Description About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence. Location: Austin, Texas - Hybrid, in office What You'll be Doing - Consistently meet and maintain your relationship with NinjaOne channel partners and customers - Drive Net dollar Retention through cross-sell upsell activities - Manage communications and employ conflict resolution with customers - Track and coordinate activities for each account - Negotiate and closing contracts - Analyze marketing trends and predictions - Determine customer needs and propose appropriate solutions - Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services - Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive) - Gather information on the lead's budget, authority (i.e., ability to make purchase decisions) need for the Company's product/service, and the timeline (i.e., when the lead will be able to make a decision) - Work closely with CAMs and channel team to assist in larger team initiatives About You - 3-5 years' experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers - Thorough understanding of the reseller channel and what it takes to enable partner growth - Experience building and maintaining a strong network of partners - Strong written and verbal communication skills - Analytical, strategic mindset with proven problem-solving skills - Excellent customer service skills, with exceptional business and technical acumen - Ability to stay organized and thrive in a fast-paced, collaborative team environment About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges - Ensure customers are technically healthy and on the most recent version of our product - Identify criteria for assisting your customers by using Success Plays in the Success Platform - Promote ServiceNow customer success stories and processes - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Work with ServiceNow teams to improve product adoption and increased footprint - Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of experience providing customer professional services or related business support - Ability to provide independent comprehensive services - Experience resolving issues through analysis - Experience in working collaboratively - ServiceNow accreditations or certifications a plus FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: Ideally needing someone located in Southern CA, particularly Orange County, CA. In this role as Customer Success Manager III, you will be responsible for: - Manage assigned portfolio customers with significant independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results - Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance - Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts - Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks - Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities - Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges - Assist with product order queries and working with logistics team to resolve product order related issues - Ensure that customers fully understand our product, benefits, and features - Drive engagement and full adoption of our product and deployed hardware. Manage multiple tasks and higher levels of complexity - Observe themes/ Gather feedback from customers and relay it to the product development team to enhance our product based on customer nee - Monitor customer accounts and re-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers - Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform with 1:many communicati - Independently drive customer strategies for personalized engagement - Act as a mentor to internal teams as needed to set expectations around customer success management; Serve as a subject matter expert for customer success strategies and product support - Develop strong product and industry knowledge to support customer success strategies and provide product-related assistance; Contribute to thought-leadership initiatives and support organizational presence at key customer and industry events as opportunities Qualifications For this role as Customer Success Manager III, you should have: - 3-5 years experience in Customer Success required - Strong understanding of the K12 education competitive landscape - Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment - Excellent CS strategy acumen with good business development and negotiating skills - Strong interpersonal, written, presentation and oral communication skills - Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers Bonus Points - Experience within a SaaS education company Additional information Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential. Salary Range: $87,000-95,000. This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

Role Summary We are hiring a Customer Service Manager to own the performance, systems, and day-to-day execution of our customer support operation. This role manages a distributed team of approximately 15 agents across the Philippines and the United States. The manager is responsible for ensuring strong customer experience, operational efficiency, and alignment with company priorities. This is an operational leadership role. The right candidate is highly organized, comfortable managing remote teams, and capable of building workflows, automations, and AI-assisted processes that improve speed and quality of support. We are looking for someone ambitious, growth-oriented, and eager to take ownership of a critical customer-facing function.Key Responsibilities Team Leadership - Manage and develop a team of customer support agents across multiple time zones - Set clear expectations, KPIs, and performance standards for the team - Conduct regular performance reviews, coaching, and accountability management - Recruit, onboard, and train new support agents as the team grows Customer Support Operations - Oversee daily support activity across email, chat, and phone - Monitor ticket queues and workload distribution to maintain service levels - Escalate complex issues and coordinate with internal teams when necessary Workflow and Automation - Design and improve support workflows, macros, and internal processes - Implement automations that reduce manual work and improve response speed - Continuously refine ticket routing, tagging, and knowledge base systems AI and Support Technology - Implement and manage AI-powered customer support tools - Build and improve AI agents that can resolve customer tickets automatically Metrics and Performance Management Own and manage the core support KPIs: - First response time - Resolution time - CSAT (customer satisfaction score) - Number of ticket touches per issue Cross-Team Coordination - Work with operations, ecommerce, logistics, and product teams to resolve recurring issues - Provide structured feedback on product issues, shipping problems, and customer pain points - Ensure customer support insights inform business decisions Required Qualifications - Experience managing a remote customer support team - Experience using Gorgias or similar helpdesk platforms - Strong operational and organizational skills - Ability to build and improve workflows, automations, and support systems - Data-driven approach to performance management - Strong problem-solving ability and good judgment - Highly accountable with a strong ownership mindset Preferred Qualifications - Experience managing ecommerce customer support teams - Experience supporting Amazon or marketplace-based businesses - Experience implementing AI support tools or AI ticket agents - Experience optimizing helpdesk automations and macros - Familiarity with operational reporting and support analytics - Experience scaling customer support operations