• effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner • listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings • anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests • adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management • meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time • effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer’s experience • uses proper communication procedures, guidelines, and policies • looks for and contributes ideas to improve the team and customer experience • seeks to understand the impact of their work on the business while contributing to team goals

• Configure and maintain Shopify application infrastructure, not limited to Marketing apps (coupons, channels, upsells), CX apps (help desk, customer data, tagging), Shipping (rates, availability rules), and Shopify automations (Fraud Prevention, Flow). • Work with other departments to collect and assess if data needs are being met, or if new solutions and opportunities would better serve those departments. • Collect and communicate requirement scoping to be prioritized with the data team and other departments. • eCommerce data and merchandising QA testing at major launches and catalogue changes (i.e. sale pricing, new product configurations, order flows, etc.) • Support product data feeds and catalogues, performing regular checks for feed accuracy and relevance. • Execute (build or coordinate) regular AB testing for marketing performance - i.e. post-purchase funnels, shipping range testing, GWP incentives, etc. • Own universal data accuracy by regularly reviewing for changes in data structure that could impact downstream reporting. • Create new and maintain existing marketing and interdepartmental dashboards from documenting required sources & KPIs, brief approvals, and producing the draft dashboards for testing. • Service data requests - when a specific set of customer, order, margin, performance, or product data is needed, perform ELT tasks (extract, load, transform) the relevant data for decision-making and action.

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. The Account Executive, eCommerce role is a critical hunter-focused sales position responsible for driving new programmatic advertising revenue directly from in-house marketing teams and brands within specific vertical markets. Reporting to a Sales Director within the EComm team, you will be instrumental in accelerating customer acquisition and expanding our footprint within the brand-direct segment. StackAdapt is a remote-first company. We will be prioritizing candidates located on the East & West Coasts for this role, with potential for occasional travel to meet with clients. What you'll be doing: - Identifying, pitching, and closing new platform sales deals with in-house marketing teams and brands, primarily focusing on new logo acquisition within assigned verticals (e.g., eCommerce). - Developing and executing an outbound sales strategy to engage experienced industry sales professionals within target accounts. - Building a robust pipeline focused on brand-direct prospects, leveraging various CRM tools and ensuring strong coverage ratios and activity benchmarks. - Collaborating closely with management, product, and solutions teams to articulate client needs, co-create industry-leading vertical offerings, and get products specified and built that meet brand-direct requirements. - Translating field insights into product strategy and innovation, serving as a customer advocate within the company. - Creating compelling, value-based pitch decks and associated research to effectively close new business with executive-level prospects. - Maintaining a deep understanding of market trends, competitive threats, and the evolving needs of brand-direct clients in digital media. - Working closely with dedicated StackAdapt Account Managers post-onboarding to ensure a warm hand-off and continued client success and potential expansion opportunities. What you'll bring to the table: - Track record of hitting, and exceeding, quotas in a hunter-focused sales experience within digital advertising, with a strong preference for programmatic advertising experience. - Comfort in selling directly to brands/in-house marketing teams through consultative, solution-based selling and strong analytical skills. - A self-starter mentality with the ability to thrive in a fast-paced, evolving environment focused on building new product offerings in the market. - Experience in developing and implementing go-to-market plans, including defining Ideal Customer Profiles (ICPs) and segmentation frameworks. - Ability to grasp and communicate complex technical concepts and platform-based knowledge to diverse audiences, including marketing executives. - Proficiency in utilizing CRM tools (Salesforce) to manage pipelines, forecast sales, and drive operational rigor. - Experience building strong client relationships and driving consistent top-line revenue growth through new logo acquisition. - Willingness to travel occasionally to meet with clients within their region as needed. StackAdapter's Enjoy: - Highly competitive salary - Retirement/ 401K/ Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: G2 Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. #LI-REMOTE

ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.  Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.   POSITION OVERVIEW The Customer Care team is here to provide excellent support for customers who are on their wellness journeys and to help people live their best lives. The Kate Farms eCommerce Support Specialist has a unique mix of excellent interpersonal skills, English and Spanish written & verbal communication skills, technical aptitude, are empathetic and have a genuine desire to help customers. Ecommerce Support Specalists help Kate Farms customers with eCommerce related questions and product information. They quickly identify issues and determine the best route to resolution.   *This person must work East Coast hours WHAT YOU WILL DO  - Effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner. - Listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings. - Anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests. - Adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management. - Meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time. - Effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer’s experience. - Uses proper communication procedures, guidelines, and policies. - Looks for and contributes ideas to improve the team and customer experience. - Seeks to understand the impact of their work on the business while contributing to team goals.    WE ARE LOOKING FOR SOMEONE WHO -  Has direct experience with customers in a service-related role. - Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or possess equivalent experience. - Must be verbally fluent in English and Spanish, as well as possess excellent grammar skills in both languages. - Must work during core business hours of 8am to 5pm (Pacific Standard Time), including the flexibility to work varied shifts and holidays as needed. - Demonstrates flexibility with scheduling and adapts to changing business needs, staying focused during peak volume while handling tasks simultaneously. - Have a quiet and private place in your home where you can work without background noise. - High speed internet connection (>25mbps). A hardwired connection to your home router is recommended. - A collaborative team player who brings positive and productive energy to the workplace. - Organized self-motivator able to manage personal workload, coordinate effectively with the team, and thoroughly complete assigned tasks to ensure every loop is closed. - Proactively works to minimize mistakes and pays close attention to detail. - Quick learner, able to absorb and convey complex product details in a meaningful way to a variety of audiences. - Possesses excellent judgment, organizational, analytical, and problem-solving skills. - Proficient with technology and software platforms. Salesforce is a plus. - Strong commitment to company mission and values. - Ability to work independently and collaboratively in a fast-paced, dynamic environment. - Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Effectively handle lifting of various objects weighing up to 12 pounds. - While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. - Possess the ability to sit at a computer for extended periods of time.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the corporate office. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.  All job offers are contingent upon successful completion of background verification. $24.00 / hour  - $26.00 / hour USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.  Employees will also receive a generous  PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure),  two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year.  Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.    NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.