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Application Support Engineer
Location
Brazil
Posted
53 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Engineer
Cubic³
• Provide excellent technical support and customer service as part of our Level 2 support. • Coordinate with support and development teams to resolve application and system issues • Design and maintain expertise in flow of application process and systems related to company • Administer and resolve applications issues, provide updates and perform root cause analysis • Supervise all alerts related to application and system procedures and provide services pro-actively • Maintain good professional relationships with counterparts of engineering and customer support departments • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers • Perform root cause assessment and debug all issues on server domain, and availability of applications • Coordinate with test department to assist in releases and deployments to various environments and production outputs • Provide support and identify all issues and prepare appropriate documentation all issues and solutions. • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems. • Identify and provide resolutions ranging in complexity from medium to high.
Job Requirements
- Knowledge of Microsoft IIS
- Knowledge of Database technologies Microsoft SQL Server
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Customer Focused with excellent written and verbal communication and reporting skills
- Demonstrable ability to learn technical information, processes and applications quickly
- Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
- Demonstrated ability to be flexible and take a proactive approach to problem solving
- Experience with cloud infrastructure (Azure)
- Experience using tools like Postman to create and save simple and complex HTTP/s requests.
- A degree level qualification in a technical discipline such as Computer Science or Software Engineering
- Basic knowledge of programming concepts, preferable C#
- Experience in building effective relationships with development teams and clients.
Benefits
- Flexible arrangement of up to eight work-from-home days per month after probation period
- Professional development
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