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Support Specialist

Billing SpecialistBilling SpecialistFull TimeRemoteMid LevelTeam 201-500

Location

Canada + 1 moreAll locations: Canada | Mexico

Posted

61 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Support Specialist

FreshBooks

About the Role As a Support Specialist at FreshBooks, you will be the driving force within a team passionate about delivering the absolute best customer service. You will forge strong connections with our customers, eagerly anticipating the opportunity to help them and consistently surpassing their expectations. You will have the opportunity to deeply investigate complex challenges and engineer elegant, effective solutions. You will thrive on an engaged team of 80+ people with high potential for career elevation. Ultimately, you will become an advocate who goes above and beyond to guarantee an exceptional, lasting customer experience. Our Support Specialists offer phone and email Support for our clients from 7:00AM - 7:00PM Central Time Monday - Sunday, with several shifts available within those times. This opening will cover the 11-7PM Central Time shift Monday-Friday shift. Candidates with a flexible schedule will be prioritized. This role can be worked remotely from any of the locations above. What You'll Do - Go to great (perhaps extraordinary!) lengths when answering phone calls and email tickets to help customers find solutions to whatever problem they face (or could face in the future). - Keep customers at the core of everything you do and create exceptional experiences that leave every customer feeling supported and appreciated. What You'll Bring - Fantastic Bilingual Communication Skills: as a Support Specialist you will interact primarily with our North American customers more frequently than anyone else! It's critical that your messages are accurate, clear and concise in English. Phone calls are a big part of this role so you should enjoy communicating over the phone in English. - Passion & Empathy: You put yourself in the shoes of the entrepreneurs and business owners who use FreshBooks, and this drives you to take big steps towards finding a solution for each one of our users. - Endurance & Resiliency: every day, you will energetically engage with ~20 customers, you will be able to adapt to each of their own needs and feelings with a positive attitude. - Ambition: You are truly passionate about finding ways to improve our users’ experiences, and you’ll work hard to maintain and grow their knowledge of our product in order to always deliver. - Problem Solving Skills: every question has an answer, and you will either find it or create it! “No” is not part of the FreshBooks vernacular. No matter how unconventional a question may seem, our team is happy to tackle it. - Internet Savvyness: you know the interwebs and its many applications.

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State of Colorado logo

Records and Information Specialist

State of Colorado

The State of Colorado is located in the Rocky Mountain region of the western United States. It entered the 100-year-old Union in 1876, earning the nickname "Cen

Title: Records & Information Specialist - ADMIN III - HYBRID Location: Denver, CO United States Salary $58,872.00 - $73,596.00 Annually Job Type Full Time Job Number FAA01114-02/23/26 Department Department of Public Health & Environment Division Air Pollution Control Division Job Description: This position is only open to Colorado state residents.  This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business needs. Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. Be BOLD and make a real difference... We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.  If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. Our tobacco-free campus offers free parking and is conveniently located near RTD bus lines, Glendale City Set, and the Cherry Creek bike path. In addition to a great location and rewarding, meaningful work, we offer: - Employee wellness programs and facilities - Extensive internal professional development opportunities on a wide variety of subjects - Bike to work programs, including access to storage lockers and bike racks - Distinctive career advancement opportunities throughout the State system - Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans - Medical and dental health plans - Paid life insurance - Short- and long-term disability coverage - 11 paid holidays per year plus generous personal time off - Mentoring program with opportunities for mentors and mentees - Tuition assistance for college level courses including Master's degree programs - Excellent work-life programs, such as flexible schedules, and a variety of employee resource groups Some positions may qualify for the Public Service Loan Forgiveness Program.  The Work Unit: The Business Services Program exists to provide Division wide support to APCD. The Records & Information Unit (RIU) is responsible for Division's records management, data management and various processes ensuring records and data is handled appropriately. What you will be doing The primary function of this position is to perform the day-to-day activities of the (RIU). This position performs records management duties in organizing, documenting and maintaining active and inactive Division records, materials and data. This position is the primary for processing CORA and records requests. The position adheres to established retention and disposal schedules, Department policies, RIU processes and procedures, applicable statutes and regulations and industry standards. Job Duties: Records Request, Colorado Open Records Act (CORA), Litigation Hold, Subpoena    - Review and interpret requests for records, data and information to provide a complete response in a timely manner. This duty can include communicating with external customers, APCD and CDPHE staff, other subject matter experts and the AGO to adequately understand and define the scope of the request. - Response to requests are timely, organized, complete and thorough. This position works with staff to research, gather and review responsive materials to the request so that the response contains all appropriate, responsive, non-privileged materials. - Review of materials provided by staff for responsiveness. Determine whether materials are privileged or otherwise exempt from CORA. Understand the justification for applying privilege or exemptions in processing requests. - Work with the APCD comms, CDPHE comms, Department Office of Legal & Regulatory Affairs, and the Attorney General Office (AGO) when requests are of a sensitive nature. Coordinate with Records Liaison and AGO for privilege reviews, Vaughn index and sworn statements, and other processes to appropriately respond to requests, as needed. - Manage litigation holds in coordination with members of the RIU, Records Liaison, AGO and division staff. Determine the best avenue for gathering, organizing, reviewing and providing materials subject to hold when discovery occurs. - Stay current on policies, procedures, CORA and Freedom of Information developments and litigations, current news and trends so that job knowledge keeps pace with changing needs. - Coordinate with other divisions to share knowledge and consistent processes. Records & Data Management Operations  - Works with the Division RIU Manager to develop and administer processes, policies and procedures pertaining to all aspects of the records life cycle. - Coordinates with other programs to develop workflows for business processes, and document & data management. - Contributes to the development of policies and procedures pertaining to all aspects of document management, from receipt to final disposition. - Provides quality assurance and control feedback on the management of hard copy, digital files and data. - Arranges, creates and provides training for staff in best practices for document management, processes, submittals, retention and disposition of records and materials the Division creates, receives or holds. - Understand data storage, extractions and manipulation so that data is managed in accordance with records standards and practices. - Coordinates with staff to upload documents, perform data entry, track digital records, extract data, and manage metrics in the records management database. - Consults with database admins in best practices and development in the electronic content management database. - Upload materials as part of regular business process and ad hoc requests - Respond to special requests in database entry, maintenance and extraction Other Duties as Assigned Attends meetings, serves on task forces or teams, completes projects, and performs other duties as assigned by the supervisor. Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.  Class Code & Classification Description: H1B3XX ADMINISTRATOR III Minimum Qualifications: An applicant may meet the minimum qualifications for this job in one of two ways: They may qualify through their work experience alone or through a combination of education and work experience. Experience Only: Six (6) years of experience in working with Open Records statutes, data management, library science, records management, archives, paralegal or other related work. OR Education and Experience: A combination of related education and/or relevant experience in Open Records statutes, data management, library science, records management, archives, paralegal or other related work. equal to six (6) years - If using education to qualify for this position a copy of your transcripts (unofficial acceptable) or diploma must be provided with application. (if either are unavailable please email the department contact for this posting, listed above) - If using work experience to qualify for this position, please provide an adequate description in the work experience section of the application. Do not write "see resume". - If you are a veteran, a copy of your DD214 attached to your colorado.gov/jobs application. PREFERRED QUALIFICATIONS In addition to the minimum requirements, the successful candidate in this position will have the following experience:    - Previous State Service related to the work assigned to the position - Working with electronic content management databases. Microsoft Office, specifically working with Word and Excel files. Google, specifically Gmail, Docs, Sheets and Drive.  - Experience with discovery and records for litigation. - Ability to determine priorities when there are multiple and competing tasks with short deadlines - Skilled in creating and providing in-person and virtual training - Expertise in handling situations which may be high profile - Experience prepping and scanning documents and managing electronic records in a high volume setting - A high degree of accuracy with a keen attention to details; - Ability to work independently multitask, prioritize work activities, set goals and objectives, use time efficiently, integrate changes smoothly; CONDITIONS OF EMPLOYMENT - A pre-employment background check will be conducted as part of the selection process. - PHYSICAL DEMANDS: This position lifts and moves boxes which may weigh 10-40 pounds. There are prolonged periods of sitting, standing, moving boxes and reaching above the shoulders. Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules. A complete application packet must include: - Completed State of Colorado application. - COVER LETTER: describing how your professional/supervisory experience aligns with the preferred qualifications of this position and what interests you in this position - Answered supplemental questions. - If using education to qualify for this position a copy of your transcripts (unofficial acceptable) or diploma must be provided with application. (if either are unavailable please email the department contact for this posting, listed above) - If using work experience to qualify for this position, please provide an adequate description in the work experience section of the application. Do not write "see resume". - If you are a veteran, a copy of your DD214 attached to your colorado.gov/jobs application. The Selection Process: - All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step. - Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. - Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications. - A top group, up to six candidates, will be invited to schedule an interview with the hiring manager. E-Verify:  CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

