JOB DESCRIPTION: Develop and Execute Joint Business Plans (JBPs) with accounts in line with company priorities & joint goals. Plan annual/ monthly sales number and review with account regular basis. Prepare eCommerce business analytics for account for actionable insights. Negotiates Promotions/Activations with accounts. Approval from CMM/ Trade. Coordinates with Internal Team (Marketing, CMM, Supply Chain, Ethical team etc.) for ensuring on time for promotions, stocks, events, driving offtakes, etc. Firm up the Monthly forecasts and number with Internal Customer Marketing & Supply Chain. Align the forecast basis the accounts growth plans/forecast- in terms of category and geographical spread. Monitor the digital shelf KPIs like Availability % at different geo and SKU cuts; fill rates; SKU assortment Tracks POS data for accounts location wise (Micro marketing opportunities) and scans for opportunities and gets the same across to Customer Marketing for promo planning Tracks & provides commentary (both internally & to the customer) on special events like new item launch. Promotional evaluation, customer point of sale information analysis and tracking of key initiatives in the ACCOUNT. Leverage his understanding of the retailers / customers and their ways of working would be critical to drive Customer/Shopper Delight Use the POS data mining tools; look for opportunities for our categories/brand at a city level, and share the same with customer marketing teams so that appropriate plans can be made Understand the interplay between the various investment and profit drivers and manage them Work in tandem with Brand and Customer Marketing to build plans for categories (wherever there is market share issues) and execute them Innovate in the areas of Banner display, search word optimization, penetration drive, upgrade & retention interventions MINIMUM WORK EXPERIENCE Experience Experience Details - Minimum 5+ years of relevant experience. - Experience with an eCommerce team at an FMCG company with sufficient knowledge and understanding about Sales systems and processes - Min 5 years of work experience with atleast 3 years in a Ecom Sales role; overall exposure in other functions like Supply chain , performance marketing is ok – but SALES role is mandatory. - Industry :Any preferred- FMCG , F&B , Consumer durable - Ability to design ways of working for the account, by sharing the same with the backend MT Customer Marketing Team & Supply Chain - Should have ability to plan account specific plans and execute them - Should have qualities like team coordination, analytical ability and networking skills The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: ANI International Nutrition LOCATION: India : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

• Oversee the day-to-day technical operations of our ecommerce platforms. • Maintain the accuracy and usability of our online store through item setup, maintenance, and product information management. • Ensure the integrity of product images, descriptions, and pricing. • Troubleshoot technical issues related to orders, website experience, and UX/UI features. • Manage and update product data, including inventory levels, pricing, and product attributes. • Collaborate with cross-functional teams to ensure accurate and timely product launches and updates. • Provide support to customer service and other internal teams regarding online orders, website functionality, and app usage. • Assist in the development and implementation of new website features and enhancements. • Assist in monitoring website performance metrics (e.g., traffic, conversion rates, page load times) and identify areas for improvement. • Conduct regular website audits to ensure optimal functionality and user experience. • Keep up to date with the latest ecommerce trends, technologies, and best practices to influence the enhancement roadmap.

• Drive demand within a given practice area for CDW Digital Experience, ITAD, DaaS, and Device Lifecycle solutions. • Develop and execute strategies to expand and maintain the customer base. • Quarterback opportunities and coordinate between different business units to provide the most robust and comprehensive solution to the customers. • Lead opportunity management, pursuit strategy, and closure for complex deals. • Build strong relationships with the partner community to identify opportunities for CDW and those partners. • Collaborate with cross-functional teams to deliver solutions. • Provide onboarding support and mentorship entry level Solutions Executives. • Understand industry landscapes and follow trends that impact our clients’ business risk, strategic decision-making, and budget planning and expenditure.

• effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner • listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings • anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests • adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management • meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time • effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer’s experience • uses proper communication procedures, guidelines, and policies • looks for and contributes ideas to improve the team and customer experience • seeks to understand the impact of their work on the business while contributing to team goals