Director, Developer Operations & Experience

Location

Canada

Posted

101 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Director, Developer Operations & Experience

Miovision

About Miovision: At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians. Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light! - All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed. - One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego. - Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities. - Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact. - Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success. Position Summary: At Miovision, we are on a mission to create cities that simply flow move safely and efficiently. But to keep the world’s traffic flowing, our internal systems need to be just as seamless. We are looking for a Director, Developer Operations & Experience to act as our primary architect of internal flow. The Developer Experience (DevExp) organization is a core part of Miovision’s Transformation, Delivery & Technology (TDT) department, responsible for building and operating Miovision’s Internal Developer Platform and Agentic SDLC. This platform enables engineers, solution engineers, QA, and other technical and semi-technical users to build, test, deploy, operate, and evolve software quickly, safely, and with confidence. As the Director, Developer Operations & Experience you will steer the evolution from a traditional DevOps function into a modern Developer Experience and Platform Engineering organization. This role owns the strategy, architecture, and execution of the internal developer platform, CI/CD, cloud foundations, observability, and developer tooling, while also pioneering how AI and agent-first pipelines are embedded into the software development lifecycle. This is a hands-on leadership role. You will build and lead a team, coach deeply, and regularly roll up your sleeves alongside engineers. At Miovision, everyone is a builder, and this role exists to ensure that building is fast, intuitive, secure, and increasingly AI-native while maintaining deep accountability for reliability, security, and production operations. Please note: This opportunity is open to candidates located in Canada. You may work from your home office located in Canada, or from our HQ in Kitchener, Ontario. Objectives and Responsibilities: Operational Excellence & Reliability - Own platform and infrastructure uptime; establish SLOs and reliability governance. - Drive DORA metric improvements. - Standardize incident response and operational maturity. - Ensure secure, compliant, and auditable production operations. - Own production system health and availability with Engineering/Architecture. - Establish a service maturity model (reliability, security, observability, CI/CD, AI-readiness). - Enforce secure coding standards and Quality Gates across all repositories. Lead DevOps → Developer Experience Transformation - Evolve DevOps to a modern, platform-engineered, AI-enabled Developer Experience organization, while maintaining reliability and security accountability. - Shift focus to enabling all contributors (including QA, solution engineering) as builders. - Introduce platform-as-product operating models with roadmaps, feedback, and metrics. Accelerate Onboarding, Wayfinding, and Productivity - Radically reduce developer/contributor onboarding time. - Improve wayfinding via standards, templates, and conventions. - Standardize repository structure and build/deploy patterns for AI workflows, security, and predictability. Embed AI Across the SDLC - Drive AI adoption across engineering roles. - Design AI-driven capabilities: automated code review, test generation, incident analysis, anomaly detection, and remediation. - Translate emerging agentic tooling into internal capabilities. - Ensure AI and agent-driven workflows operate within secure, monitored, and policy-bound environments. - Embed guardrails to protect proprietary code, customer data, and infrastructure secrets. Own CI/CD, Cloud Foundations, and Observability - Own CI/CD platforms, deployment automation, and infrastructure-as-code standards. - Define and enforce reliability and quality while enforcing container hardening, image provenance validation, and runtime protections. - Standardize on-call models, incident response, escalation, and post-incident learning. - Automate runbooks and operational workflows. - Partner on AWS usage, cloud patterns, cost efficiency, and observability standards. - Own platform reliability, performance, cost governance, and operability templates. Ideal Profile: - 10+ years of experience in Developer Operations, Developer Experience, Platform Engineering, or related domains. - Prior experience leading DevOps and/or Developer Experience teams. - Strong background in cloud platforms (AWS) and cloud-native architecture. - Deep understanding of CI/CD, GitOps, and infrastructure-as-code. - Hands-on experience with container platforms (Kubernetes, Docker). - Experience scaling DevOps / Platform Engineering across multi-team, multi-product environments. - Strong systems thinking and architectural judgment. - Excellent communication, collaboration, and coaching skills. - Experience operating mission-critical production systems. Technical Knowledge: - AWS (compute, networking, storage, identity) - Kubernetes, Docker - Terraform - GitLab, ArgoCD - Observability stacks (Datadog, OpenTelemetry, Grafana) - Software development in one or more of Java, Python, Node - Familiarity with Snowflake and modern data pipelines - AI-assisted development tools and emerging agentic frameworks This posting is for an actual vacancy. Your Rewards & Well-being: We invest in our team with benefits designed for modern life and true work-life balance. - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents. Sound like your next adventure? Apply now and let's start building together! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs. Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions. PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com. To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.

Related Categories

Related Job Pages

More Operations Jobs

NBCUniversal logo

Media Operations Support Analyst

NBCUniversal

Here you can create the extraordinary. Join us.

