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As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. Collaboration: We appreciate what every person at Somatus brings to the table. Empowerment: We make sure every voice gets heard and all ideas are considered. Innovation: We relentlessly look for ways to improve upon the status quo. Tenacity: We see challenges as opportunities for growth and improvement.
Engagement Specialist I
Location
United States
Posted
52 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Engagement Specialist I
Somatus, Inc.
Role Description The Engagement Specialist I will serve an integral role in patient engagement. The Engagement Specialist I will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement members. This role is a fully remote position. - Outreach to members to introduce the Somatus program and encourage enrollment. - Complete the scheduling of their initial visit with the care team during the enrollment process. - Manage a daily queue of members to be outreached; performance will be measured by number of calls completed and members enrolled in the program. - Quality documentation of interaction with members will be expected; quality will be measured by correctly following the process and the level of detail in the notes. - Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy. - Consistently presents a professional, empathetic, and energetic approach during all interactions with members. - Effectively assess situations and determine the most appropriate path to address the member’s needs. Qualifications - High school diploma or GED required; Associates degree or higher from an accredited college preferred. - Experience working in a high call volume setting strongly preferred. - Experience in healthcare setting strongly preferred. - Familiarity with medical terminology and HIPAA laws strongly preferred. - Must be organized, detail-oriented, and able to handle multiple tasks simultaneously. - Ability to verbally articulate and communicate with manager, team members, and customers. - Perform other duties and responsibilities as required, assigned, or requested. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Subsidized, personal healthcare coverage (medical, dental, vision). - Accrual of 3 weeks’ Vacation (PTO). - Professional Development, CEU, and Tuition Reimbursement. - Curated Wellness Benefits supporting teammates' physical and mental well-being. - Community engagement opportunities. - And more!
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