Somatus, Inc.

Role Description The Salesforce Administrator will manage, optimize, and scale our Salesforce environment to support Sales, Marketing, and Customer Success. This role focuses heavily on report and dashboard creation, data hygiene, and user support, ensuring Salesforce is accurate, reliable, and aligned with measured business goals, including but not limited to: - Pipeline growth - Retention rate - Success rate - Time-to-close The ideal candidate combines technical expertise with company values, strong business acumen, and attention to detail. Qualifications - Bachelor's degree from an accredited university - 2–5 years of experience as a Salesforce Administrator or similar role - Proficiency with Salesforce Sales Cloud fundamentals - Strong skills in report building, dashboard creation, and data management - Experience with data tools (Data Loader, Data Import Wizard, deduplication tools) - Excellent communication, problem-solving, and stakeholder management skills Requirements - Maintain and configure Salesforce objects, fields, page layouts, record types, validation rules, and workflows - Manage user accounts, roles, profiles, permissions, and security settings - Support integrations with third-party tools (e.g., marketing automation, CPQ, support platforms) - Align marketing metrics/targets to pipeline and new revenue growth - Integrate Salesforce with Marketo and LinkedIn for marketing and sales campaigns - Integrate Salesforce with contract and workflow management solutions (Cobblestone, ContractWorks, Zip, etc.) - Build, maintain, and enhance reports and dashboards for Sales, Growth, Marketing, and Leadership teams - Partner with stakeholders to translate business questions into actionable data deliverables - Monitor data trends and surface insights to drive forecasting, pipeline management, and business decisions - Implement and enforce data standards, audits, and best practices to ensure data accuracy and completeness - Run regular data cleansing activities, including deduplication, enrichment, and validation - Troubleshoot data inconsistencies and lead remediation efforts across teams - Map, document, and improve CRM-related business processes - Recommend enhancements to workflows, automation, and system configuration to increase efficiency - Support new feature rollouts and Salesforce releases - Provide day-to-day support to Salesforce users, including troubleshooting issues and resolving system errors - Develop training materials and conduct user training sessions - Serve as the subject matter expert for CRM best practices - Maintain system documentation, process standards, and configuration logs - Ensure compliance with data governance, security, and privacy requirements Benefits - Subsidized, personal healthcare coverage (medical, dental, vision) - Flexible Paid Time Off (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates' physical and mental well-being - Community engagement opportunities - And more!

Role Description The Sr. Analyst, Actuary role will require the ability to evaluate complex risks and assess the potential financial consequences of those risks in the healthcare space. Utilize mathematics, statistics, and financial theory to assess the risk that may occur and help the business and clients develop business plans that minimize the cost of that risk. Advise the business on contract pricing in a value-based, risk-bearing environment. Contribute to and/or lead a wide variety of complex projects involving the contracting, reserving, pricing, and financial modeling of a full array of value-based care programs for providers and payors. How You'll Make an Impact: Essential Functions: - Analyze statistical data around medical trends - Complex modelling of statistics to determine potential risks - Assist with pricing risk contracts with payors and providers - Prepare presentations and detailed reports and present to clients - Lead development and/or maintain multiple internal statistical models to support key business goals / initiatives; pricing models, financial projections, contract modeling, and ad hoc support projects Skills Required: - Strong quantitative and financial modeling capabilities and problem-solving ability - Ability to work both independently and lead small teams, while enjoying a fast-paced collaborative environment - Strong analytical skills including ability to draw conclusions, develop processes, and identify trends from data in a logical, systematic way - Create client reporting for actuarial topics like the financial outcomes of various contracts, including shared risk and contingency based contracts - Lead development of advanced analytical models that help demonstrate our program value (cost savings, quality outcomes, and member satisfaction) to our clients - Strong written and verbal communication skills - Expert proficiency with Microsoft Suite to include SQL, Excel, Word, Power Point and Outlook Required Education and Experience: - Bachelor's degree in actuarial science, mathematics, economics or a related field is required - Minimum of four (4) years of decision support, financial analysis or actuarial experience is required - Ability to work cross-functionally with a variety of teams including operations, product, and technology - Strong database (SQL) experience is required Preferred Education and Experience: - 4-7 years of experience - Associate in the Society of Actuaries (ASA) Preferred - Ability to handle ambiguity and desire to work in a fast-paced start-up environment Our Commitment to Diversity: Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: - Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. - Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. - Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. - Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. - Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: - Subsidized, personal healthcare coverage (medical, dental vision) - Flexible Paid Time Off (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more! The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key role in the continued growth of the company and support strategic initiatives working with health plans, hospitals and health systems, nephrology groups, and other healthcare organizations. Responsibilities - Develop and implement strategic plan for partner success to include customer retention and growth opportunities - Curate strong working relationships with key executives and operational leadership from customers and near-term prospect organizations - Responsible for partner retention and overall customer satisfaction, as measured by net promoter score, customer satisfaction surveys and other customer experience metrics - Collect and maintain comprehensive knowledge of customer priorities and key business objectives - Serve as a go-to-resource responsible for value delivery to customers including clinical, operational and financial performance - Understand detailed aspects of partnership terms, SLAs and pertinent details for contract management and contract renewal opportunities - Collaborate with marketing to promote program and customer success in the market - Ensures consistent communication with cross-functional teams and timely response to all customer requests - Maintains relevant healthcare industry knowledge and market awareness - Maintains detailed knowledge of company value story, capabilities and product roadmap - Analyze customer data to identify trends and growth opportunities - Report on retention, churn, revenue growth, and customer satisfaction metrics - Prepares and briefs internal leadership teams, including company EC members, on overall account health; proactively addresses account challenges/barriers and drives solutions - Prepares, hosts and leads partner success meetings and Joint Operating Committee sessions with customer leadership (monthly, quarterly, bi-annual and annual, etc.), including follow-ups - Serves as liaison across operations, legal, finance, technology and clinical leadership Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Required Education and Experience: - Bachelor’s degree in Business, Marketing, or related field from accredited college or university. · Seven (7) to ten (10) years of account management or business development experience working with health plans, health systems, medical group practices or other healthcare organizations. Preferred Education and Experience: - MBA or other Master-level degree preferred. - Population Health or Complex Care program experience Knowledge, Skills, and Abilities: - Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level - Commercial acumen and a proven track record of successfully driving renewals and new business development - Ability to connect with diverse constituents and stakeholders across cross-functional teams (leadership, marketing, account management, product and development, data and analytics, market operations and clinical) · Proven track record of driving retention and revenue growth - Strong financial acumen, analytical and problem-solving skills - Experience with CRM and customer success tools - Demonstrated self-starter and ability to work collaboratively in a team atmosphere - Works well in team-based, collaborative environment - Proven ability to operate successfully in remote role Position Type/Expected Hours of Work: This is a full-time position, and core hours of work and days are Monday through Friday 8:00 a.m. to 5 p.m. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Role Description The Engagement Specialist I will serve an integral role in patient engagement. The Engagement Specialist I will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement members. This role is a fully remote position. - Outreach to members to introduce the Somatus program and encourage enrollment. - Complete the scheduling of their initial visit with the care team during the enrollment process. - Manage a daily queue of members to be outreached; performance will be measured by number of calls completed and members enrolled in the program. - Quality documentation of interaction with members will be expected; quality will be measured by correctly following the process and the level of detail in the notes. - Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy. - Consistently presents a professional, empathetic, and energetic approach during all interactions with members. - Effectively assess situations and determine the most appropriate path to address the member’s needs. Qualifications - High school diploma or GED required; Associates degree or higher from an accredited college preferred. - Experience working in a high call volume setting strongly preferred. - Experience in healthcare setting strongly preferred. - Familiarity with medical terminology and HIPAA laws strongly preferred. - Must be organized, detail-oriented, and able to handle multiple tasks simultaneously. - Ability to verbally articulate and communicate with manager, team members, and customers. - Perform other duties and responsibilities as required, assigned, or requested. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Subsidized, personal healthcare coverage (medical, dental, vision). - Accrual of 3 weeks’ Vacation (PTO). - Professional Development, CEU, and Tuition Reimbursement. - Curated Wellness Benefits supporting teammates' physical and mental well-being. - Community engagement opportunities. - And more!

Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: - Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. - Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. - Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. - Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. - Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: - Subsidized, personal healthcare coverage (medical, dental vision) - Accrual of 3 weeks’ Vacation (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more! This position is responsible for ensuring the continuity of care in both the inpatient and outpatient setting utilizing the appropriate resources within the parameters of established contracts and patients’ health plan benefits. Facilitates continuum of patients’ care utilizing basic nursing knowledge, experience and skills to ensure appropriate utilization of resources and patient quality outcomes. Performs care management functions on-site or telephonically as the need arises. This is a fully remote role where compact licensure is strongly preferred. **The schedule for this position includes some evening hours where you will be expected to work until approximately 8pm, based on member availability. For example: 11am-8pm OR a split shift 8am-12pm and then 4pm-8pm** Responsibilities - Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality, care and concern with each and every internal and external customer. - Prioritizes patient care needs upon initial visit and addresses emerging issues. - Virtually meets with patients, patients’ family and caregivers as needed to discuss care and treatment plan telephonically. - Virtually identifies and assists with the follow-up of high-risk patients in acute care settings, skilled nursing facilities, custodial and ambulatory settings. - Consults with physician and other team members to ensure that care plan is successfully implemented. - Coordinates treatment plans with the care team and triages interventions appropriate to the skill set of the team members. - Uses protocols and pathways in line with established disease management and care management programs and approved by medical management in order to optimize clinical outcomes. - Monitors and coaches patients using techniques of motivational interviewing and behavioral change to maximize self-management. - Oversees provisions for discharge from facilities including follow-up appointments, home health, social services, transportation, etc., in order to maintain continuity of care. - Works in coordination with the care team and demonstrates accountability with patient management and outcome. - Maintains effective communication with the physicians, hospitalists, extended care facilities, patients and families. - Assist member to maximize benefits according to health plan. - Participates actively in assigned Care Management Coordination Committee (CMCC) meetings. - Documents pertinent patient information and Care Management Plan in Electronic Health Record and Care Management Systems as appropriate. - Coordinates care with larger interdisciplinary team on assigned patient caseload or panel. - Adheres to departmental policies and procedures. Qualifications Required Qualifications: • Active RN license in current state of residence with the ability to qualify for additional state licenses as requested • 2+ years of nursing experience in a hospital, acute care, or direct care setting • Renal, Chronic Kidney Disease or Dialysis Care experience as a main focus of your job • Computer proficiency utilizing MS Office (Word, Excel, PowerPoint and Outlook), including the ability to type and talk at the same time while navigating a Windows environment • Access to dedicated workspace from home for in home office set up • Ability to work schedule listed • Reside in a location that can receive a high speed internet connection or can leverage existing high-speed internet service Preferred Qualifications: • BSN • Certified Case Manager (CCM) • Diabetic educator experience • ICU, Cardiology or Critical Care experience • Telephonic case management experience • Experience with discharge planning • Solid working knowledge of hypertension and/or diabetes Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. IND1

Overview At Somatus, care goes beyond treatment. Through our whole-person approach, we’re redefining what care looks like — showing up #SomatusStrong for our teammates and patients. Our mission: to be the world’s best value-based care provider of integrated kidney and cardiovascular care. With a focus on chronic kidney and cardiovascular health, we partner closely with health plans, health systems, and provider groups to deliver integrated care for patients with, or at risk of, kidney disease, congestive heart failure, and related conditions. From clinicians and advocates to strategists, we hire exceptional talent — the brightest and boldest — each playing a critical role in driving change and creating healthier futures for patients. Does this sound like you? Keep reading. Since our founding in 2016, our growth trajectory isn’t just a milestone — it’s a signal. You won’t need to convince anyone here of the power of culture — our leadership is already