Pyle USA

Role Summary We are hiring a Customer Service Manager to own the performance, systems, and day-to-day execution of our customer support operation. This role manages a distributed team of approximately 15 agents across the Philippines and the United States. The manager is responsible for ensuring strong customer experience, operational efficiency, and alignment with company priorities. This is an operational leadership role. The right candidate is highly organized, comfortable managing remote teams, and capable of building workflows, automations, and AI-assisted processes that improve speed and quality of support. We are looking for someone ambitious, growth-oriented, and eager to take ownership of a critical customer-facing function.Key Responsibilities Team Leadership - Manage and develop a team of customer support agents across multiple time zones - Set clear expectations, KPIs, and performance standards for the team - Conduct regular performance reviews, coaching, and accountability management - Recruit, onboard, and train new support agents as the team grows Customer Support Operations - Oversee daily support activity across email, chat, and phone - Monitor ticket queues and workload distribution to maintain service levels - Escalate complex issues and coordinate with internal teams when necessary Workflow and Automation - Design and improve support workflows, macros, and internal processes - Implement automations that reduce manual work and improve response speed - Continuously refine ticket routing, tagging, and knowledge base systems AI and Support Technology - Implement and manage AI-powered customer support tools - Build and improve AI agents that can resolve customer tickets automatically Metrics and Performance Management Own and manage the core support KPIs: - First response time - Resolution time - CSAT (customer satisfaction score) - Number of ticket touches per issue Cross-Team Coordination - Work with operations, ecommerce, logistics, and product teams to resolve recurring issues - Provide structured feedback on product issues, shipping problems, and customer pain points - Ensure customer support insights inform business decisions Required Qualifications - Experience managing a remote customer support team - Experience using Gorgias or similar helpdesk platforms - Strong operational and organizational skills - Ability to build and improve workflows, automations, and support systems - Data-driven approach to performance management - Strong problem-solving ability and good judgment - Highly accountable with a strong ownership mindset Preferred Qualifications - Experience managing ecommerce customer support teams - Experience supporting Amazon or marketplace-based businesses - Experience implementing AI support tools or AI ticket agents - Experience optimizing helpdesk automations and macros - Familiarity with operational reporting and support analytics - Experience scaling customer support operations

Company: Pyle USA | Location: Brooklyn, NY (Full-time)/ Remot Job Description: Own Pyle’s TikTok Shop and Social Commerce end-to-end. Get a large catalog listed fast, run TikTok Live, activate creators/paid talent, and drive Sales on a lean budget. Prove traction within 90 days. Key Responsibilities: - Stand up and manage TikTok Shop: storefront, listings, pricing, promos, bundles, compliance. - Plan and run TikTok Live selling (host yourself or manage hosts); build weekly show calendars. - Source, brief, and manage creators/influencers; negotiate deals; track performance/attribution. - Launch/optimize low-budget paid (e.g., Spark Ads/Promote); scale winners. - Coordinate with the broader sales team on inventory, samples, fulfillment, and launch timelines. - Report on KPIs (Sales, Profit, CPA/ROAS, CTR, live session metrics) and iterate quickly. Required Skills and Qualifications: - 1 year hands-on social commerce selling (TikTok Shop, IG Live, or similar). - Scrappy, go-getter, self-directed problem solver; can set up systems end-to-end with minimal resources. - Comfortable on-camera or directing talent; strong hooks, scripts, and offer building. - Basic creative/editing skills (UGC briefs, short-form video edits, captions) and data literacy. - Familiarity with TikTok Seller Center, Creator Marketplace, affiliate links, and live tools. Nice to Have: Category experience in Electronics/Home/Kitchen/Audio and Sound. What Success Looks Like (First 90 Days) - Storefront launched and healthy; priority SKUs listed and optimized. - Consistent live schedule (e.g., 3–5 sessions/week) and an active creator roster. - Measurable sales lift with agreed Sales and ROAS targets met; clear learn-and-scale playbook. To apply: Send your Portfolio (live clips or creator campaigns and TikTok Shop) and 3 quick ideas for a Pyle TikTok Live that could move units on a small budget.

Company: Pyle USA | Location: Brooklyn, NY (Full-time)/ Remot Job Description: Own Pyle’s TikTok Shop and Social Commerce end-to-end. Get a large catalog listed fast, run TikTok Live, activate creators/paid talent, and drive Sales on a lean budget. Prove traction within 90 days. Key Responsibilities: - Stand up and manage TikTok Shop: storefront, listings, pricing, promos, bundles, compliance. - Plan and run TikTok Live selling (host yourself or manage hosts); build weekly show calendars. - Source, brief, and manage creators/influencers; negotiate deals; track performance/attribution. - Launch/optimize low-budget paid (e.g., Spark Ads/Promote); scale winners. - Coordinate with the broader sales team on inventory, samples, fulfillment, and launch timelines. - Report on KPIs (Sales, Profit, CPA/ROAS, CTR, live session metrics) and iterate quickly. Required Skills and Qualifications: - 1 year hands-on social commerce selling (TikTok Shop, IG Live, or similar). - Scrappy, go-getter, self-directed problem solver; can set up systems end-to-end with minimal resources. - Comfortable on-camera or directing talent; strong hooks, scripts, and offer building. - Basic creative/editing skills (UGC briefs, short-form video edits, captions) and data literacy. - Familiarity with TikTok Seller Center, Creator Marketplace, affiliate links, and live tools. Nice to Have: Category experience in Electronics/Home/Kitchen/Audio and Sound. What Success Looks Like (First 90 Days) - Storefront launched and healthy; priority SKUs listed and optimized. - Consistent live schedule (e.g., 3–5 sessions/week) and an active creator roster. - Measurable sales lift with agreed Sales and ROAS targets met; clear learn-and-scale playbook. To apply: Send your resume/portfolio (live clips or creator campaigns and TikTok Shop) and 3 quick ideas for a Pyle TikTok Live that could move units on a small budget.

