evaluation and redesign of core processes and workflows to identify and implement step-change improvements, system efficiencies, documentation management and strategic automation opportunities. - Onboarding Strategy: Direct the strategic setup and seamless integration of new partner accounts into Spark systems and workflows. - Integrated Delivery: Ensure digital localisation delivery architecture is fully integrated and synchronous with broader digital production pipelines. - Operational Mandate: Drive continuous, quantifiable improvement in quality standards, delivery velocity, operational scalability, and cost efficiency. KPIs & GOVERNANCE - Performance Definition: Define, establish, and enforce strategic objectives and high-impact KPIs for both Spark teams and executive-level client engagements. - Accountability: Oversee the measurement and performance management of direct reports and teams against defined commercial and operational outcomes. - Financial Control: Ensure executive-level accurate financial planning, precise forecasting, and transparent commercial reporting across all digital accounts. - Risk & Governance: Maintain and champion robust governance frameworks, proactive risk management, and effective executive escalation protocols. - Security Excellence: Ensure compliance with data security protocols, confidentiality standards, and regulatory requirements. PEOPLE & LEADERSHIP - Digital Team Leadership and Management: Oversee, lead, and inspire high-performing, multi-disciplinary global digital teams in a complex, fast-paced environments. - Culture Architect: Champion a culture defined by high accountability, strategic collaboration, and relentless continuous improvement to deliver high-quality, secure client solutions. - Talent Development: Provide strategic direction, mentorship, and outcome-focused performance management for direct reports. - Service Advocacy: Ensure all teams possess and can articulate and execute services for evolving Spark’s full-service portfolio, enabling effective operations and increased value to our partners.

Job PurposeAt Spark, we deliver brand solutions that build consistent, impactful brand perceptions across all consumer touchpoints. We’re on the hunt for a confident and outgoing Senior Designer with 5+ years of experience to join our team, supporting B2B marketing initiatives primarily in the medical technology sector. In this role, you will think broadly about assigned projects, understand objectives defined in the brief, and produce a range of viable design alternatives – working both independently and as part of a team. You’ll bring creative prowess, a commitment to continuous learning, and a constant pulse on the latest design trends, tools, and processes. Success in this role requires strong conceptual thinking, the ability to articulate design ideas clearly, and the skill to execute those ideas with professionalism and a clean, modern aesthetic across both digital and print formats. This is a hands-on role with strong executional skills, creative confidence, and proficiency across a variety of creative tools. Key ResponsibilitiesCreative Campaign Design & Execution - Design creative and compelling campaigns targeted to healthcare professionals, meeting objectives defined in the brief and adhering to established brand guidelines. - Create and update product launch materials, including: - Brandmark development - Landing pages - Email marketing campaigns - Digital ads and social posts (static and animated) - Presentation design - Print communications - Product and brand videos - Trade show graphics and related assets - Produce design solutions across digital static, motion, and traditional print media, with a high standard of design excellence and creativity. - While not a dedicated motion design role, be capable in video editing, animated GIF creation, and short-form video content for social media. Production - Execute projects through production with moderate supervision, maintaining quality, consistency, and attention to detail. - Manage multiple and varied projects simultaneously while accommodating shifting priorities and timelines. Collaboration - Clearly articulate design ideas and solve communication challenges through thoughtful, effective visual solutions. - Openly support Spark’s vision and contribute to the company’s overall success. What You’ll BringQualifications - Four-year degree in a relevant field of study, or an equivalent combination of education and experience. - 5+ years of experience in an agency or in-house design role. - Ability to comprehend complex medical terminology and translate it into clear, engaging creative solutions. - Driven to meet and exceed client expectations. - Willingness to troubleshoot, adapt, and learn on the fly. - U.S. citizenship or authorization to work in the United States. Skills Proficient - Adobe InDesign - Adobe Illustrator - Adobe Photoshop Capable - Adobe After Effects - XD, Figma, or similar UI applications - Mailchimp, HubSpot, or similar email campaign builders - Basic understanding of HTML, CSS, and JavaScript in the context of web and email applications - Google Suite - Adobe Acrobat - Microsoft Office (Word, Excel, PowerPoint) Preferred (Not Required) - Understanding of SEO principles and cross-browser compatibility issues - WordPress (CMS and plugin updates) - Hootsuite, Sprout, or other social media hubs - Adobe Dimension - Adobe Premiere Who You Are - Curiosity: You ask smart questions, dig into complex briefs, and stay current on design trends, tools, and best practices – especially within medical technology and B2B marketing. - Creativity: You translate objectives into strong visual concepts, solving communication challenges through clean, modern design across digital, motion, and print. - Catalyst: You move work forward with confidence and urgency, working on multiple projects and pushing ideas from concept through production. - Care: You take pride in your craft and relationships, communicating clearly and showing up as a thoughtful professional. - Commitment: You own your work end-to-end, holding yourself accountable to deadlines, quality, and delivering against the brief. - Collaboration: You work seamlessly with cross-functional teams, contributing positively to team culture and shared success while representing Spark with confidence. - Healthcare Benefits: Comprehensive medical, dental, and vision insurance options; available for opt-in 30 days after your start date. - Flexible Spending: Access to a medical and childcare Flexible Spending Account (FSA) for tax-free allocation towards related expenses. - Time Off: Vacation time accrual per employee handbook, subject to an annual accrual cap. - Retirement Plan: Payroll contribution opportunities to our company 401(k) plan, including a company contribution of up to 3% of your salary yearly. - Disability + Life Insurance Benefits: Company-covered short- and long-term disability, along with a personal life insurance policy. - Assets: Necessary technology and equipment (which may include, but are not limited to: laptop, mouse, phone, software, etc.) will be provided.

