• Edit and format knowledge base articles to ensure compliance with the Flexera Knowledge Base Style Guide. • Use an AI agent to assist in rewriting and improving article clarity, tone, and structure. • Ensure all articles follow approved templates and maintain consistency in terminology, grammar, and branding. • Collaborate with subject matter experts and the knowledge management team to clarify technical details when needed. • Review and validate AI-generated edits for accuracy and adherence to style guidelines. • Track and document edits in the content management system.

Role Description We are looking for a Technical Writer/Editor who bridges technical communication and knowledge management to create clear and concise service documentation in collaboration with subject matter experts for our global service audience. You will design, develop, and continuously improve service documentation that empowers service engineers, application specialists, and business partners to install, maintain, service, troubleshoot, and upgrade our technologies safely and effectively. This role sits at the intersection of information design, knowledge flow, and change enablement — ensuring that the right people have the right knowledge at the right time. Key Responsibilities - Content Development - Write, edit, organize, and maintain service documentation (installation instructions, maintenance instructions, troubleshooting guides, repair instructions, update instructions, and function descriptions) for new and commercialized products. - Follow established style guides and templates to ensure that documentation is written for easy consumption by international audiences. - Obtain the necessary information to develop content through research, interviews with subject matter experts, hands-on exercises, etc. - Ensure that documents are reviewed and approved by the appropriate subject matter experts, and that changes are incorporated accurately. - Manage all aspects of service documentation administration and delivery, including change management and document control: - triage feedback, lead cross-functional change control boards, plan, schedule, and implement new and revised documents, archive signed approval forms and released documents in SAP, publish and activate service manuals on a cloud-based platform, distribute and maintain system software releases, firmware, and other support files. - Knowledge Management & Enablement - Organize content for scalability and seamless reuse across digital platforms. - Leverage analytics to optimize relevance and reader engagement. - Apply digital-first strategies for continuous content improvement. - Adoption & Communication - Align content strategies with the needs of stakeholders via cross-functional collaboration. - Champion a culture of digital knowledge sharing and ongoing improvement. - Project Management - Lead content development projects from scoping to global deployment and evaluation. - Maintain clear timelines, documentation, and stakeholder updates. Qualifications - Bachelor’s degree in technical writing, English, journalism, or a related field. - 5+ years of experience in technical writing (preferably in a regulated or healthcare environment). - Proven ability to translate complex technical information into clear, engaging knowledge-based materials. - Proficiency with content management systems (e.g., COSIMA) and document management platforms. Preferred / Nice-to-Have - Solid project management skills, balancing multiple global initiatives with attention to quality and compliance. - Experience with content management systems, content reuse, or structured authoring (e.g., DITA, XML, etc.). - Experience with graphic design and editing, including manipulating CAD data. - Experience working with service and field engineers in the medical technology or life sciences industry. - Proximity to a Siemens Healthineers location that supports Laboratory Diagnostics. What You’ll Bring - A passion for language and knowledge sharing in complex technical environments. - The ability to translate technical information into concise and efficient procedures. - A collaborative mindset that bridges documentation, training, and field operations. - Curiosity, creativity, and confidence to drive adoption and continuous improvement in the era of AI. Benefits - Medical insurance - Dental insurance - Vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance - Paid parking/public transportation - Paid time off - Paid sick and safe time

Role Description The 988 Technical Support Supervisor is one of three key leaders responsible for overseeing part of the daily operations of the 24/7 support team, ensuring high-quality technical support is delivered to end-users. This role combines hands-on troubleshooting expertise with leadership responsibilities, including team mentoring, workload management, and performance monitoring. The technical support supervisor plays a key role in maintaining service standards, improving support workflow, and serving as a liaison between the help desk, other IT teams, and leadership. This position requires strong communication, a customer-first mindset, and the ability to lead by example in a fast-paced environment. Duties/Responsibilities: - Provide daily leadership, guidance, and backup support to Tier 1 and Tier 2 support specialists. - Monitor ticket queues and ensure timely responses, resolutions, and SLA adherence. - Assist with escalations, ensuring a smooth and professional resolution process. - Identify training needs and help develop growth paths for team members. - Collaborate with engineering and product teams on bugs, feature clarifications, and improvements. - Analyze support metrics and recommend process improvements. - Regularly report team performance, escalations, and support trends to the manager. - Maintain and improve internal knowledge base and workflow documentation. - Assist with scheduling to ensure 24/7 coverage needs are met. - Additional duties as needed. Qualifications - Typically requires a Bachelor’s degree. - Three to five years of relevant experience performing similar responsibilities. - With a Master’s degree, three or more years of experience will be accepted. Requirements - Team Management: Proven experience supervising help desk or IT support staff in a high-volume environment. - Technical Troubleshooting: Strong knowledge of common IT systems, hardware, software, networking, and remote support tools. - Incident & Escalation Management: Ability to assess and escalate issues appropriately while ensuring timely resolution. - Customer Service Excellence: Demonstrated commitment to delivering user-focused support with empathy and professionalism. - Ticket System Proficiency: Familiarity with platforms such as Salesforce, Jira, and ServiceNow. - Documentation: Ability to maintain knowledge base articles and ensure team adherence to standard operating procedures. - Performance Monitoring: Monitor and track team metrics for continuous improvement opportunities. - Decision Making: - Prioritize incoming tickets based on urgency, impact, and alignment with SLAs to ensure timely resolution. - Determine when to escalate issues. - Make staffing decisions to handle ticket volume and shift coverage. - Identify when updates to knowledge base documentation are needed. - Make informed recommendations to management regarding process improvements. - Work with the team and management to determine temporary workarounds as needed. Benefits - Excellent comprehensive benefits, including medical, dental, vision, and supplemental income insurance. - Employer paid disability insurance and life insurance. - Pre-tax FSA for medical and dependent care. - 401K available.

