Federated Service Solutions

• Technician Check-in & Check-out • Answering Calls and escalating where necessary • Deliverable Review • Database Updates • Live Check-out Technician and Customer Support • Manual Creation • Network Design • Heat Map Certifications • Advanced Configuration Support for vehicle telematics systems and automotive-based installations • Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

Role Description The Regional Field Manager (RFM) oversees technician training, field operations, and quality assurance to ensure consistent, high-quality project execution and customer satisfaction. As the primary on-site leader, the RFM drives process compliance, safety, and smooth project startups while mentoring technicians and resolving field challenges. This role is ideal for a former Lead Technician to take the next step into leadership, guiding field teams and ensuring operational excellence across multiple job sites. Key Responsibilities - Technician Development: Train and mentor technicians in field standards, installation practices, and safety protocols. - Project Planning & Kickoff: Lead project planning and attend customer-facing kickoff meetings to ensure alignment and readiness. - Field Oversight: Verify documentation, enforce process standards, and oversee complex installations and pilot projects. - Quality Assurance: Conduct audits and inspections to maintain high standards across all deliverables. - Safety Compliance: Perform vehicle and tool inspections, lead toolbox talks, and ensure adherence to safety policies. - Process Improvement: Identify and implement field process enhancements to improve efficiency and reduce risk. - Customer Service & Escalation: Act as the first point of escalation on-site, resolving issues and maintaining strong client relationships. - Team Communication: Hold regular technician meetings and status updates to ensure alignment and accountability. Core Responsibilities - Field documentation verification - Technician growth and training - Enforcing Technician process and industry standards - Ensure a smooth start with new projects and customers - Quality Assurance for assigned projects Qualifications - 2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred). - 2-5 years hands-on Technician (telematics preferred). - Wiring, low voltage, telematic experience (Preferred). - Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals. - Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement. - Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike. - PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected. - Willingness to travel regionally for site visits, training, and project oversight. - Proficiency with project management tools, documentation platforms, and Microsoft Office Suite. Benefits - Competitive Compensation - Remote or Hybrid Positions - Focus on Culture and Employee Engagement: Emphasizing work-life balance. - Paid Time Off - Medical/Dental/Vision Plans: Starting the first of the month following hire date. - 401(k) + Company Match - Profit Sharing - Flexible Schedule - Life and Disability Insurance - Employee Discounts, Employee Referral Bonuses