• Assist in evaluating customer requirements and supporting technical discovery • Support preliminary RF and wireless design activities, including coverage considerations and signal distribution concepts • Review floor plans, construction drawings, and layouts to identify factors impacting propagation and system performance • Assist with documentation, diagrams, and proposal materials • Participate in site visits, surveys, and measurement activities • Coordinate with engineering teams to validate technical feasibility • Support technical presentations and solution discussions • Assist in responding to customer questions and requests for information • Assist in creating Scope of Work (SoW) documentation, quotes, and final proposals • Contribute to RFP/RFQ responses and proposal preparation • Help communicate technical concepts in clear, business-friendly language • Use CAD tools to review or produce basic technical layouts and markups • Utilize Microsoft Office tools for reporting and presentations • Organize technical data using spreadsheets and charts • Support development of visual summaries, performance comparisons, and solution documentation

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Solutions Architect, you will educate and collaborate with customers to create customized Redis powered solutions for their specific business and database needs, helping them increase business value and overcome challenges. You will drive POCs, pilots, challenges and evaluations, working hands-on with our customers using one of the best technologies in the market. The ideal candidate is a good listener with a talent for creative solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically, never losing sight of the customer’s business objectives. If you are a technology expert, with desire to provide potential customers with the best customer experience, this is the right challenge for you. Redis hires for this and similar roles on an ongoing basis, so your application will be collected and kept on file as needs arise, subject to and in accordance with applicable law. Redis may not contact you immediately following receipt of your application. What you’ll do: - Help customers meet their technology and business requirements with Redis databases using Redis products, solutions and services. - Understand, quantify and verify the business needs of customers and their specific use cases. - Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of all customer POCs and pilots. - Collaborate closely with the Sales team to develop effective account strategies and identify new account opportunities, as well as new business with existing accounts. - Present the company, its capabilities and technology in a highly professional and exciting way that will engage customers and help them see the business impact and competitive advantages of the Redis offering. - Use customer feedback and insights to improve product materials, technical best practice and technical materials, while providing feedback to Product Management teams and R&D. What will you need to have? - 3+ years of experience in pre-sales engineering (ideally database engineering) for enterprise software - Hands-on experience with server-side software development and Linux - Experience with scalable and highly available distributed systems - BS in Computer Science / B.A. or equivalent work experience - A team player with excellent communication and presentation skills - Able to travel regularly to visit customer sites - Excellent written and spoken English and Danish We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: - Competitive salaries and equity grants - Flexible vacation time to promote a healthy work-life balance - Health insurance, paid paternity leave, and pension plan - Flexible working options - Team celebrations and recreation events - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO #LI-Remote #LI-HG1 As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Solutions Architect, you will educate and collaborate with customers to create customized Redis powered solutions for their specific business and database needs, helping them increase business value and overcome challenges. You will drive POCs, pilots, challenges and evaluations, working hands-on with our customers using one of the best technologies in the market. The ideal candidate is a good listener with a talent for creative solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically, never losing sight of the customer’s business objectives. If you are a technology expert, with desire to provide potential customers with the best customer experience, this is the right challenge for you. What you’ll do: - Help customers meet their technology and business requirements with Redis databases using Redis products, solutions and services. - Understand, quantify and verify the business needs of customers and their specific use cases. - Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of all customer POCs and pilots. - Collaborate closely with the Sales team to develop effective account strategies and identify new account opportunities, as well as new business with existing accounts. - Present the company, its capabilities and technology in a highly professional and exciting way that will engage customers and help them see the business impact and competitive advantages of the Redis offering. - Use customer feedback and insights to improve product