Job PurposeAt Spark, we deliver brand solutions that build consistent, impactful brand perceptions across all consumer touchpoints. We’re seeking a confident and outgoing Project Manager with 4+ years of experience in the creative services industry to join our team, supporting B2B marketing initiatives primarily in the medical technology sector. In this role, you will plan, schedule, prioritize, and allocate resources for Sales Enablement projects and Digital Campaigns. Strong leadership skills, a passion for process, and the ability to plan out a calendar will be crucial for this role. Key ResponsibilitiesProject Management - Manage and monitor project or program schedules, progress, and costs to ensure that expected results are delivered on time and within budget - Create, maintain, and update project plans - Maintain and publish a project dashboard/calendars to communicate the status of projects - Schedule project kick-off meetings/reviews with stakeholders - Provide functional expertise to assess potential schedule risks and operational impact - Assist Account Lead with project estimating, in time growing into estimating independently - Create invoices and submit to clients monthly Client Services - Daily tracking with clients to keep projects moving and on time, connecting with clients and team to balance internal workloads - Work with clients to obtain assets and other materials needed by the design and copywriting teams; proactively pursue until obtained - Communicate and drive issue resolutions to closure both with internal and client teams Collaboration - Work with internal team and external suppliers to deliver against objectives and meet client expectations - Be comfortable on video calls, act and look professional - Openly support Spark’s vision and contribute to the company’s overall success What You’ll BringQualifications - Prior experience and a passion for managing B2B marketing materials creation and production (graphics, video, content, trade shows, etc.) - Have 4+ years Project/Program Management experience, ideally in a medical or hi-tech products’ B2B creative agency environment - Experience managing budgets and creating project estimates - Comfortable working directly with clients, building strong relationships - Be a self-starter and independently manage projects and processes - Be an avid learner of new processes and systems - See the big picture, yet get granular with the details - Have impeccable organizational skills - Be a team-player able to seamlessly partner with designers, copywriters, web developers, and marketing teams - Have strong change management and scheduling skills, able to juggle conflicting priorities and resolve to meet client(s) demand - Be proactive and solutions-oriented with a positive attitude toward challenges - Have an upbeat, can-do attitude even when pressured by time constraints - Bring an open and curious mindset to everything you do - Have U.S. citizenship or authorization to work in the United States Skills - Possess superior project scoping, project timeline development, risk assessment, and prioritization skills - Excellent verbal and written skills - Proficient in Microsoft suite and Teams environment, though internal workflows use Google suite - Project management tools, like Monday.com, Airtable, etc. as the role requires shifting to what our clients use - Understanding of proofing tools for the review of digital art files (Ziflow, etc.) Who You Are - Curiosity: You ask smart questions, dig into complex briefs, and stay current on design trends, tools, and best practices – especially within medical technology and B2B marketing - Creativity: You translate objectives into action, solving problems creatively - Catalyst: You move work forward with confidence and urgency, working on multiple projects and pushing ideas from concept through production - Care: You take pride in your craft and relationships, communicating clearly and showing up as a thoughtful professional - Commitment: You own your work end-to-end, holding yourself accountable to deadlines, quality, and delivering client satisfaction - Collaboration: You work seamlessly with cross-functional teams, contributing positively to team culture and shared success while representing Spark with confidence - Healthcare Benefits: Comprehensive medical, dental, and vision insurance options; available for opt-in 30 days after your start date. - Flexible Spending: Access to a medical and childcare Flexible Spending Account (FSA) for tax-free allocation towards related expenses. - Time Off: Vacation time accrual per employee handbook, subject to an annual accrual cap. - Retirement Plan: Payroll contribution opportunities to our company 401(k) plan, including a company contribution of up to 3% of your salary yearly. - Disability + Life Insurance Benefits: Company-covered short- and long-term disability, along with a personal life insurance policy. - Assets: Necessary technology and equipment (which may include, but are not limited to: laptop, mouse, phone, software, etc.) will be provided.