Cubic³

• Provide excellent technical support and customer service as part of our Level 2 support. • Coordinate with support and development teams to resolve application and system issues • Design and maintain expertise in flow of application process and systems related to company • Administer and resolve applications issues, provide updates and perform root cause analysis • Supervise all alerts related to application and system procedures and provide services pro-actively • Maintain good professional relationships with counterparts of engineering and customer support departments • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers • Perform root cause assessment and debug all issues on server domain, and availability of applications • Coordinate with test department to assist in releases and deployments to various environments and production outputs • Provide support and identify all issues and prepare appropriate documentation all issues and solutions. • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems. • Identify and provide resolutions ranging in complexity from medium to high.