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Cencora logo
Cencora

Cencora, formerly known as AmerisourceBergen, is a publicly-traded pharmaceutical service company with locations spanning the globe. As an employer, the company offers "careers wit

Principal - Technical Program Management

Technical Program ManagerTechnical Program ManagerFull TimeRemoteLeadTeam 51,000Since 2023

Location

Texas

Posted

46 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishAgileHybridServicenow SpmSmartsheetWaterfall

Job Description

Principal - Technical Program Management

Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Responsibilities Primary Role Objective Accountable for planning, coordinating, and driving execution of complex initiatives within technology and business units (BU) that impact enterprise outcomes. Operates independently with minimal direction; influences decisions across multiple stakeholder groups. Portfolio and Program Management - Owns end-to-end delivery of one or more large/complex programs (and/or a portfolio of related initiatives), ensuring outcomes are delivered on time, within budget, and aligned to enterprise strategy. - Builds and maintains integrated program plans, dependencies, milestone tracking, RAID, and communications across multiple teams and domains. - Partners with domain leadership to shape program scope, sequencing, and outcomes; ensures alignment to roadmaps and strategic objectives. - Drives financial management for assigned programs/portfolio: forecasting, variance analysis, and mitigation planning in partnership with finance and domain leaders. - Selects and tailors delivery approaches (Waterfall, Agile, Hybrid) and applies appropriate methods/tools based on initiative needs. - Identifies and drives opportunities to improve delivery efficiency, throughput, quality, and cost; recommends process and tooling enhancements. - Partners with the Vendor Management Office (VMO) and Sourcing on program delivery needs, vendor coordination, and complex contracting support (as applicable). - Plays a key role in evolving planning/execution toward Product Model and Agile ways of working, including scaled delivery coordination where relevant. Problem Solving and Decision Making - Solves complex, ambiguous delivery challenges involving multiple stakeholders with differing priorities; surfaces tradeoffs and recommends path forward. - Proactively identifies program risks, issues, and constraints; drives mitigation plans and decisioning aligned to enterprise priorities. - Applies effective change, risk, and dependency management; validates that actions resolve root causes and prevent recurrence. - Uses data to inform decisions, quantify impacts, and drive stakeholder alignment to include consistent, streamlined and executive level reporting. Stakeholder Collaboration and Communication - Communicates complex program information clearly to executives, business partners, and technical teams using the right level of detail for the audience. Influences strategic and cross-domain decisions through strong executive presence, storytelling, and structured communications. - Builds alignment and consensus across functions; drives commitments and holds stakeholders accountable through governance and transparency. Translates customer expectations into actionable delivery plans; ensures outcomes remain customer-centric and measurable. - Partners with IT PMO / Governance to apply and improve enterprise-level project/program standards, metrics, and best practices. - Synthesizes large volumes of information into clear recommendations, options, risks, and decisions needed. - Prioritizes and drives to technical solutions with key SMEs and concurrently translate complex technical challenges to all levels of leadership clearly with mitigation recommendations clearly identified. - Uses sound judgment to understand when to escalate early and often with plausible pathways to get to green in hand. - Demonstrates ability to protect and preserve highly sensitive information while keeping projects / program deliverables on track. - Exercises strong governance to enable decision-making and keeps executive sponsors well-informed. Leadership and Organizational Change - Drives adoption of improved tools, processes, and governance practices across delivery teams. - Models flexibility and resilience in changing environments; enables teams to navigate change through clear priorities and expectations. - Contributes to capability building by mentoring peers, sharing best practices, and coaching teams on delivery excellence (without direct people management). - Ensures quality and integrity of program work products through disciplined standards and continuous improvement. Strategic Impact and Business Alignment - Understands how program decisions impact business metrics, customer experience, and enterprise strategy (enterprise mindset, cross-dependency identification) - Ensures program plans and execution remain aligned to enterprise priorities; highlights conflicts, constraints, and tradeoffs early. - Manages interdependencies across portfolios/domains to achieve integrated, customer-centric outcomes. Job Qualifications/Requirements - Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience. Master's Degree preferred. Project Management certification or successful completion of a recognized project management curriculum is required. Agile certifications are largely preferred. - Experience: - 10+ years of IT experience, including significant experience leading complex programs/projects across multiple teams and stakeholders. - Demonstrated success leading cross-domain initiatives in a global, matrixed organization; proven ability to influence without authority. - Experience deploying Agile at scale and operating in mixed methodology (Waterfall/Agile/Hybrid) environments. - Expertise using portfolio/program tooling (e.g., Smartsheet, ServiceNow SPM); strong interest and experience leveraging AI to improve delivery effectiveness. - Strong executive communication and prioritization skills; ability to drive outcomes amid ambiguity and change. - Domain experience in MA&D, Infrastructure, and/or Cybersecurity preferred. Skills Required - Result Driven Facilitation - Communication & Stakeholder Mgmt - Continuous Improvement - Metrics & Reporting - Documentation - Technical Acumen - Risk Management and Issue Resolution - Delivery Lifecycle - Agile Methodologies - Domain Knowledge - Strategic Focus - Organizational Change Management - Dependency Mgmt - Program Strategy & Execution - Budget & Resource Facilitation - Governance & Compliance - Initiative Scope Mgmt - Vendor Coordination - Change Request/Management - Presentation Skills - Financial & Data Management Competency - Customer Centricity - Lean Portfolio Management What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Continuing education stipend, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Health insurance, Job training & conferences, Open door policy, Life insurance, Paid volunteer time, Online course subscriptions available, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Remote work program, Tuition reimbursement, Vision insurance, Wellness programs, Mental health benefits, Fertility benefits, Employee resource groups, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Employee awards, Wellness days, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits, Hardship benefits

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The State of Georgia, otherwise known as the "Peach State" or the "Empire State of the South," was the fourth American territory inducted into the United States

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United States
Job Closed
Quiq logo

Sr Program Manager

Quiq

Powering conversations between consumers and businesses.

Full TimeRemoteTeam 51-200Since 2015H1B No Sponsor

At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants. Our Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models. Our customers include some of the world's largest enterprises, and we're dedicated to helping them solve their toughest challenges. Your Role as a Program Manager As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value. As a team member in the newly developed Program Management team you will also help define the PMO function as we continue to grow and evolve. Responsibilities: - Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. Ensuring they are completed on time, within scope, and within budget following our Services Methodology approach. - Customer Engagement: Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application. - Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. - Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service. - Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes. - Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales. - Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards. - Steering Committee Ownership:: Provide regular project updates to key senior stakeholders within Quiq and the customer - Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders. - Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership. - Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer. Requirements: - Experience: 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. - AI Knowledge: Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. - Customer Service Knowledge: Deep understanding of Consumer Customer Service best practices and strategies. - Education: Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. - Travel: Willingness to travel up to 20% of the time Skills: - Strong understanding of project management methodologies and tools. - Excellent leadership and team management skills. - Superior communication and interpersonal abilities. - Proven ability to manage multiple projects simultaneously. - Experience building project delivery methodologies and processes - Strong passion for working with large enterprise companies. Attributes: - Strategic thinker with a client-centric approach. - Highly organized with keen attention to detail. - Adaptive to changing priorities and able to thrive in a fast-paced environment. - Strong problem-solving capabilities and a proactive attitude. - Passion for building and testing new processes. Benefits and Perks Market competitive total compensation package 100% company paid family medical and 100% individual dental and vision insurance coverage Flexible, unlimited vacation policy Stock options Strong company culture Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are at an early stage, immigration sponsorship is not available.

United States