At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Manager, Service Delivery at T-Mobile leads a team of Service Delivery Specialists responsible for executing standardized B2B service deliveries across SMB and SLED/FED environments. This role ensures consistent delivery performance by balancing customer experience, throughput demands, and compliance requirements within defined operational frameworks. By proactively monitoring execution health and intervening to prevent delivery drift or compliance risks, the manager drives predictable outcomes and sustained team effectiveness. The position also coordinates cross-functionally to resolve delivery blockers and maintain smooth transitions to lifecycle support teams. Through strong people leadership, operational rigor, and a focus on continuous improvement, this role supports T-Mobile's commitment to reliable, high-quality service for commercial and public-sector customers. Job Responsibilities: - Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries across SMB and SLED/FED environments, ensuring consistent delivery performance and adherence to operational frameworks. - Monitors execution health proactively and intervenes to prevent delivery drift or compliance risks, driving predictable outcomes and sustained team effectiveness. - Balances customer experience, throughput demands, and compliance requirements to maintain high-quality service for commercial and public-sector customers. - Coordinates cross-functionally to resolve delivery blockers and facilitate smooth transitions to lifecycle support teams. - Implements operational rigor and continuous improvement initiatives to enhance service delivery processes and team performance. - Supports compliance with defined operational frameworks and company policies, ensuring all service deliveries meet regulatory and internal standards. - Develops and mentors team members through strong people leadership, fostering a culture of accountability and professional growth. Education and Work Experience: - Bachelor's Degree Business Administration, Information Technology, or Related Field (Required) - Master's/Advanced Degree Business Administration, Information Technology, or Related Field (Preferred) - 4-7 years Managing service delivery teams in a B2B environment, ensuring operational consistency and compliance with defined frameworks (Required) - 2-4 years Leading cross-functional coordination to resolve delivery blockers and facilitate smooth transitions between operational teams (Required) - 4-7 years Implementing process improvements and monitoring execution health to drive predictable outcomes and sustained team effectiveness (Required) Knowledge, Skills and Abilities: - Service Delivery Knowledge of standardized B2B service delivery models and methodologies, including Agile, waterfall, and ITIL, to ensure consistent execution across SMB and SLED/FED environments. (Required) - Leadership Ability to build, inspire, and manage high-performing teams, driving operational rigor and continuous improvement in service delivery. (Required) - Cross Functional Relationships Skill in coordinating with internal and external stakeholders to resolve delivery blockers and facilitate smooth transitions to lifecycle support teams. (Required) - Operations Management Experience in monitoring execution health, balancing customer experience, throughput, and compliance within defined operational frameworks. (Required) - Problem Solving Ability to proactively identify, analyze, and intervene in delivery drift or compliance risks to ensure predictable outcomes. (Required) - Process Improvement Knowledge of Lean and other continuous improvement techniques to drive cost and quality enhancements in service delivery. (Required) - Reporting Analysis Skill in defining and using metrics and scorecards to manage service performance and report to stakeholders. (Required) - Customer Service Ability to maintain a customer-focused approach, ensuring reliable and high-quality service for commercial and public-sector clients. (Required) - Negotiation Ability to negotiate and resolve conflicts, aligning strategies and outcomes across teams and stakeholders. (Required) - Compliance Knowledge of regulatory and operational compliance requirements relevant to service delivery in telecommunications and public sector environments. (Required) - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes (15-20%) DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $97,800 - $176,400 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351431¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Want to shape how healthcare’s biggest moments are experienced—by leaders, customers, and the industry? This role sits at the intersection of customer experience, technology, storytelling, and influence. At CVS Health, we’re building the most consumer centric health company in the world. As Senior Manager, Influence – Strategy & Activation, you’ll bring our CX strategy to life through owning and driving our high impact events like: executive forums, industry roundtables, conferences and invite only experiences that connect real customer stories with technology and innovation. This is a highly visible role with the opportunity to: - Partner with teams enterprise-wide to create bold, technology forward CX experiences that influence senior leaders, policymakers, and industry partners - Turn authentic customer voices into moments that drive trust, credibility, and action - Partner across Technology, Marketing, Communications, Government Affairs, and Legal in a fastmoving, enterprise wide network - Own ideas from brainstorm through flawless execution—and see your work make real impact You’ll thrive here if you love turning ideas into action, navigating complexity, and creating experiences that matter. - Required Qualifications: 7+ years expereince in CX, customer advocacy, marketing, or communications; experience leading high-profile events or thought leadership; strong executive storytelling skills; comfort influencing in matrixed environments. - Bachelors degree - Proven experience and passion for building events that change people’s lives Why you’ll love it: Enterprise impact. Executive visibility. Creative ownership. Real customer influence. This role does not support sponsorship Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence. They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team. Qualifications - 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment - Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance - Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations - Comfort operating in early-stage or high-growth environments requiring adaptability and ownership - Strategic mindset with the ability to connect product value to measurable business outcomes - Alignment with a high-ownership, high-impact culture Requirements - Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion - Understand customer goals and workflows to drive long-term value realization - Serve as a trusted advisor on QA and automated testing best practices - Develop and execute success plans linking product usage to business impact - Maintain strong alignment with both technical and executive stakeholders - Proactively identify risks, manage objections, and handle escalations with urgency and clarity - Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes - Own forecasting, renewals, and expansion opportunities across assigned accounts - Deliver against Net and Gross Dollar Retention targets (NDR/GDR) Benefits - 100% medical, dental, and vision coverage - 28 days of PTO - Remote-first culture with location flexibility - High-impact, fast-growing environment - Strong ownership culture Interview Process - Submit a 1–2 minute video describing: - What excites you about this CSM role - How you handled a customer objection during a renewal or expansion - 30-minute recruiter conversation - Take-home exercise - Take-home review with leadership - Hiring manager interview - Offer 🎉 Work Authorization Requirement Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.

Role Description The Senior Customer Success Manager will partner closely with customers to drive adoption, value realization, retention, and growth across the company’s product portfolio. This role owns the post-sale customer lifecycle and serves as a trusted advisor to key stakeholders. The ideal candidate is proactive, customer-obsessed, and comfortable navigating complex enterprise environments. Key Responsibilities - Build strong relationships with customer stakeholders and executive sponsors to align activities with desired business outcomes - Develop and execute customer success plans tied to measurable goals - Drive product adoption and minimize churn through a structured, programmatic engagement model - Orchestrate cross-functional resources to resolve complex customer situations - Clearly communicate product value and recommend solutions aligned to customer objectives - Manage multiple customer priorities and ensure timely resolution of challenges - Own a defined portion of the renewal process, including: - Gathering licensable metrics - Pricing and negotiation support - Quote and order form coordination - Driving renewals to close Qualifications - 4+ years of Customer Success or Account Management experience within enterprise software - Proven ability to lead both on-site and virtual executive-level customer engagements - Strong skills managing high-priority customer situations with professionalism, empathy, and composure - Self-starter comfortable operating in a fast-evolving product and technology environment Benefits - High-growth, well-funded technology company - Collaborative, customer-first culture - Opportunity to work with cutting-edge cloud and platform technologies - High visibility and impact within the customer lifecycle Company Description Our client is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.