About the Role As a Process & Systems Enablement Specialist, you will design, document and operationalise repeatable processes and the systems that support them. Working across Product, Engineering, Operations and Commercial teams, you will simplify complex workflows, reduce manual work, and ensure teams have reliable tools, clear procedures and the data they need to operate at scale. This is a hands-on role that combines process design, systems configuration, integration work and cross-functional change management. Key Responsibilities - Map, document and optimise end-to-end operational workflows across multiple products and platforms, identifying automation opportunities and failure modes. - Configure and maintain internal systems and tooling (CRM, ticketing, workflow orchestration, admin panels and integrations) to support streamlined operations. - Design and implement integrations and automations using APIs, webhooks, ETL/ELT patterns and third-party platforms to reduce manual handoffs and data reconciliation. - Create clear, scalable process documentation, runbooks and SOPs so teams can operate independently and consistently. - Author tracking and instrumentation requirements to ensure operational observability: logs, metrics, alerts and dashboards for key process health indicators. - Partner with Engineering and Product to prioritise system improvements, scope development work and validate that releases meet operational needs and reliability standards. - Lead change management and training for new processes and systems, including stakeholder communication, onboarding materials and hands-on support during rollouts. - Own incident playbooks and contribute to incident response readiness: triage steps, escalation paths and post-incident reviews with actionable remediation plans. - Maintain data quality and access controls across operational systems, ensuring privacy-sensitive information is handled according to policy. - Continuously measure process performance and iterate: reduce cycle times, error rates and manual interventions through disciplined experimentation and monitoring. How You’ll Do It - Develop clear process maps, decision trees and acceptance criteria that translate business workflows into system requirements. - Implement and maintain integrations using standard patterns (webhooks, message queues, scheduled jobs) and document failure/retry behaviours. - Build and maintain dashboards and alerts for operational KPIs, and perform routine QA to detect regressions or instrumentation gaps. - Create and maintain runbooks and training materials; run workshops and drop-in clinics to increase adoption and reduce support load. - Collaborate with technical and non-technical stakeholders to scope deliverables, set success metrics and verify post-deployment outcomes. Requirements - 3+ years’ experience in operations, business systems, process improvement or a related role supporting cross-functional teams. - Practical experience with business systems such as CRMs, ticketing/workflow tools, analytics platforms and common SaaS integrations. - Working knowledge of integration patterns (APIs, webhooks, ETL/ELT, event-driven architectures) and a pragmatic approach to automation. - Strong documentation skills — able to produce unambiguous process specs, runbooks and training guides that scale across teams. - Solid analytical skills with experience instrumenting and monitoring processes using metrics, dashboards and alerts. - Excellent stakeholder management and communication skills with the ability to translate between technical and business audiences. - Comfortable working in fast-paced environments and taking ownership of cross-functional initiatives from discovery through to operational handover. Nice to Have - Experience with workflow orchestration platforms, low-code automation tools, or integration platforms (Zapier, Make, Workato, n8n, or similar). - Familiarity with SQL or basic scripting (Python, Google Apps Script) to build small automations and perform data validation. - Exposure to observability and monitoring stacks (Datadog, Grafana, Looker/Looker Studio or similar) for operational metrics and alerting. - Experience designing processes in privacy-conscious environments and implementing appropriate access controls. - Previous experience leading cross-functional change programmes or training initiatives. What Success Looks Like - Operational workflows are well-documented, measurable and reliably executed with minimal manual intervention. - Systems and integrations reduce cycle times and error rates, and internal teams trust the tools and runbooks provided. - Incidents are resolved according to playbooks, root causes are addressed, and recurrence is demonstrably reduced. - Process and system improvements are delivered iteratively with clear metrics demonstrating impact on scalability and efficiency. Why Join Us? You’ll join a collaborative team where your work directly improves how the business operates at scale. This role offers exposure to multiple product lines, the chance to shape tooling and process standards, and the opportunity to make measurable impact by reducing operational complexity and enabling teams to move faster.