Operations101 days ago
Full TimeHybridTeam 10,001+Since 2004H1B Sponsor

Title: Media Operations Support Analyst Location: Stamford United States Job Description: Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal's Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments. Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal's tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations. Responsibilities: - Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environments - Oversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systems - Monitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issues - Support live and linear workflows, including routing, recording, and transcodes - Facilitate user onboarding, training, and day-to-day platform support - Partner with Engineering teams to properly escalate and track technical issues - Initiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updates - Document issues, workflows, and resolutions to support operational excellence and continuous improvement Qualifications - 3+ years of experience in post-production and/or media operations, or a degree/certification in Media or Communications. - Experience using Media Asset Management (MAM) and Digital Asset Management (DAM) systems and workflows. - Experience with media management platforms such as Interplay, DIVA, and Orangelogic. - Strong understanding of video/audio codecs, file formats, camera formats, and resolutions. - Experience with live records, routing, and transcodes using tools such as Grass Valley iControl, KVMs, DVS Venice, Florical, Telestream products, and both manual and automated ingest platforms. - Knowledge of digital delivery methods including SFTP, Signiant Manager, Signiant Media Shuttle, and Aspera Console. - Experience supporting on-prem and cloud-based storage environments, including such as AWS S3, Microsoft Azure, Azure Blob, Cloudian, Qumulo, Isilon, NAS, SAN, LTO, and archive systems. - Proficiency with Microsoft Office applications. - Exceptional attention to detail with strong organizational skills. - Proactive, self-motivated, and able to work independently. - Ability to prioritize workload and perform effectively in a fast-paced, high-pressure environment - Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation. Overtime may be required. Desired Characteristics: - Strong troubleshooting skills and a desire to learn and support new technologies. - Experience with creative and post-production tools including Avid Media Composer, Adobe Premiere, After Effects, Photoshop, Cinema 4D, Maya, 3ds Max, Interplay Access, and MediaCentral Cloud UX - Familiarity with support ticketing systems such as ServiceNow, Jira, or Zendesk - Strong communication skills with the ability to collaborate across departments, clients, and vendors - Experience with user and group management, including Active Directory administration - Team-oriented mindset with a commitment to maintaining a positive and collaborative culture - Works independently while maintaining team culture Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Connecticut
$60K - $70K / year
Amerita logo

Pharmacy Coordinator / Remote

Amerita

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.

Operations101 days ago
Full TimeRemoteTeam 1,001-5,000

Our Company Amerita Overview The Pharmacy Coordinator will be responsible for the collection of clinical supporting documents needed to care for our patients, including, but not limited to: laboratory results, signed written orders, assignment of benefits, and ongoing clinical documentation. The Pharmacy Coordinator answers incoming phone calls and directs calls to the appropriate person. This role is responsible for greeting all visitors, directing visitors to the appropriate person or location and assisting with miscellaneous clerical duties. Shift: Monday-Friday 8:30am-5:30pm (CST or MST) Responsibilities - Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues - Tracking all pharmacy documentation and entering into EMR system as necessary - Answers incoming calls - Takes messages and transfers callers to the designated party when applicable - Greets guests - Handles incoming mail - Other duties as assigned Qualifications - High School Diploma/GED - Associates or Bachelor’s degree preferred or equivalent experience. - 1+ years pharmacy or other healthcare-related experience preferred. - Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process. - Ability to multitask in a demanding environment. - Excellent organizational skills and mindfulness. Working Conditions Occasional weekend, evening or night work if needed to ensure shift coverage **To perform this role will require constant sitting, and typing on a keyboard with fingers, and occaasionally standing, and walking. The physical requirements will be the ability to push/pull and lift/carry 21-30 lbs** About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Additional Job Information Percentage of Travel: 0-25% Salary Range USD $20.00 - $24.00 / Hour

United States
$20 - $24 / hour
Job Closed
Full TimeHybridTeam 10,001+Since 1863H1B No Sponsor

Title: ACH Senior Operations Processor Location: Tempe, AZ, United States Hybrid Job Description: At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description We are seeking a detail-oriented and dependable Operations Support Specialist to join our ACH Research team. This cross-functional role supports corporate customers and provides essential production support across multiple operational systems. The ideal candidate will be responsible for handling proof of authorization requests and corporate returns, ensuring timely and accurate processing of disputed transactions and returned items for corporate accounts. Key Responsibilities: - Process proof of authorization requests and corporate return items related to ACH transactions. - Perform routine tasks such as data entry, transaction processing, archiving, research, and troubleshooting. - Interact with internal partners and external vendors or clients to resolve issues and ensure service excellence. - Research exceptions and escalate complex issues to management as needed. - Recommend and implement process improvements to enhance operational efficiency. - Maintain compliance with corporate timeframes and regulatory requirements. Basic Qualifications - High school diploma or equivalent - Four to five years or more of operations services related work experience Preferred Skills/Experience - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Ability to work well with external and internal customers - Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide - Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions - Ability to identify, analyze and resolve exceptions through data interpretation - Strong PC skills - Good verbal and written communication skills Location Expectations The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Arizona
$23 - $30 / hour

Senior Client Operations Specialist

Insight Enterprises, Inc.

14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally

Operations101 days ago

Role Description As a Senior Client Operations Specialist, you’ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with: - Quoting - Ordering - Account management - Mailbox and call management - Part requests - Report generation - Order fulfillment You’ll become our AEs go-to for pre-sales support functions, including: - Pre-qualification of accounts - Product pricing - Research - Configuration - Product information As a Senior Client Operations Specialist you will: - Connect with customers, partners, and internal stakeholders to solve problems in support of the organization’s sales requirements. - Prioritize and respond to incoming client calls and emails. - Follow-up on all open client returns in a timely manner. - Ensure orders are accurate, placed, fulfilled, and shipped. - Keep the sales teams informed of happenings within accounts. - Prepare, manage, and submit sales quotes accurately into the appropriate quote entry system. - Research technical information on product requests and ensure access to procurement. - Manage pricing and work with vendors on special pricing. - Ensure special bid pricing is applied and correct cost is captured on every order before order is released. - Ensure contract compliance, where necessary. - Assist in special projects for clients and our sales teams. Qualifications - Bachelor's degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience. - Ability to effectively present information and respond to questions from groups of managers, clients, and other teammates. - Strong communication (verbal and written), organization, problem solving, and time management skills. - Able to build relationships and quickly develop trust with clients, as well as internal personnel. - Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do.

United States
$40K - $45K / year
Job Closed