The Systems Engineer / Senior Computer Systems Engineer / Architect will provide senior-level technical leadership to support systems engineering, architecture, integration, modernization, and sustainment activities for the GEOMAP platform. This role serves as a subject matter expert across cloud-hosted, containerized, and mission application environments, helping ensure that system components are secure, scalable, reliable, and aligned to Air Force operational requirements. The Systems Engineer will support technical planning, architecture reviews, engineering analyses, complex troubleshooting, and cross-team coordination across development, cloud, database, cybersecurity, testing, and production support functions. *This position is contingent based upon contract award.* Responsibilities - Provide senior systems engineering and technical architecture support for the GEOMAP platform and associated environments. - Support system design, integration, and modernization efforts across cloud infrastructure, application services, data services, and supporting tools. - Conduct technical assessments, engineering analyses, and architecture reviews to identify risks, improve performance, and enhance sustainment. - Develop and recommend solutions to improve system scalability, security, resiliency, interoperability, and maintainability. - Collaborate with software engineers, cloud engineers, database engineers, DevSecOps personnel, testers, and support staff to resolve complex technical issues. - Support planning and execution of technical refresh, system enhancements, and implementation of new capabilities. - Assist with systems integration across development, test, staging, and production environments. - Evaluate current and proposed technical approaches for alignment with mission needs, secure design principles, and operational support requirements. - Support troubleshooting of system-level issues involving application performance, infrastructure dependencies, integrations, and release impacts. - Contribute to development of engineering documentation, architecture diagrams, interface descriptions, system procedures, and technical recommendations. - Support compliance with cybersecurity, configuration management, and operational standards applicable to secure mission systems. - Provide subject matter expertise for surge requirements, high-priority technical issues, and special engineering efforts as directed. - Performs other related duties as assigned. Qualifications - Active Secret clearance required. - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s degree preferred. - 8+ years of experience in systems engineering, enterprise architecture, systems integration, or related technical roles. - Experience supporting enterprise IT systems, cloud-hosted platforms, or mission application environments in production or sustainment settings. - Experience with systems analysis, architecture review, integration planning, and troubleshooting of complex technical environments. - Experience supporting secure cloud environments such as AWS or similar enterprise platforms. - Experience working in Agile, DevSecOps, or CI/CD-based software delivery environments. - Familiarity with containerized systems and orchestration platforms such as Kubernetes. - Understanding of system security principles, configuration management, and technical documentation practices. - Strong analytical, problem-solving, written, and verbal communication skills. - Ability to work effectively across cross-functional teams in a fast-paced DoD mission environment. Preferred - Experience supporting DoD or Air Force systems in secure or mission-focused environments. - Experience with AWS Cloud One or other federal cloud environments. - Experience supporting geospatial or Esri-based platforms, including ArcGIS Enterprise or related technologies. - Familiarity with RMF, STIGs, vulnerability remediation, and secure system hardening practices. - Experience supporting technical refresh, modernization, or platform migration efforts. - Relevant cloud, systems engineering, architecture, or cybersecurity certifications preferred. About Us Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement. EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

The Site Reliability Engineer (SRE) / Subject Matter Expert (SME) – Computer Systems Engineer/Architect will provide senior-level reach-back expertise to support the reliability, scalability, performance, and operational resilience of the GEOMAP platform in secure cloud environments. This role focuses on improving service availability, monitoring, incident response, automation, and production stability across cloud-hosted and containerized systems supporting mission-critical geospatial capabilities for the U.S. Air Force. The SRE will work collaboratively across development, DevSecOps, cloud, database, testing, and support teams to identify systemic issues, reduce operational risk, and implement engineering solutions that improve long-term platform reliability. *This position is contingent upon contract award.