• Oversee the day-to-day technical operations of our ecommerce platforms. • Maintain the accuracy and usability of our online store through item setup, maintenance, and product information management. • Ensure the integrity of product images, descriptions, and pricing. • Troubleshoot technical issues related to orders, website experience, and UX/UI features. • Manage and update product data, including inventory levels, pricing, and product attributes. • Collaborate with cross-functional teams to ensure accurate and timely product launches and updates. • Provide support to customer service and other internal teams regarding online orders, website functionality, and app usage. • Assist in the development and implementation of new website features and enhancements. • Assist in monitoring website performance metrics (e.g., traffic, conversion rates, page load times) and identify areas for improvement. • Conduct regular website audits to ensure optimal functionality and user experience. • Keep up to date with the latest ecommerce trends, technologies, and best practices to influence the enhancement roadmap.

• Drive demand within a given practice area for CDW Digital Experience, ITAD, DaaS, and Device Lifecycle solutions. • Develop and execute strategies to expand and maintain the customer base. • Quarterback opportunities and coordinate between different business units to provide the most robust and comprehensive solution to the customers. • Lead opportunity management, pursuit strategy, and closure for complex deals. • Build strong relationships with the partner community to identify opportunities for CDW and those partners. • Collaborate with cross-functional teams to deliver solutions. • Provide onboarding support and mentorship entry level Solutions Executives. • Understand industry landscapes and follow trends that impact our clients’ business risk, strategic decision-making, and budget planning and expenditure.

• effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner • listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings • anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests • adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management • meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time • effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer’s experience • uses proper communication procedures, guidelines, and policies • looks for and contributes ideas to improve the team and customer experience • seeks to understand the impact of their work on the business while contributing to team goals

• Configure and maintain Shopify application infrastructure, not limited to Marketing apps (coupons, channels, upsells), CX apps (help desk, customer data, tagging), Shipping (rates, availability rules), and Shopify automations (Fraud Prevention, Flow). • Work with other departments to collect and assess if data needs are being met, or if new solutions and opportunities would better serve those departments. • Collect and communicate requirement scoping to be prioritized with the data team and other departments. • eCommerce data and merchandising QA testing at major launches and catalogue changes (i.e. sale pricing, new product configurations, order flows, etc.) • Support product data feeds and catalogues, performing regular checks for feed accuracy and relevance. • Execute (build or coordinate) regular AB testing for marketing performance - i.e. post-purchase funnels, shipping range testing, GWP incentives, etc. • Own universal data accuracy by regularly reviewing for changes in data structure that could impact downstream reporting. • Create new and maintain existing marketing and interdepartmental dashboards from documenting required sources & KPIs, brief approvals, and producing the draft dashboards for testing. • Service data requests - when a specific set of customer, order, margin, performance, or product data is needed, perform ELT tasks (extract, load, transform) the relevant data for decision-making and action.