Renaissance Learning North America

Role Description We are seeking a Full Stack Software Engineer with strong backend experience in .NET Core and frontend experience in React to build and maintain scalable services and APIs. The role focuses on backend service development, API implementation, testing, and collaboration with frontend teams, while using modern AI-assisted development tools to improve productivity and code quality. In this role as a Software Engineer I, you will: - Design, develop, and maintain backend services and RESTful APIs using .NET Core/.NET 5+. - Implement and consume APIs that support React-based frontend applications. - Write and maintain unit and integration tests for backend and frontend components. - Work with existing SQL Server and PostgreSQL databases by querying and consuming data. - Collaborate with cross-functional teams to translate requirements into technical solutions. - Participate in code reviews, agile ceremonies, and continuous improvement initiatives. - Use AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) to accelerate development and improve code quality. Qualifications - Bachelor’s degree in Computer Science or a related field, or equivalent practical experience. - 3+ years of experience developing backend applications using .NET Core or .NET 5+. - 2+ years of experience building frontend applications with React and modern JavaScript/TypeScript. - Experience building and consuming RESTful APIs. - Working knowledge of SQL Server or PostgreSQL. - Experience writing unit tests and familiarity with common testing frameworks. - Proficiency with Git and standard version control workflows. Requirements - Familiarity with AI-assisted development tools and modern developer productivity workflows. - Exposure to microservices or service-oriented architecture. - Experience with CI/CD pipelines and containerized development (Docker). - Cloud experience with AWS or similar platforms. - Familiarity with authentication and authorization concepts (OAuth, JWT, RBAC). - Experience with GraphQL, message queues, or event-driven systems is a plus. - Prior experience or domain knowledge in K–12 education, Student Information Systems, or EdTech is preferred. Benefits - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description The Account Manager I is responsible for managing and selling Renaissance Learning’s products and services, within assigned territory, and achievement of revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.  The Account Manager I has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team. You will operate are the primary account contact for customers, increasing customer loyalty and retention while driving business value and expansion. This position requires occasional travel within northern Texas for customer engagements, conferences, and other revenue-generating activities. In this role as Account Manager I, you will be responsible for: - Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals. - Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. - Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. - K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes. - Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace. - Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner Qualifications For this role as Account Manager I, you should have: - 3+ years with prior experience in sales - Proficient in collaboration tools (e.g., Outlook, Microsoft Teams, etc.) - Familiarity with CRMs and other sales technology (e.g., Salesforce, MS Dynamics) - Knowledge of education customers, their organizational structures, and leadership personas - Excellent written and verbal communication skills, including presentation skills Bonus Points: - Experience in education sales - Demonstrated capacity for resourcefulness and creative problem-solving Additional Information All your information will be kept confidential according to EEO guidelines. Salary Range: The base range for this position is $51,100 - $70,300 with a total target compensation (TTC) range of $102,000 - $140,000. This range is based on national market data and may vary by experience and location. #LI-Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description The Planning and Scheduling Coordinator (Temp) supports the Customer Implementation team by monitoring the scheduling inbox, assisting Planning and Scheduling Coordinators, and helping manage professional learning scheduling needs. This role relies heavily on Outlook email and calendar management and works closely with internal teams to ensure accurate tracking, reporting, and timely scheduling. In this role as a Planning & Scheduling Coordinator, you will be responsible for: - Monitoring and managing the scheduling inbox using Outlook - Coordinating and tracking schedules using Outlook calendars - Support Planning & Scheduling Coordinators with scheduling requests and logistics - Assist with professional learning utilization tracking and reporting for Customer Implementation leadership - Utilize Salesforce and other internal systems to maintain accurate data - Maintain accurate records and complete required documentation - Communicate clearly and effectively with internal teams and external stakeholders Qualifications For this role as a Planning & Scheduling Coordinator, you should have: - Working knowledge of Salesforce - Strong proficiency in Microsoft Outlook (email, calendar management, and scheduling) - Knowledge of Microsoft Excel - Ability to work in a fast-paced, solution-oriented environment - Strong organizational skills to manage multiple tasks and priorities - Clear written and verbal communication skills - A proactive mindset and willingness to learn Working Hours: - 20 hours per week - Work hours are flexible to meet the needs of the business (ideally 8am-5pm CST) Additional Information All your information will be kept confidential according to EEO guidelines. Salary Range: $25.00 hourly Benefits: None included Assignment Date: June 15th 2026 - October 31st, 2026 #LI-Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: Ideally someone who resides in or around Chicago, IL as this role will assist in coverage for Chicago Public Schools (CPS) In this role as Customer Success Manager II, you will be responsible for: - Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives - Ensure that customers are continuously delighted throughout their journey with Renaissance - Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight - Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories - Facilitate or manage support/ product/ experience related customer challenges - Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals - Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges - Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements - Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn - Monitor new customers through the onboarding process, ensuring a smooth transition - Deploy many communication strategies to engage customers and engage - Lead customer strategies for personalized engagement operating with greater independence - Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support Qualifications For this role as Customer Success Manager II, you should have: - 2-3 years experience in Customer Success required - Strong understanding of the K12 education competitive landscape - Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment - Excellent CS strategy acumen with good business development and negotiating skills - Strong interpersonal, written, presentation and oral communication skills - Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers Bonus Points - Experience within a SaaS education company Additional information Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential. Salary Range: $56,100 - $77,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: Ideally needing someone located in Southern CA, particularly Orange County, CA. In this role as Customer Success Manager III, you will be responsible for: - Manage assigned portfolio customers with significant independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results - Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance - Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts - Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks - Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities - Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges - Assist with product order queries and working with logistics team to resolve product order related issues - Ensure that customers fully understand our product, benefits, and features - Drive engagement and full adoption of our product and deployed hardware. Manage multiple tasks and higher levels of complexity - Observe themes/ Gather feedback from customers and relay it to the product development team to enhance our product based on customer nee - Monitor customer accounts and re-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers - Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform with 1:many communicati - Independently drive customer strategies for personalized engagement - Act as a mentor to internal teams as needed to set expectations around customer success management; Serve as a subject matter expert for customer success strategies and product support - Develop strong product and industry knowledge to support customer success strategies and provide product-related assistance; Contribute to thought-leadership initiatives and support organizational presence at key customer and industry events as opportunities Qualifications For this role as Customer Success Manager III, you should have: - 3-5 years experience in Customer Success required - Strong understanding of the K12 education competitive landscape - Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment - Excellent CS strategy acumen with good business development and negotiating skills - Strong interpersonal, written, presentation and oral communication skills - Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers Bonus Points - Experience within a SaaS education company Additional information Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential. Salary Range: $87,000-95,000. This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description The Account Manager I is responsible for managing and selling Renaissance Learning’s products and services, within assigned territory, and achievement of revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.  The Account Manager I has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team. You will operate are the primary account contact for customers, increasing customer loyalty and retention while driving business value and expansion. This position requires occasional travel within North Dakota, South Dakota, & Nebraska for customer engagements, conferences, and other revenue-generating activities. In this role as Account Manager I, you will be responsible for: - Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals. - Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. - Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. - K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes. - Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace. - Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner Qualifications For this role as Account Manager I, you should have: - 3+ years with prior experience in sales - Proficient in collaboration tools (e.g., Outlook, Microsoft Teams, etc.) - Familiarity with CRMs and other sales technology (e.g., Salesforce, MS Dynamics) - Knowledge of education customers, their organizational structures, and leadership personas - Excellent written and verbal communication skills, including presentation skills Bonus Points: - Experience in education sales - Demonstrated capacity for resourcefulness and creative problem-solving Additional Information All your information will be kept confidential according to EEO guidelines. Salary Range: The base range for this position is $51,100 - $70,300 with a total target compensation (TTC) range of $102,000 - $140,000. This range is based on national market data and may vary by experience and location. #LI-Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: California In this role as CSM Scaled, you will be responsible for: - Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation - Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions - Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk - Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes - Partner closely with Sales to identify and support expansion opportunities across accounts - Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale - Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience Qualifications For this role as Scaled CSM, you should have: - 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales - Experience managing a high-volume or scaled book of business preferred - Strong analytical and organizational skills with the ability to manage multiple priorities efficiently - Excellent communication and relationship-building skills across a variety of stakeholders - Demonstrated ability to use data and insights to drive customer outcomes and retention Who You Are - Customer-focused with a strong sense of ownership and accountability - Data-driven and solutions-oriented, with strong problem-solving skills - Effective communicator, comfortable engaging with both internal teams and external partners - Adaptable and able to thrive in a fast-paced, evolving environment - Collaborative team player with a continuous improvement mindset Additional information All your information will be kept confidential according to EEO guidelines. Salary Range: $68,000 - $75,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: New York In this role as Customer Success Manager II, you will be responsible for: - Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives - Ensure that customers are continuously delighted throughout their journey with Renaissance - Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight - Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories - Facilitate or manage support/ product/ experience related customer challenges - Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals - Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges - Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements - Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn - Monitor new customers through the onboarding process, ensuring a smooth transition - Deploy many communication strategies to engage customers and engage - Lead customer strategies for personalized engagement operating with greater independence - Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support Qualifications For this role as Customer Success Manager II, you should have: - 2-3 years experience in Customer Success required - Strong understanding of the K12 education competitive landscape - Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment - Excellent CS strategy acumen with good business development and negotiating skills - Strong interpersonal, written, presentation and oral communication skills - Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers Bonus Points - Experience within a SaaS education company Additional information Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential. Salary Range: $56,100 - $77,200. This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description The Account Manager I is responsible for managing and selling Renaissance Learning’s products and services, within assigned territory, and achievement of revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.  The Account Manager I has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team. You will operate are the primary account contact for customers, increasing customer loyalty and retention while driving business value and expansion. This position requires occasional travel within Washington and Oregon for customer engagements, conferences, and other revenue-generating activities. In this role as Account Manager I, you will be responsible for: - Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals. - Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. - Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. - K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes. - Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace. - Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner Qualifications For this role as Account Manager I, you should have: - 3+ years with prior experience in sales - Proficient in collaboration tools (e.g., Outlook, Microsoft Teams, etc.) - Familiarity with CRMs and other sales technology (e.g., Salesforce, MS Dynamics) - Knowledge of education customers, their organizational structures, and leadership personas - Excellent written and verbal communication skills, including presentation skills Bonus Points: - Experience in education sales - Demonstrated capacity for resourcefulness and creative problem-solving Additional Information All your information will be kept confidential according to EEO guidelines. Salary Range: The base range for this position is $51,100 - $70,300 with a total target compensation (TTC) range of $102,000 - $140,000. This range is based on national market data and may vary by experience and location. #LI - Remote Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We are seeking a highly professional Support Agent I to join our Customer Support team. Your primary responsibility will be to enhance the customer experience by ensuring optimal use of our products. When challenges arise, you will deliver solutions that not only resolve issues but also exceed customer expectations. You recognize that a company's reputation is built on its customer interactions, and you are committed to being at the forefront of this mission. In this role as Support Agent II, you will be responsible for: - Manage customer support interactions with professionalism, empathy and care. - Respond to basic customer queries (both internal and external) within timelines through various modes (e.g. calls, chat, email); escalate as appropriate to ensure timely resolution. - Resolve routine issues, assist in product walk-throughs, and provide solutions or customer information as requested. - Conduct comprehensive research to address customer inquiries. - Develop a thorough understanding of the systems, products and how they interconnect. - Troubleshoot customer issues on supported operating systems and browsers. - Assist with department projects; Adhere to case management guidelines. - Exhibit excellent listening skills, fully understanding customer issues before proposing solutions. - Maintain expected levels of metric goals and quality assurance standards. - Analyze customer needs and refer to relevant departments as needed. Qualifications For this role as [ENTER TEXT], you should have: - High school diploma/ GED with some experience working in customer support. Or, equivalent combination of education and experience. - Exceptional customer service skills, with preferred experience in phone and email support. - Strong written and verbal communication skills, capable of translating complex information for external audiences. - A commitment to learning about our systems, products and their integrations. - Reliability, customer service orientation, and a focus on quality. - The ability to identify customer needs and implement efficient solutions. - The ability to cultivate a positive attitude and contribute to a supportive culture. Bonus Points: - Knowledge of Microsoft Suite products. - Knowledge of Salesforce. - Knowledge of JIRA ticketing system. - Previous experience supporting customers in a SaaS environment. - Previous experience with Renaissance products. - Previous experience with data analytics tools (SQL, Power BI) Additional Information All your information will be kept confidential according to EEO guidelines. Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com