* Responsibilities - Provide senior-level engineering support to improve reliability, availability, performance, and maintainability of GEOMAP cloud-hosted systems and services. - Analyze production issues, recurring incidents, and operational trends to identify root causes and recommend durable corrective actions. - Support the design and implementation of monitoring, alerting, logging, and observability solutions across applications, infrastructure, and containerized services. - Develop and recommend automation approaches that reduce manual effort, improve deployment consistency, and increase system resilience. - Partner with software engineers, DevSecOps engineers, Kubernetes engineers, database engineers, and production support personnel to improve service health and release readiness. - Support incident response, problem management, service restoration, and post-incident reviews for high-priority operational issues. - Evaluate system performance, capacity, and scalability needs and provide recommendations for optimization and operational risk reduction. - Assist in defining service reliability objectives, operational metrics, and support models for sustained mission operations. - Contribute to infrastructure and platform engineering efforts involving cloud environments, CI/CD pipelines, container orchestration, and secure deployment patterns. - Support architecture reviews, technical assessments, and engineering analyses related to reliability, recoverability, and production operations. - Develop or refine runbooks, standard operating procedures, reliability engineering practices, and technical documentation. - Provide reach-back support for surge requirements, complex production investigations, and priority modernization or stabilization efforts as directed. - Performs other related duties as assigned. Qualifications - Active Secret clearance required. - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree preferred. - Eight (8) or more years of experience supporting enterprise systems, cloud platforms, site reliability engineering, production engineering, systems engineering, or related technical roles. - Experience supporting AWS environments, including monitoring, performance tuning, troubleshooting, incident response, and operational sustainment. - Experience with Linux administration, scripting, and troubleshooting distributed applications in production environments. - Experience with containerized systems and orchestration platforms such as Kubernetes. - Experience supporting CI/CD pipelines, release automation, infrastructure-as-code, and operational reliability in Agile or DevSecOps environments. - Experience with monitoring, logging, and alerting tools supporting enterprise application performance and infrastructure visibility. - Strong analytical, troubleshooting, documentation, and communication skills, with the ability to translate operational issues into engineering improvements. - Ability to work effectively across cross-functional teams in a mission-focused DoD environment. Preferred - Experience supporting AWS Cloud One or other secure federal cloud environments. - Experience supporting geospatial or Esri-based platforms, including ArcGIS Enterprise or related technologies. - Familiarity with service reliability practices such as SLIs, SLOs, error budgets, incident postmortems, and capacity planning. - Experience with RMF, STIG compliance, vulnerability remediation, and secure system hardening practices. - AWS, Kubernetes, or other relevant cloud or reliability engineering certifications. - Experience supporting technical refresh, platform modernization, or high-availability design initiatives in enterprise environments. About Us Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement. EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

About the Role As a Process & Systems Enablement Specialist, you will design, document and operationalise repeatable processes and the systems that support them. Working across Product, Engineering, Operations and Commercial teams, you will simplify complex workflows, reduce manual work, and ensure teams have reliable tools, clear procedures and the data they need to operate at scale. This is a hands-on role that combines process design, systems configuration, integration work and cross-functional change management. Key Responsibilities - Map, document and optimise end-to-end operational workflows across multiple products and platforms, identifying automation opportunities and failure modes. - Configure and maintain internal systems and tooling (CRM, ticketing, workflow orchestration, admin panels and integrations) to support streamlined operations. - Design and implement integrations and automations using APIs, webhooks, ETL/ELT patterns and third-party platforms to reduce manual handoffs and data reconciliation. - Create clear, scalable process documentation, runbooks and SOPs so teams can operate independently and consistently. - Author tracking and instrumentation requirements to ensure operational observability: logs, metrics, alerts and dashboards for key process health indicators. - Partner with Engineering and Product to prioritise system improvements, scope development work and validate that releases meet operational needs and reliability standards. - Lead change management and training for new processes and systems, including