Overview: We are seeking a skilled Amazon Listing Image Designer to create high-converting product images that improve click-through rate and conversion on Amazon product detail pages. This role focuses on designing visually compelling listing image sets that clearly communicate product features, benefits, and differentiation within Amazon’s marketplace environment. Key Responsibilities: - Design Amazon listing image sets including main images, infographics, lifestyle images, and comparison charts. - Translate product features into clear visual selling points that increase shopper understanding and conversion. - Ensure images comply with Amazon image guidelines and best practices. - Create infographic-style visuals highlighting product specifications, benefits, and use cases. - Develop A+ Content graphics and enhanced brand content when needed. - Collaborate with product managers, marketing teams, and copywriters to align messaging. - Optimize image layouts for mobile-first viewing, ensuring readability and impact on smaller screens. - Maintain consistent brand visual identity across product listings. - Edit and enhance product photos, including background cleanup, color correction, and compositing. - Produce lifestyle mockups that demonstrate real-world product usage. Requirements: - Proven experience designing Amazon listing images or eCommerce product graphics. - Proficiency in Adobe Photoshop, Illustrator, or similar design tools. - Strong understanding of Amazon listing optimization and conversion-focused design. - Ability to create clean, persuasive infographic-style layouts. - Experience with photo retouching and product compositing. - Strong attention to detail and ability to follow brand guidelines. - Ability to manage multiple listings and meet deadlines. Preferred Qualifications: - Experience designing A+ Content or Brand Store graphics. - Familiarity with Amazon marketplace trends and competitor image strategies. - Experience working with 3D renders, lifestyle compositing, or AI-assisted design tools. Deliverables: - Amazon main images - Infographic feature images - Lifestyle images - Product comparison charts - Dimensions / specification graphics - A+ Content visuals Success Metrics: - Improved listing conversion rate (CVR) - Higher click-through rate (CTR) from search results - Reduced customer confusion through clearer visual communication

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Product Compliance Coordinator to support ecommerce product compliance across our catalog. The role focuses on collecting, reviewing, organizing, and maintaining required compliance documentation for consumer products sold primarily on Amazon and other marketplaces. This is an operational role responsible for making sure compliance documentation is complete, organized, and ready when needed. The role requires strong coordination with internal teams, suppliers, and external labs. Key Responsibilities - Collect and maintain compliance documentation for ecommerce products (primarily kitchen and electronics categories) - Request required documents from suppliers such as test reports, certificates, declarations, and safety documentation - Review documents for completeness and basic compliance requirements - Organize and maintain a structured compliance document repository - Track which products have complete compliance documentation and which require follow-up - Coordinate with sourcing, product, and operations teams to resolve missing or outdated documents - Communicate with testing labs and suppliers to obtain updated reports when required - Support Amazon and marketplace compliance requests when documentation is needed - Maintain tracking sheets and internal compliance status reports Qualifications - Strong organizational and coordination skills - Excellent written communication and follow-up ability - High attention to detail - Ability to manage multiple products and document requests at the same time - Comfortable working with spreadsheets and document tracking systems - Strong common sense and ability to identify missing or incomplete information Preferred Experience - Experience working with ecommerce marketplaces (Amazon experience preferred) - Exposure to product compliance documentation such as test reports, CPC, FCC, CE, or similar certifications - Experience coordinating with suppliers or factories - Experience managing documentation for consumer products

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role entails full ownership of the company's internal Google Sheets data system. This includes organizing, syncing, and auditing to ensure reliability and accuracy. Responsibility begins once it is pushed from the data warehouse into Google Sheets and extends through all synced and user-facing sheets. Upstream and Data warehouses processes are managed by the development team. The scope includes troubleshooting when data appears incorrect in Google Sheets and is responsible for end-to-end investigation to find the root cause. Key Responsibilities: - System Ownership & Integrity: - Take full ownership of the Google Sheets ecosystem, ensuring all sheets, syncs, and automations are functioning reliably. - Maintain the overall health and efficiency of the Sheets environment. - Maintain sheet organization, data formulas, queries/imports, permissions, and any scripts/automation that support syncing and usability. - Implement safeguards (checks, simple monitoring, backups/versioning where needed) to reduce breakages. - Data Quality & Validation: - Ensure data in Google Sheets is accurate, consistent, and timely. - Proactively monitor for anomalies, broken syncs, or discrepancies across all connected sheets. - Regularly verify that data in Google Sheets is complete, current, and consistent across the source sheet and downstream sales sheets. - Troubleshooting & Root Cause Analysis: - Serve as the first point of contact for any data accuracy issues within the Google Sheets system. - When a data discrepancy is identified, conduct a thorough investigation to determine the root cause. - If the error originates within Google Sheets (e.g., a broken formula, incorrect sync configuration, or structural issue), the specialist is responsible for fixing it directly. - If the error originates upstream in the data warehouse, the specialist is responsible for collaborating with the development team to get it resolved. - Respond to and resolve sync failures, broken references, access issues, performance/calc errors, and user-reported problems. - Feature Development & Enhancements: - Maintain and improve existing sheets and automation. - Implement new features and enhancements based on user requests and management approval. - Cross-Functional Collaboration: - Work closely with the development team to ensure data is syncing correctly and to resolve any upstream data issues. - Act as the primary liaison between the sales team (end-users) and the development team for all matters related to this data system. - Communicate system changes, scheduled maintenance, or known issues to all stakeholders. Company Description