Read This Before Applying This is a high-bar role. We are not looking for a traditional recruiter or HR operator. We are looking for a builder of hiring systems and judgment infrastructure. Your job is not to run recruiting pipelines. Your job is to design and enforce the operating system that determines who gets hired at Single Grain. If your experience is primarily: - Managing candidate pipelines - Scheduling interviews - Acting as an HR generalist - Allowing hiring managers to bypass process then this role likely is not the right fit. Strong candidates for this role typically have: - Designed structured hiring systems for companies with 50+ employees - Built scorecards, evaluation frameworks, and hiring playbooks - Reduced mis-hire rates through structured decision processes - Used AI to automate recruiting workflows - Enforced hiring discipline across leadership teams If that excites you, keep reading. Build the Hiring Operating System for an AI-Native Growth Company Single Grain is not a traditional agency. We're a digital growth company operating at the intersection of services, software, and AI. Our portfolio includes: Single Grain Agency Enterprise digital marketing services including: - SEO - Paid media - Creative - CRO - AI-driven growth strategy Our clients include companies looking for serious, scalable growth, not basic marketing support. ClickFlow Our AI-powered content optimization platform. ClickFlow helps companies unlock hidden growth from their existing content by identifying high-impact SEO opportunities and improving rankings with AI insights. Karrot A LinkedIn advertising and landing page platform built specifically for B2B companies running demand generation programs. Karrot helps companies scale LinkedIn campaigns with better targeting and conversion infrastructure. We are actively evolving into a tech-enabled services (TES) company where software, automation, and services combine to create leverage. Our CEO Eric Siu hosts the Leveling Up podcast and co-hosts Marketing School with Neil Patel, reaching millions of marketers and founders every month. This brand ecosystem gives us reach most agencies don't have. But brand alone does not build a great company. Great hiring systems do. That’s where you come in. The Role: Talent Systems Architect This is not a traditional Head of Talent role. This is a systems design role focused on hiring quality, judgment, and enforcement discipline. You will build the frameworks that ensure every hire meets Single Grain’s performance standards. Your responsibilities include: - Designing structured hiring processes - Implementing standardized evaluation frameworks - Building AI-powered hiring workflows - Creating retention monitoring systems - Enforcing hiring discipline across the organization Your mandate is simple: Build a hiring operating system that consistently produces A-player hires. What You’ll Own Hiring Operating System You will design and implement a standardized hiring framework used across every role at Single Grain. This includes: - End-to-end hiring processes for every role - Documented hiring SOPs - Structured interview scorecards tied to outcomes and competencies - AI-assisted candidate screening workflows - Standardized hiring evaluation frameworks If the system can be documented, automated, or standardized, you will do it. Hiring Discipline & Enforcement Great hiring systems fail when standards are ignored. You will enforce non-negotiable hiring discipline, including: - Ensuring every candidate follows the structured hiring process - Preventing off-process hiring decisions - Coaching hiring managers on structured evaluation - Maintaining consistent interview calibration across teams Your role is to protect the hiring bar. AI-Enabled Hiring Workflows Single Grain is an AI-forward company. Every department uses AI daily. You will design AI-enabled hiring infrastructure, including: - Creating agents to do any of the following (and more): - Resume screening automation - Candidate scoring systems - Scheduling automation - Hiring pipeline dashboards - Candidate evaluation tools - Data-driven hiring reporting AI should increase hiring leverage and reduce manual work. Hiring Intelligence & Retention Systems Hiring does not stop at offer acceptance. You will build systems that monitor post-hire outcomes, including: - 30 / 60 / 90 day performance checkpoints - Early warning signals for mis-hires - Retention monitoring dashboards - Feedback loops that improve hiring decisions If a hire fails, the system should tell us why. What Success Looks Like Within your first year: - Mis-hire rate drops significantly - 12-month retention exceeds 85% - Hiring decisions become faster and more consistent - Structured hiring scorecards are used across every department - Hiring managers follow a standardized hiring framework - AI workflows reduce recruiting friction and increase evaluation quality In short: The company hires better because the system you built works. All candidates MUST complete the Head of Talent challenge before interview consideration. Challenge link: https://github.com/ericosiu/beat-claude/blob/main/challenges/talent-manager-008/brief.md