materials, technical best practice and technical materials, while providing feedback to Product Management teams and R&D. What will you need to have? - 3+ years of experience in pre-sales engineering (ideally database engineering) for enterprise software - Hands-on experience with server-side software development and Linux - Experience with scalable and highly available distributed systems - BS in Computer Science / B.A. or equivalent work experience - A team player with excellent communication and presentation skills - Excellent written and spoken English and German We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: - Competitive salaries and equity grants - Flexible vacation time to promote a healthy work-life balance - Health insurance, paid paternity leave, and pension plan - Flexible working options - Team celebrations and recreation events - Learning and development opportunities - Ability to influence a high-performance company on its way to IP As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. The Head of Sales, US Financial Institutions will lead TRM’s go-to-market strategy for Banking and Financial Institution customers across North America. This leader will oversee a team of Account Directors driving deep engagement within the US Private Sector market — accelerating revenue growth, expanding TRM’s presence within major financial institutions, and elevating our expertise in stablecoins and financial crime risk management. We’re looking for a strategic, customer-obsessed sales leader who can blend operational excellence with market vision — building scalable systems, developing high-performing teams, and driving impact in a fast-moving environment. This individual will be fluent in the financial institutions ecosystem, capable of navigating complex procurement, compliance, and partnership structures to close multi-million-dollar enterprise deals. The impact you will have: - Scale TRM’s Financial Institution Business: Build and execute a strategic sales plan to achieve ~$6M in annual revenue, expand share of wallet within key accounts, and position TRM as the trusted partner of choice for blockchain intelligence across the FI ecosystem. - Lead and Develop a High-Performing Team: Recruit, coach, and enable Account Directors focused on Financial Institutions; shorten ramp time, raise product fluency, and ensure consistent quota attainment. - Strengthen TRM’s Market Presence: Deepen relationships with executive stakeholders across banking, payments, and compliance; champion TRM’s insights through thought leadership and customer advisory engagement. - Drive Operational Excellence: Build repeatable sales motions and scalable infrastructure for pipeline management, forecasting, and RFP response — sustaining TRM Speed while ensuring discipline and precision. - Partner Cross-Functionally: Work with Marketing, Product, and Customer Success to align market feedback, shape GTM initiatives, and accelerate product adoption across the Financial Institutions segment. What we’re looking for: - 10+ years of enterprise SaaS sales experience, including 5+ years leading teams selling into large North American Financial Institutions. - Proven track record of consistently exceeding $5M+ annual revenue targets in highly regulated or compliance-driven markets. - Deep knowledge of Financial Institution operations, procurement processes, and decision-making hierarchies; ability to navigate complex buying centers. - Expertise in financial crime, AML, sanctions, or compliance technology strongly preferred; stablecoin fluency a plus. - Demonstrated leadership excellence — motivating teams through clarity, accountability, and urgency. - Strong communicator and storyteller who can translate technical capability into strategic value for C-suite stakeholders. - Highly adaptable, self-directed, and data-driven, with the ability to operate effectively in dynamic, high-growth environments. - Collaborative mindset with proven success working cross-functionally to close strategic, multi-stakeholder deals. About the Team: - The North America Private Sector team operates with a high-performance mindset grounded in collaboration, ownership, and urgency. We share competitive insights, deal strategies, and customer learnings freely — accelerating collective success. We communicate primarily through Slack, meet weekly for 1:1s and team syncs, and join monthly Pod sessions with our extended GTM organization. - Our team predominantly operates in the EST timezone, with some members in PST. We start our day around 8:00 am and typically finish after 5:00 pm. While we may work beyond standard hours when necessary, we deeply respect family time and strive not to intrude on it. We're committed to contributing whenever needed, ensuring our team's success isn't confined to a 40-hour workweek. Learn about TRM Speed in this position: - Rapid Enablement: Reduce new rep time-to-ramp below the GTM average through hands-on coaching and systems thinking. - Accelerated Pipeline Generation: Develop and launch at least two targeted sales campaigns per quarter, focused on Banking and FI pipeline acceleration. - Operational Rigor: Maintain sub–1-week RFP response turnaround and consistent forecasting accuracy across your team. - Customer Impact: Deliver at least two net new FI client wins within the first six months through strategic, high-quality execution. Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs