Company Summary Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience. Position Summary We have an immediate opening for an Advisor Manager. In this role, you will lead a team of Supervisors and Advisors to provide high-quality, personalized support to students in an online school. This role requires you to lead a team ensuring each member maintains a high level of productivity that directly impacts student enrollment and retention in our schools. To be successful, you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like leading a high-performing enrollment team in a rapidly growing company, we’re probably a good fit. This position is full-time and work-from-home. Job Duties - Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships; - Participate in Company events, activities, and meetings with a smile and an infectious, great attitude; - Recruit, train, inspire, and guide contact center Supervisors and Advisors to ensure goal achievement and maintain exceptional service quality; - Actively manage ticket and text queues - both inbound and outbound - ensuring communication with families meet or exceed all service levels; - Translate organizational objectives into individual performance targets and drive results to surpass expectations; - Provide guidance and support to staff through frequent documented one-on-one sessions to address skill gaps, acknowledge progress, and enhance performance; - Cultivate and sustain a positive, energetic work environment; - Evaluate team requirements for training and support, and create process documents, job aids, sample calls, scripts, checklists, and other resources to meet those requirements; - Utilize effective de-escalation methods when interacting with concerned families; - Monitor progress and improvement in critical metrics such as contact rates, conversion rates, and retention rates, implementing effective strategies to achieve required outcomes; - Utilize data to identify trends, draw conclusions, and report progress against goals; and - All other duties as assigned. Essential Knowledge, Skills, and Abilities - Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy and joy; - Strong focus on customer experience; - Excellent organizational and analytical skills; - Ability to excel in a fast-paced, high-energy, entrepreneurial, team environment while juggling multiple tasks and priorities; - Proficiency with office productivity software like Google Apps and Salesforce; - Exceptional time management skills, including the ability to meet deadlines and handle diverse priorities and tasks simultaneously; - Ability to empathize with employees, colleagues, and customers using strong personal communication skills to advance company goals; - Strict attention to detail; and - Achieve daily performance metrics. Qualifications - Bachelor's degree in Business, Education, Communications, Marketing, Organizational Leadership, or sufficient combination of education and work experience; and - Minimum of five (5) years of contact center or education experience; - Minimum of three (3) years of leadership experience, preferably in an education setting or within a call center back office (i.e., tickets, texts, chats) setting; - Minimum of one (1) year of experience working with families in an educational setting preferred; and - Ability to pass required background checks. Base Pay Range $65,000—$75,000 USD Benefits - Medical, dental, and vision employee coverage for as little as $1 each per month; - Personal paid time off in addition to major holidays; - Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer; and - 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.

About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have: As a Partner Manager, you will serve as a trusted advisor and subject matter expert on Coupe Health products for national carrier and TPA partners. You will be responsible for building and sustaining strong partner relationships, ensuring operational excellence, and driving growth across Coupe’s distribution ecosystem. This role is central to partner success - balancing relationship management, execution, and strategic growth - while consistently delivering a best‑in‑class experience for partners, brokers, and employer clients. Your Responsibilities: Strategic Partner Relationship Management - Cultivate and deepen relationships with assigned health plans and TPAs - Build trusted relationships across partner leadership and operational teams - Provide oversight, guidance, and resolution to escalations - Manage the overall health of assigned partnerships, including delivery of Quarterly and Annual Business Reviews - Develop and maintain internal Strategic Account Plans (SAPs) to align cross‑functional teams around partner goals Growth, Renewals, and Revenue Enablement - Oversee contracting and renewal activity for an assigned book of business - Ensure compliance with contractual commitments and obligations - Provide consultation and guidance to increase adoption of Coupe/SimplePay for slice business, with a focus on movement toward full replacement - Drive adoption of additional solutions that create incremental revenue opportunities Operational Excellence & Execution - Ensure adherence to Standard Operating Procedures (SOPs) and best practices - Monitor data, reporting, and performance against Service‑Level Agreements (SLAs) - Develop and maintain processes for tracking partner performance and satisfaction - Collaborate closely with Implementation, Operations Support, Sales, Product, and Marketing to support partner success - Engage directly with employer groups as needed to present Coupe solutions and deliver employer‑level communications - Analyze market trends and partner feedback to inform strategic and operational decisions - Work under the guidance of the Principal Partner Manager to support complex partner accounts and broader portfolio initiatives Required Skills and Experience: - 3+ year of experience managing health plan partners or demonstrated success supporting senior leaders responsible for health plan relationships - In lieu of direct management of Health Plan Partner, proven success supporting Sr Level staff responsible for Health Plan relationship is sufficient. - Possess and maintain a valid state Producer License in the lines of Life & Health/ Accident within 60 days of employment - Experience carrying a quota or at-risk compensation - Deep understanding of the health plan ecosystem, including TPAs and national brokers/consultants - Proven success in partner enablement, including KPI development and monitoring, training, sales support, and customer service coordination - Skilled in cross-functional collaboration with leadership, sales, marketing, product, and operations - Strong written and verbal communication skills, including executive-level presentations - Negotiation and contracting experience - Ability to travel approximately 25% of the time to support partner activities, sales meetings, or other essential meetings requiring in-person attendance. - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and experience: - Bachelor's Degree - Experience in the alternative health plan or non‑traditional benefits space - Project management experience leading cross‑functional initiatives - CRM (preferably SalesForce) proficient Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $107,200.00 - $117,200.00 - $127,200.00 Annual + Commission Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

About Katch Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. Position Summary The Associate Manager, Client Solutions is responsible for the day-to-day issue management, inventory management, retention and growth of an assigned book of business. Success comes through strong, collaborative partnerships internally with Operations, Finance, information Technology, and Client Management (matrix partners), as well as developing and maintaining deep client partnerships and keeping a keen eye on revenue. LOCATION: This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan. General Duties and Responsibilities - Performs all duties with client satisfaction as the core focus - Develop in-depth knowledge of required applications, data configuration and management, operational processes, troubleshooting and problem-solving tactics and tools - Build strong client relationships through acting as a trusted consultant, responding promptly to client issues towards resolution, and providing client education on product, processes, and best practices - Act as the primary contact and develop into a Subject Matter Expert (SME) on assigned accounts, both internally and externally - Utilize project management concepts including coordination across all departments - Drive and collaborate with internal matrix partners on improving client best practices and process improvements that will enhance efficiency and revenue - Other duties as assigned Experience - Demonstrated experience and understanding of a key healthcare market segment and associated KPIs - Demonstrated ability to develop and foster long-term customer partnerships - Demonstrated ability to collaborate across facets of organization to meet customer satisfaction goals and objectives Skills - High level of commitment, energy, drive, initiative - Ability to work with limited direction while maintaining accuracy and attention to detail in a fast-paced environment - Advanced computer skills, including Word, Excel, and PowerPoint - Basic project management skills, including leading teams and working collaboratively - Willingness to learn and understand supported product and systems - Strong client care, and/or account management background - Excellent verbal and written communication, and listening skills - Strong interpersonal and organizational skills - Ability to grow and invest in deep relationships with operations and other internal departments to ensure product savings are realized Required Qualifications - 2-3 years of experience in client service positions and/or project management with client contact. Preferred experience in healthcare, subrogation, medical insurance Travel: Up to 15% travel may be required. Benefits - Comprehensive medical, dental, and vision coverage - Wellness program with resources for healthy living - Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings - Tuition reimbursement opportunities - Generous PTO so you can recharge - Paid holidays and sick time - Leave options to support life’s biggest moments - Life and Disability insurance through Unum - Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection) - Employee Assistance Program (EAP) for free, confidential counseling and support - Backup care when you need it for children, elders, and pets through Care.com - Remote work options available for many roles - Flexible schedules in select positions For more information about Katch, visit KatchIQ.com. Equal Employment Opportunity at Katch Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Katch participates in E‑Verify as required by applicable law. In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team. For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Manager, Service Delivery at T-Mobile leads a team of Service Delivery Specialists responsible for executing standardized B2B service deliveries across SMB and SLED/FED environments. This role ensures consistent delivery performance by balancing customer experience, throughput demands, and compliance requirements within defined operational frameworks. By proactively monitoring execution health and intervening to prevent delivery drift or compliance risks, the manager drives predictable outcomes and sustained team effectiveness. The position also coordinates cross-functionally to resolve delivery blockers and maintain smooth transitions to lifecycle support teams. Through strong people leadership, operational rigor, and a focus on continuous improvement, this role supports T-Mobile's commitment to reliable, high-quality service for commercial and public-sector customers. Job Responsibilities: - Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries across SMB and SLED/FED environments, ensuring consistent delivery performance and adherence to operational frameworks. - Monitors execution health proactively and intervenes to prevent delivery drift or compliance risks, driving predictable outcomes and sustained team effectiveness. - Balances customer experience, throughput demands, and compliance requirements to maintain high-quality service for commercial and public-sector customers. - Coordinates cross-functionally to resolve delivery blockers and facilitate smooth transitions to lifecycle support teams. - Implements operational rigor and continuous improvement initiatives to enhance service delivery processes and team performance. - Supports compliance with defined operational frameworks and company policies, ensuring all service deliveries meet regulatory and internal standards. - Develops and mentors team members through strong people leadership, fostering a culture of accountability and professional growth. Education and Work Experience: - Bachelor's Degree Business Administration, Information Technology, or Related Field (Required) - Master's/Advanced Degree Business Administration, Information Technology, or Related Field (Preferred) - 4-7 years Managing service delivery teams in a B2B environment, ensuring operational consistency and compliance with defined frameworks (Required) - 2-4 years Leading cross-functional coordination to resolve delivery blockers and facilitate smooth transitions between operational teams (Required) - 4-7 years Implementing process improvements and monitoring execution health to drive predictable outcomes and sustained team effectiveness (Required) Knowledge, Skills and Abilities: - Service Delivery Knowledge of standardized B2B service delivery models and methodologies, including Agile, waterfall, and ITIL, to ensure consistent execution across SMB and SLED/FED environments. (Required) - Leadership Ability to build, inspire, and manage high-performing teams, driving operational rigor and continuous improvement in service delivery. (Required) - Cross Functional Relationships Skill in coordinating with internal and external stakeholders to resolve delivery blockers and facilitate smooth transitions to lifecycle support teams. (Required) - Operations Management Experience in monitoring execution health, balancing customer experience, throughput, and compliance within defined operational frameworks. (Required) - Problem Solving Ability to proactively identify, analyze, and intervene in delivery drift or compliance risks to ensure predictable outcomes. (Required) - Process Improvement Knowledge of Lean and other continuous improvement techniques to drive cost and quality enhancements in service delivery. (Required) - Reporting Analysis Skill in defining and using metrics and scorecards to manage service performance and report to stakeholders. (Required) - Customer Service Ability to maintain a customer-focused approach, ensuring reliable and high-quality service for commercial and public-sector clients. (Required) - Negotiation Ability to negotiate and resolve conflicts, aligning strategies and outcomes across teams and stakeholders. (Required) - Compliance Knowledge of regulatory and operational compliance requirements relevant to service delivery in telecommunications and public sector environments. (Required) - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes (15-20%) DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $97,800 - $176,400 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351431¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.