• Provide tactical direction and vision to the CVP family of veterinary hospitals. • Ensure each hospital provides a high level of customer service to our clients and pets. • Ensure all CVP medical and non-medical standards are upheld. • Develop and maintain strong business relationships with Practice Managers, Lead Doctors and Associate Doctors. • Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes. • Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges. • Work with Human Resources to select, recruit, develop and mentor teams. • Serves as escalation point for employee relation issues.

Join Caring Transitions of Apex and Cary! Caring Transitions of Apex and Cary helps people and families through life’s big changes—like moving, downsizing, or managing a loved one’s estate. We handle everything from organizing and packing to running estate sales and online auctions, making the whole process feel simpler, more manageable, and a lot less overwhelming. We’re growing and looking for a motivated, organized Office / Operations Coordinator to help support our expanding team. This is a part-time role with mostly remote work, offering flexibility and meaningful impact. Key Responsibilities - Collaborate with Estate Sale and Move Managers to build and manage team schedules - Handle inbound leads and online inquiries, routing them to the appropriate manager - Stay informed on local market trends to support service offerings and client qualification - Track and drive key operational performance metrics - Schedule and conduct in-home/on-site consultations - Maintain accurate client and contact records - Coordinate services for job sites (e.g., bulk trash, dumpsters, donations, appraisers, liquidators) - Assist with daily reports and monthly/year-end P&L statements - Conduct post-project follow-ups with clients - Develop and improve internal processes to increase efficiency and productivity - Support additional operational tasks as needed Qualifications & Skills - Minimum 2 years of experience in operations, sales, or team leadership - Associate’s degree or equivalent combination of education and experience - Strong computer proficiency, including social media platforms - Excellent verbal and written communication skills - High level of professionalism and ethical decision-making - Working knowledge of Microsoft Office - Strong organizational and prioritization abilities During the first month, you’ll get hands-on training by supporting packing and unpacking jobs and helping set up and run online auctions to learn our processes. This is a mostly remote role, but it does require a valid driver’s license and a willingness to travel locally to job sites and client homes as needed.

• Lead the negotiation of our contracts, focusing on high-risk provisions alignment. • Identify and quantify liability gaps and develop mitigation strategies. • Negotiate specific unforeseen condition and latent defect protocols. • Own change management by monitoring risk and scope growth. • Hold the authority to withhold notice to proceed or halt subcontractor mobilization if compliance hurdles are not met. • Lead the strategy for all major commercial claims. • Transition deals from sales to operations by creating project risk playbooks. • Conduct regular commercial health checks on all active projects. • Work with the project execution team to ensure a clean commercial interface.

• Oversee the day-to-day operational coordination of active projects. • Track project progress, timelines, deliverables, and operational requirements. • Coordinate closely with internal teams to ensure projects are running according to plan. • Act as the main point of coordination between project teams and the finance department. • Monitor project budgets, spending, invoicing, payment status, and cost-related updates. • Support budgeting, forecasting, financial tracking, and project reporting. • Ensure all project data, records, and documentation are accurate and up to date. • Identify operational or financial risks and escalate issues in a timely manner. • Follow up with stakeholders to ensure accountability and completion of action items. • Improve workflows, reporting structures, and coordination processes across projects. • Prepare regular project and financial status reports for management. • Maintain strong control over project organization, priorities, and cross-functional communication.