stakeholder communication, onboarding materials and hands-on support during rollouts. - Own incident playbooks and contribute to incident response readiness: triage steps, escalation paths and post-incident reviews with actionable remediation plans. - Maintain data quality and access controls across operational systems, ensuring privacy-sensitive information is handled according to policy. - Continuously measure process performance and iterate: reduce cycle times, error rates and manual interventions through disciplined experimentation and monitoring. How You’ll Do It - Develop clear process maps, decision trees and acceptance criteria that translate business workflows into system requirements. - Implement and maintain integrations using standard patterns (webhooks, message queues, scheduled jobs) and document failure/retry behaviours. - Build and maintain dashboards and alerts for operational KPIs, and perform routine QA to detect regressions or instrumentation gaps. - Create and maintain runbooks and training materials; run workshops and drop-in clinics to increase adoption and reduce support load. - Collaborate with technical and non-technical stakeholders to scope deliverables, set success metrics and verify post-deployment outcomes. Requirements - 3+ years’ experience in operations, business systems, process improvement or a related role supporting cross-functional teams. - Practical experience with business systems such as CRMs, ticketing/workflow tools, analytics platforms and common SaaS integrations. - Working knowledge of integration patterns (APIs, webhooks, ETL/ELT, event-driven architectures) and a pragmatic approach to automation. - Strong documentation skills — able to produce unambiguous process specs, runbooks and training guides that scale across teams. - Solid analytical skills with experience instrumenting and monitoring processes using metrics, dashboards and alerts. - Excellent stakeholder management and communication skills with the ability to translate between technical and business audiences. - Comfortable working in fast-paced environments and taking ownership of cross-functional initiatives from discovery through to operational handover. Nice to Have - Experience with workflow orchestration platforms, low-code automation tools, or integration platforms (Zapier, Make, Workato, n8n, or similar). - Familiarity with SQL or basic scripting (Python, Google Apps Script) to build small automations and perform data validation. - Exposure to observability and monitoring stacks (Datadog, Grafana, Looker/Looker Studio or similar) for operational metrics and alerting. - Experience designing processes in privacy-conscious environments and implementing appropriate access controls. - Previous experience leading cross-functional change programmes or training initiatives. What Success Looks Like - Operational workflows are well-documented, measurable and reliably executed with minimal manual intervention. - Systems and integrations reduce cycle times and error rates, and internal teams trust the tools and runbooks provided. - Incidents are resolved according to playbooks, root causes are addressed, and recurrence is demonstrably reduced. - Process and system improvements are delivered iteratively with clear metrics demonstrating impact on scalability and efficiency. Why Join Us? You’ll join a collaborative team where your work directly improves how the business operates at scale. This role offers exposure to multiple product lines, the chance to shape tooling and process standards, and the opportunity to make measurable impact by reducing operational complexity and enabling teams to move faster.

Read This Before Applying This is a high-bar role. We are not looking for a traditional recruiter or HR operator. We are looking for a builder of hiring systems and judgment infrastructure. Your job is not to run recruiting pipelines. Your job is to design and enforce the operating system that determines who gets hired at Single Grain. If your experience is primarily: - Managing candidate pipelines - Scheduling interviews - Acting as an HR generalist - Allowing hiring managers to bypass process then this role likely is not the right fit. Strong candidates for this role typically have: - Designed structured hiring systems for companies with 50+ employees - Built scorecards, evaluation frameworks, and hiring playbooks - Reduced mis-hire rates through structured decision processes - Used AI to automate recruiting workflows - Enforced hiring discipline across leadership teams If that excites you, keep reading. Build the Hiring Operating System for an AI-Native Growth Company Single Grain is not a traditional agency. We're a digital growth company operating at the intersection of services, software, and AI. Our portfolio includes: Single Grain Agency Enterprise digital marketing services including: - SEO - Paid media - Creative - CRO - AI-driven growth strategy Our clients include companies looking for serious, scalable growth, not basic marketing support. ClickFlow Our AI-powered content optimization platform. ClickFlow helps companies unlock hidden growth from their existing content by identifying high-impact SEO opportunities and improving rankings with AI