Colorado
$58.9K - $73.6K / year
Full TimeRemoteTeam 201-500

About the Role As a Support Specialist at FreshBooks, you will be the driving force within a team passionate about delivering the absolute best customer service. You will forge strong connections with our customers, eagerly anticipating the opportunity to help them and consistently surpassing their expectations. You will have the opportunity to deeply investigate complex challenges and engineer elegant, effective solutions. You will thrive on an engaged team of 80+ people with high potential for career elevation. Ultimately, you will become an advocate who goes above and beyond to guarantee an exceptional, lasting customer experience. Our Support Specialists offer phone and email support for our clients from 8:00AM - 8:00PM ET Monday - Sunday, with several shifts available within those times. This opening will cover the 12-8PM shift Monday-Friday shift. Candidates with a flexible schedule will be prioritized. This role can be worked remotely from any of the locations listed above. What You'll Do - Go to great (perhaps extraordinary!) lengths when answering phone calls and email tickets to help customers find solutions to whatever problem they face (or could face in the future). - Keep customers at the core of everything you do and create exceptional experiences that leave every customer feeling supported and appreciated. What You'll Bring - Fantastic Communication Skills: as a Support Specialist you will interact with our customers more frequently than anyone else, so it’s critical that your messages are accurate, clear and concise. Phones are a big part of this role so you should enjoy communication over the phone. - Passion & Empathy: You put yourself in the shoes of the entrepreneurs and business owners who use FreshBooks, and this drives you to take big steps towards finding a solution for each one of our users. - Endurance & Resiliency: every day, you will energetically engage with ~20 customers, you will be able to adapt to each of their own needs and feelings with a positive attitude. - Ambition: You are truly passionate about finding ways to improve our users’ experiences, and you’ll work hard to maintain and grow their knowledge of our product in order to always deliver. - Problem Solving Skills: every question has an answer, and you will either find it or create it! “No” is not part of the FreshBooks vernacular. No matter how unconventional a question may seem, our team is happy to tackle it. - Internet Savvyness: you know the interwebs and its many applications.

Canada
Job Closed
Celestica International LP logo

08 - Commodity Management Specialist

Celestica International LP

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. Leader in design, manufacturing, hardware platform and supply chain solutions Global expertise and insight at every stage of product development Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries

Full TimeRemoteTeam 10,001

Req ID: 133433 Remote Position: Yes Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru General Overview Functional Area: SCM - Supply Chain Management Career Stream: CMT - Commodity Management Role: Advisory Job Title: Commodity Management Advisor Job Code: ADV-SCM-COMM Band: Level 08 Direct/Indirect Indicator: Indirect Summary First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve results may have a negative impact on the sites/major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. May lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialty. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships. Detailed Description Performs tasks such as, but not limited to, the following: - Maintains global or regional responsibility for a strategic and/or high dollar commodity or group of commodities, for price/value determination, product and/or service negotiations, terms and conditions. - Develops and implements a procurement strategy for the commodities they manage including competitive, technology direction, supplier analysis, development and selection and pricing strategy. - Acts as primary interface with Celesticas suppliers for all relationship management, contract negotiation issues, establishing business framework for transactions, performance reviews, business development and supplier awards programs. - Sources all products and services, maintaining a continuity of supply, while delivering the lowest cost component or service solution. - Leads the Commodity Council Corporate negotiation teams, individually as required or the Customer Material Commitment process through materials pricing and Customer BOM analysis. - Provides site direction and performance reporting for cost analysis to senior management. - Assists in team development and planning, recruitment/first line candidate selection and screening, developing training plan for new employees, mentoring new employees. - Leads negotiations for high impact commodities, providing guidance on negotiations strategy and negotiations planning, developing a commodity strategy, and presentations / communication consistent message to suppliers. - Has frequent interaction and negotiation with senior executives of industry leading multi-national companies. - Manages the Global Commodity Negotiation process ensuring accurate forecasting and pricing accuracy. - Manages data flow for pricing fluctuations in market and analytical tools including development and maintenance of Commodity Management systems applications. - Conducts strategic analysis on pricing, the market, suppliers, customers, competitors, contracts and long-term agreements. - May act as site liaison to manage critical shortage, develop strategies on constrained commodities and represent site, manage related systems changes that have broad effect on execution of purchasing responsibilities. - Drives process improvement, leads development of IT tools for group, defines business processes and implements new tools/ processes. - Performs bid activity for sensitive/highly visible complex bids. Knowledge/Skills/Competencies - Extensive knowledge of the marketplace conditions for a broad range of strategic commodities including industry pricing, technology and supply/demand trends. - Working knowledge of Celestica’s global supply chain including strategic policies and objectives. - Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems. - Strong communication, negotiation and presentation skills. - Strong knowledge of negotiation practices / methodology for commodities. - Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines. - Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion. Physical Demands - Duties of this position are performed in a normal office environment. - Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. - Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. - Frequent overnight travel may be required. Typical Experience - Six to eight years relevant experience. Typical Education - Bachelor's degree in related field, or consideration of an equivalent combination of education and experiency. - Educational requirements may vary by geography. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Malaysia
DCX logo

