We are seeking an experienced IT Knowledge Management Support Specialist (Technical Writer) to support enterprise IT operations and Enterprise Management (EM) activities across the Military Health System (MHS). This role is responsible for developing, maintaining, and improving technical documentation, knowledge articles, operational procedures, and configuration records to support enterprise system sustainment and modernization efforts. The ideal candidate has strong technical writing skills combined with a solid understanding of enterprise IT systems, change management processes, and structured knowledge management practices in a regulated DoD environment. *This position is contingent upon contract award.* Responsibilities - Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation. - Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities. - Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences. - Maintain documentation repositories in accordance with organizational knowledge management standards and version control practices. - Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes. - Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes. - Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details. - Support audit readiness by organizing and maintaining required documentation artifacts and evidence. - Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality. - Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management. - Performs other related duties as assigned. Qualifications - Active Secret clearance - Proven experience developing and maintaining technical documentation in enterprise IT environments. - Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management. - Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar). - Familiarity with change management processes, release workflows, and configuration management practices. - Strong written and verbal communication skills with demonstrated attention to detail and accuracy. - Ability to organize large volumes of technical information into structured, searchable knowledge repositories. About Us Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement. EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a), and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E‑Verify.

Location Details: Remote - Bulgaria At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Schedule: Department hours from 10:30am EEST until 1:30am EEST 7 days a week. Shifts will be within department hours which Includes weekend work. Flexibility needed to cover shifts within department hours based on business needs. What you'll get to do... We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter. Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time. If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization. - Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues - Explain technical concepts in simple, straightforward language - Provide accurate updates, set expectations, and ensure a positive support experience - Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles - Escalate complex issues appropriately and document them clearly for higher-level teams - Process transactions, payouts, account updates, and ID verification in line with policy - Ensure accuracy and compliance when handling sensitive customer and financial information - Maintain detailed case documentation in Salesforce and other internal tools - Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work - Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge Your experience should include... - Fluency in English is a requirement (Written & spoken) - 1+ years of customer support or technical support experience - Strong communication skills and the ability to explain technical issues in simple terms - Experience using support tools such as Salesforce, Confluence, or similar platforms - Ability to follow structured procedures while handling a variety of customer and operational tasks - Comfort troubleshooting multi-step issues and learning new systems or technical concepts - Strong attention to detail and ability to work with accuracy in a fast-paced environment You might have - Knowledge of domains and DNS - Previous knowledge of GoDaddy products We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Create and maintain accurate process documentation while collaborating with engineering teams. Incorporate engineering changes and support continuous improvement, all while adapting to a fast-paced environment with shifting priorities.

Job Description • 为安捷伦 LCMS 相关产品提供售前技术支持及样品分析服务。 • 基于安捷伦LCMS 相关产品，为满足客户需求和期望，开发应用方法和解决方案。 • 深耕负责行业的复杂样品分析，如食品、制药、材料、科研等行业。 • 理解客户面临的挑战，提供合适的解决方案，提升客户满意度。 • 为销售团队提供技术支持，包括培训、解答技术和应用方面的问题等。 • 在研讨会、讲座和会议中进行技术分享。 Qualifications • 硕士及以上学历，拥有 5 年以上 LCMS 使用经验。 • 具有分析科学或相关行业的技术支持经验优先。 • 具备出色的演讲能力、沟通能力和客户交流技巧。 • 具备良好的人际沟通能力和跨团队合作能力。 • 能接受较高频率的出差。 Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Sales