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You’ll Love This Role Cribl is evolving into the AI Platform for Telemetry, and our long-term differentiation will be driven not only by integrations, but by a scaled developer and partner ecosystem building on top of Cribl platform. This role expands beyond traditional alliances into platform ecosystem leadership. You will own the strategy and execution of: - Strategic technology alliances (cloud, security, observability, AI). - Developer ecosystem strategy and monetization. - “Build-with” and “build-on” motions that convert integrations into platform adoption and revenue leverage. You will operate at the intersection of Product, Engineering, GTM, and Partners, shaping Cribl into a programmable AI platform for telemetry, not just an integration hub. Cribl is at an inflection point to establish: - A developer-first telemetry platform. - A partner-powered data ecosystem. - A new control plane for telemetry in the AI era. This role is accountable for making that real. As An Active Member Of Our Team, You Will… Strategic Alliance Development: - Formulate and implement a sophisticated Build-With strategy with leading cloud and technology (ISV) partners. - Establish and nurture high-level relationships with key partners to drive significant mutual growth and success. - Identify and pursue innovative partnership opportunities, leading the planning and implementation of advanced reference architectures and integrations. Ecosystem & Platform Strategy: - Define and execute Cribl’s Developer Ecosystem strategy. - Establish Cribl as a build-on platform (apps, connectors, pipelines, enrichment packs, detection logic). - Drive ecosystem positioning and technical evangelism (events, hackathons, dev advocacy). - Co-own App Marketplace / Repository strategy (packaging, pricing, monetization model). Program Development, Alliance Management and Technical Guidance: - Design and oversee the execution of comprehensive multi-year strategies for a portfolio of high-impact strategic alliances. - Enable partners with architecture best practices, cutting-edge tools, resources, and training to seamlessly integrate and market joint solutions. - Spearhead deep technical integrations between our products and partner solutions to ensure optimal interoperability and superior customer value. - Lead collaborative efforts on joint marketing initiatives, including complex campaigns, high-profile events, and strategic content creation to enhance visibility and drive demand. Cross-Functional Collaboration: - Lead cross-functional coordination with teams in Product Management, Engineering, Marketing, Sales, Legal, and Enablement to build and execute robust alliance plans. - Act as the primary internal champion for alliance initiatives and co-selling activities, significantly enhancing market presence and driving substantial revenue growth. Performance Monitoring and Reporting: - Establish and monitor advanced key performance indicators (KPIs) to rigorously measure the success of partnership initiatives. - Provide regular, detailed reports on partnership performance, offering strategic insights and recommendations for continuous enhancement. Thought Leadership and Evangelism: - Maintain an expert-level understanding of industry trends, competitive landscape, and best practices in cloud and technology partnerships. - Represent Cribl at major industry events, conferences, and meetings, serving as a thought leader to promote our strategic vision and capabilities. If You’ve Got It - We Want It - M.Sc. or equivalent educational background is preferred - Deep understanding of observability, security and data management space - 10+ years of technical experience in cloud and technology (ISV) alliances development and engineering - A minimum of 7 years’ experience with strategy development, partnership management or business development in the technology industry - 5+ years’ experience working with public cloud provider marketplaces (MSFT, AWS, GCP) - Experience with other GTM operations areas like marketing and customer success. - Experience with Software-as-a-Service (SaaS) and Vibe Coding/Agentic delivery models - Strong strategic, analytical, project management and communication (oral and written) skills. - Pro-active, independent thinker with high energy and positive attitude - Have a flexible and pragmatic mindset and the ability to think quickly on your feet with little supervision at times and adaptability to a fast-paced changing environment - Genuine desire to have fun, to learn and to make a difference. Salary Range (165,000-250,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.