Who This Role Is Perfect For You’ll likely thrive here if you: - Think in systems, not pipelines - Hire humans to do human work, not robot work - Have designed hiring frameworks or recruiting infrastructure - Have strong judgment evaluating A-players vs B-players - Use AI tools to drive real business results - Are comfortable enforcing standards across leadership teams - Prefer building infrastructure over managing large recruiting teams - Operate well in lean, high accountability environments Who This Role Is Not For This role is not a fit if you: - Prefer traditional recruiting roles - Avoid enforcing hiring discipline - Rely primarily on sourcing or outreach volume - Avoid AI tools or automation - Prefer maintaining existing processes rather than building systems We are looking for builders of hiring infrastructure. Our Hiring Process After an initial screen, select candidates will complete the Head of Talent Challenge. This challenge evaluates: - Strategic thinking - Hiring system design - AI fluency - Judgment frameworks - Process enforcement philosophy We will compare your thinking against AI outputs for the same challenge. Generic answers will not pass. Benefits - Medical, dental and vision insurance after your first month of employment - 401k with 100% match up to 4% of your salary - $50K life insurance policy paid 100% by the company - 12 weeks of paid family leave after one year of employment - Flexible unlimited PTO - $100 utilities stipend ($50 per paycheck) - $60 UberEats credit monthly - MacBook, keyboard and mouse - $500 work from home office reimbursement Base Salary: $115,000 – $125,000

• The Financial Systems Architect is responsible for the strategic oversight, design, implementation, and ongoing management of the organizations Workday financial technology ecosystem. • This includes the ERP system, financial planning and analysis (FP&A) tools, management reporting platform, contracting system, procurement system, and other related, non-HRIS Workday systems. • The role ensures that non-HRIS Workday systems are optimized for accuracy, efficiency, scalability, and alignment with business objectives. • This role is also responsible for staying current on Workday capabilities and developing business cases and recommendations to TriCore executive leadership regarding additional non-HRIS Workday functionality for TriCore, including implementation and maintenance of those systems. • Lead the strategic design and execution of the long-term Workday roadmap for financial and related systems, ensuring alignment with organizational objectives. • Evaluate Workday financial system offerings by conducting detailed analysis and comparisons, and develop strategic recommendations to executive leadership that optimize functionality and deliver cost savings associated with implementation. • Direct and oversee system architecture for ERP and related platforms, including configuration, integration, and optimization of financial systems (budgeting, forecasting, contracting, procurement, reporting). • Perform detailed data analysis and validation, ensuring integrity, security, and compliance with internal controls and regulatory requirements. • Collaborate cross-functionally with Finance, IT, HR, Procurement, Contracting and other departments to understand business needs and translate them into system solutions. • Serve as a liaison between finance, technology, and other teams to ensure alignment and effective communication. • Identify and implement opportunities to streamline processes through automation and system enhancements. • Drive continuous improvement initiatives to increase efficiency, accuracy, and user satisfaction. • Own the development and delivery of dashboards, KPIs, and reporting tools to drive financial and operational visibility and enable data-driven decision-making. • Develop and maintain advanced reporting frameworks, including dashboards, KPIs, and predictive analytics to support strategic decision-making. • Provide expert-level troubleshooting and root cause analysis, with deep understanding of data architecture, APIs, and integration concepts. • Develop documentation and resources for end-users and stakeholders. • Lead special projects and technical initiatives, ensuring alignment with enterprise architecture and strategic goals.

• Supporting physical and virtual computing environments, in a Linux-based data center environment • Administration, troubleshooting, and security of CentOS 7 and 9 Linux • Attaching, disconnecting, and manipulating iscsi block devices using iscsiadm, LVM, and multipath • Creating, copying, management, and monitoring of virtual guests • MySQL Database Administration, Replication, Clustering, backups, and SQL queries • IP addressing and subnetting, network address translation, routing protocols • Extracting useful information from various sources including log files and databases • Participate in a 24x7 on-call rotation • Develop Knowledge Base articles and Standard Operating Procedures • Investigate, diagnose and resolve production issues as logged by monitoring tools or as reported by customers