• Lead, mentor, and support a team of Endpoint Engineers to ensure high performance and professional growth • Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments • Implement and maintain standard processes, technical documentation, and best practices • Manage client escalations, ensuring timely and clear communication • Collaborate with cross-functional teams to align endpoint services with broader security and business objectives • Monitor operational metrics and drive continuous improvements in service quality and efficiency • Support major incident response efforts by coordinating engineering activities and providing technical oversight • Participate in an on-call rotation

• Lead on financial models, in collaboration with business and finance teams • Support end-to-end M&A transactions, including due diligence, valuation, development of business case, deal execution and legal documents • Manage interactions during transaction process with internal working group, external advisors, and seller / target • Develop and maintain potential acquisition target list • Support with drafting Investment Memos for Cengage Group executives and Board

• Claim Adjudication and Decision-Making: Render timely and accurate decisions on new and ongoing STD and AM claims • Proactively gather and analyze relevant clinical, vocational, employer, financial, medical, and other necessary information • Compare collected data against contract terms, limitations, conditions, and procedural documents to render claims decisions efficiently • Maintain the confidence to make claim decisions independently • Case Management and Compliance: Document the claims system comprehensively and accurately • Develop, update, and utilize a claims management plan to achieve the most appropriate outcomes • Ensure full compliance with regulatory requirements and operational standards • Meet or exceed all established claims team operational metrics • Customer and Partner Engagement: Maintain a superior level of genuine caring and empathetic customer service in all interactions • Act appropriately to earn the trust and confidence of claimants and employers, anticipating their needs • Collaborate effectively with internal partners, maintaining professionalism, integrity, and fostering high morale

• Develop comprehensive cross-functional integration plans for acquired businesses and lead post-deal planning. • Drive the back-end execution of M&A transactions to full integration including integration due diligence, strategy, planning and execution and partner closely with the M&A, business and functional leaders to create value from M&A. • Collaborate effectively with internal stakeholders, including executive leadership, legal, finance, HR operations, and other relevant teams, to ensure alignment and execution of integration activities. • Continue to improve the company's M&A integration approach in alignment with overall business objectives and the evolution of our operations. • Drive change management approach and build communications infrastructure to efficiently and consistently manage employee experience through integrations.