Federated Service Solutions logo
Federated Service Solutions

End-to-end technology, equipment, and infrastructure solutions

Help Desk Agent

IT SupportIT SupportFull TimeRemoteMid LevelTeam 51-200Since 2004H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

63 days ago

Salary

$17 - $19 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Help Desk Agent

Federated Service Solutions

• Technician Check-in & Check-out • Answering Calls and escalating where necessary • Deliverable Review • Database Updates • Live Check-out Technician and Customer Support • Manual Creation • Network Design • Heat Map Certifications • Advanced Configuration Support for vehicle telematics systems and automotive-based installations • Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

Job Requirements

  • High School Diploma
  • BA in Computer Science preferred but not necessary.
  • Certifications preferred (A+, Network +, BICSI.)
  • 2+ years of help desk experience preferred or previous field technician experience—especially in automotive or vehicle installation environments
  • Experience with vehicle telematics systems (GPS units, modems, cameras, sensors, etc.)
  • Basic understanding of vehicle wiring, 12V systems, harnessing, and automotive connectivity preferred
  • Basic understanding of networking
  • Basic knowledge of computers and cabling
  • Self-starter who loves to learn new things
  • Well-spoken and friendly
  • Strong attention to detail
  • Availability for night or weekend work when needed, as shifts may vary

Benefits

  • Paid Time Off
  • Remote Position
  • Focus on Culture and Employee Engagement: Emphasizing work-life balance.
  • Competitive Compensation
  • Medical/Dental/Vision Plans: Starting the first of the month following hire date.
  • 401(k) + Company Match
  • Profit Sharing
  • Flexible Schedule
  • Flexible Spending Account
  • Life and Disability Insurance
  • Employee Discounts, Employee Referral Bonuses

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IT Support63 days ago
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AEP Enterprise Architect

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Humana logo

Associate Director, IT Infrastructure Operations – Process Improvement

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Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off

IT Support63 days ago

• Monitor and measure relevant performance metrics to assess the performance of IT resources and infrastructure systems. • Optimize performance through process improvement activities. • Lead the design, reliability, scalability, and operational excellence of Humana’s infrastructure. • Ensure high availability, optimal performance, security, and compliance for mission-critical operating systems. • Collaborate closely with Application Developers, DBAs, SRE, and Systems Engineering teams to establish and maintain standardized, resilient, and automated solutions across a range of technologies. • Spearhead the application of AI and Agentic AI to infrastructure operations — driving predictive insights, automated remediation, intelligent observability, and operational copilots that reduce manual overhead while maintaining strict healthcare compliance (HIPAA, PHI). • Provide governance and oversight, ensuring that the Managed Service Provider consistently meets or exceeds established key performance indicators (KPIs).

Illinois
$129.3K - $177.8K / year
Job Closed