Home-Based Guest Experience Specialist

DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being.

Full TimeRemoteTeam 201-500

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Are you passionate about hospitality and creating memorable experiences for guests? We are looking for a Home-Based Guest Experience Specialist (Reservation) to join a growing U.S.-based professional vacation rental company. In this role, you’ll be the friendly and reliable voice behind the guest communication line—handling calls, responding to voicemails, and managing guest messaging to ensure a seamless and exceptional stay experience. REQUIRED CORE COMPETENCIES - Communication Excellence: Clear, warm, and professional in all verbal and written communication with guests. - Responsiveness: Quick to acknowledge and respond to guest messages and voicemails with accuracy and empathy. - Problem-Solving: Calm under pressure and capable of resolving guest issues or concerns effectively and efficiently. - Adaptability: Flexible and open to taking on new tasks, special projects, or guest-related assignments when needed. - Attention to Detail: Maintains accuracy when recording guest notes and ensuring follow-ups are completed. - Guest-Centered Mindset: Prioritizes guest satisfaction and delivers a hospitality-first experience every time. WHAT YOU WILL DO 1. Lead Management & Sales - Handle inbound calls and guest inquiries across direct sites and OTAs (Airbnb, VRBO, Booking.com). - Convert leads by promoting travel insurance, concierge services, and extended stays. 2. Reservation Management - Create, update, and document reservations accurately in the system. - Maintain clear notes and ensure correct rates, fees, taxes, and promotions are applied. 3. Payment Processing - Collect deposits and final payments and assist with payment issues. - Process cancellations, approved refunds, and ensure reservations are financially secure before arrival. 4. Guest Experience - Deliver knowledgeable service regarding the properties and area, professional, solution-oriented service. - Resolve booking concerns within guidelines and escalate when necessary. 5. Team Collaboration - Communicate reservation updates to internal teams. - Support relocations and ensure special requests are properly relayed. WHAT WE LOOK FOR - Education: High school diploma or equivalent; a bachelor’s degree is a plus. - Experience: At least 2 years of experience in a hospitality, call center, or customer-facing role. Previous experience in vacation rentals, hotels, or guest services is a strong advantage. Property management experience is considered a strong plus. - Communication Skills: Must be fluent in English with excellent spoken and written communication. - Schedule: Able to work during U.S. business hours and weekends. - Technical Skills: Proficient with Guesty, Teams, Outlook, and OTA platforms. - Mindset: Dependable, empathetic, and motivated to contribute to a positive guest experience. WHAT WE OFFER - Salary Range: Php 50,000 - Php 55,000 - Industry: Hospitality - Job Type: Full-time - Work Shift: 5:00 PM -4:00 AM CST - Workdays: Thursday through Sunday (USA) - Schedule: 10-hour shifts with three consecutive days off (Days off will be Monday, Tuesday, and Wednesday.) BENEFITS OF WORKING WITH US - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Philippines
₱50K - ₱55K / month