insights. Karrot A LinkedIn advertising and landing page platform built specifically for B2B companies running demand generation programs. Karrot helps companies scale LinkedIn campaigns with better targeting and conversion infrastructure. We are actively evolving into a tech-enabled services (TES) company where software, automation, and services combine to create leverage. Our CEO Eric Siu hosts the Leveling Up podcast and co-hosts Marketing School with Neil Patel, reaching millions of marketers and founders every month. This brand ecosystem gives us reach most agencies don't have. But brand alone does not build a great company. Great hiring systems do. That’s where you come in. The Role: Talent Systems Architect This is not a traditional Head of Talent role. This is a systems design role focused on hiring quality, judgment, and enforcement discipline. You will build the frameworks that ensure every hire meets Single Grain’s performance standards. Your responsibilities include: - Designing structured hiring processes - Implementing standardized evaluation frameworks - Building AI-powered hiring workflows - Creating retention monitoring systems - Enforcing hiring discipline across the organization Your mandate is simple: Build a hiring operating system that consistently produces A-player hires. What You’ll Own Hiring Operating System You will design and implement a standardized hiring framework used across every role at Single Grain. This includes: - End-to-end hiring processes for every role - Documented hiring SOPs - Structured interview scorecards tied to outcomes and competencies - AI-assisted candidate screening workflows - Standardized hiring evaluation frameworks If the system can be documented, automated, or standardized, you will do it. Hiring Discipline & Enforcement Great hiring systems fail when standards are ignored. You will enforce non-negotiable hiring discipline, including: - Ensuring every candidate follows the structured hiring process - Preventing off-process hiring decisions - Coaching hiring managers on structured evaluation - Maintaining consistent interview calibration across teams Your role is to protect the hiring bar. AI-Enabled Hiring Workflows Single Grain is an AI-forward company. Every department uses AI daily. You will design AI-enabled hiring infrastructure, including: - Creating agents to do any of the following (and more): - Resume screening automation - Candidate scoring systems - Scheduling automation - Hiring pipeline dashboards - Candidate evaluation tools - Data-driven hiring reporting AI should increase hiring leverage and reduce manual work. Hiring Intelligence & Retention Systems Hiring does not stop at offer acceptance. You will build systems that monitor post-hire outcomes, including: - 30 / 60 / 90 day performance checkpoints - Early warning signals for mis-hires - Retention monitoring dashboards - Feedback loops that improve hiring decisions If a hire fails, the system should tell us why. What Success Looks Like Within your first year: - Mis-hire rate drops significantly - 12-month retention exceeds 85% - Hiring decisions become faster and more consistent - Structured hiring scorecards are used across every department - Hiring managers follow a standardized hiring framework - AI workflows reduce recruiting friction and increase evaluation quality In short: The company hires better because the system you built works. All candidates MUST complete the Head of Talent challenge before interview consideration. Challenge link: https://github.com/ericosiu/beat-claude/blob/main/challenges/talent-manager-008/brief.md Who This Role Is Perfect For You’ll likely thrive here if you: - Think in systems, not pipelines - Hire humans to do human work, not robot work - Have designed hiring frameworks or recruiting infrastructure - Have strong judgment evaluating A-players vs B-players - Use AI tools to drive real business results - Are comfortable enforcing standards across leadership teams - Prefer building infrastructure over managing large recruiting teams - Operate well in lean, high accountability environments Who This Role Is Not For This role is not a fit if you: - Prefer traditional recruiting roles - Avoid enforcing hiring discipline - Rely primarily on sourcing or outreach volume - Avoid AI tools or automation - Prefer maintaining existing processes rather than building systems We are looking for builders of hiring infrastructure. Our Hiring Process After an initial screen, select candidates will complete the Head of Talent Challenge. This challenge evaluates: - Strategic thinking - Hiring system design - AI fluency - Judgment frameworks - Process enforcement philosophy We will compare your thinking against AI outputs for the same challenge. Generic answers will not pass. Benefits - Medical, dental and vision insurance after your first month of employment - 401k with 100% match up to 4% of your salary - $50K life insurance policy paid 100% by the company - 12 weeks of paid family leave after one year of employment - Flexible unlimited PTO - $100 utilities stipend ($50 per paycheck) - $60 UberEats credit monthly - MacBook, keyboard and mouse - $500 work from home office reimbursement Base Salary: $115,000 – $125,000