leading with intention. We’re entering a bold new chapter of reflection, renewal, and reinvention. How We’ll Support You: We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including: - Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs - Paid Time Off: [Insert accurate PTO for employee group] - Professional development: CEU and tuition reimbursement Responsibilities How You’ll Make an Impact: Are you ready to roll up your sleeves to protect and optimize revenue streams while keeping your eye on the big picture? This confidential opportunity is for a Vice President of Medicare Advantage Revenue Integrity who will safeguard and enhance Medicare Advantage revenue tied to ESRD status, Medicare Secondary Payer, and related CMS payment processes. We’re entering an exciting visionary phase of growth: a time of reflection, renewal, and reinvention. We’re not afraid to acknowledge past lessons learned and growing pains. We’re building a future where revenue integrity is a strategic engine for growth, connection, and innovation – and you’ll be at the center of it all. Reporting directly to one of our senior leaders, you’ll partner across departments, influence strategy, and lead initiatives that bring our mission to life. This role isn’t just about oversight; it’s about owning the end-to-end process for identifying, quantifying, correcting, and preventing revenue leakage tied to incorrect CMS payment designations. You’ll collaborate with actuarial, government programs, data, compliance, operations, and external partners to drive material improvements in capitation accuracy and financial performance. This is a high-visibility, high-impact role with direct influence on organizational EBITDA. If you’re ready to lead with precision and vision, this is your moment. Strategic Leadership - Own the enterprise revenue integrity strategy across all MAPD and DSNP members. - Establish and manage a multi-year roadmap to eliminate systemic revenue leakage and ensure CMS payment accuracy. - Advise executive leadership on operational opportunities and forecasted revenue impacts. Operational Excellence - Lead a high-performing team across analytics and operations. - Maintain KPIs, dashboards and audit programs to measure financial impact and throughput. - Implement technology enabled workflows. - Oversee applicable external relationships. Financial Accountability - Quantify revenue opportunities and deliver a predictable, auditable financial impact. - Partner with actuarial and finance to forecast uplift tied to revenue integrity efforts. - Ensure all internal processes remain aligned with CMS guidance. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications How You’ll Strengthen Our Team: Qualifications: - A Medicare Advantage Maven – 10+ years of experience in Medicare Advantage with direct ownership of payment integrity or revenue integrity operations. You know the landscape inside and out and can navigate CMS payment policies with precision. - A Policy Powerhouse – Deep understanding of CMS payment processes and the ability to amend errors with confidence. You’re the go-to expert when accuracy matters most. - A Revenue Impact Driver – Proven ability to deliver measurable financial results and operational improvements. You don’t just manage processes, you transform them. - A Cross-Functional Influencer – Skilled at managing teams and influencing senior executives. You thrive in complex environments and know how to bring people together to achieve big goals. - An Analytical Architect – Strong analytical and process design capabilities. You see patterns others miss and build systems that scale. Preferred Qualifications: - A Builder of Integrity – Experience managing or building revenue integrity operations from the ground up. - A Strategic Partner – Prior leadership in actuarial, finance, or government programs. - A Relationship Manager – Ability to manage external partners and align them to organizational goals. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: - Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. - Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. - Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. - Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. - Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: - Subsidized, personal healthcare coverage (medical, dental vision) - Flexible Paid Time Off (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more! The Director of Population Health Operations will oversee execution of established clinical protocols and care management programs operationally. The Director will be responsible for the Profit & Loss (P&L) of one or more clients/line of business and ensure alignments with operational standards. The director will be responsible for client/lob profitability and fostering client relationships to facilitate contract and growth goals. Additionally, he/she will address the need to improve the healthcare of the CKD/ESKD patient population while reducing the total cost of care. He/she will lead and develop field-based healthcare teams tied to Population Health, affordability, and the value-based kidney care space. This is a fully remote position. Responsibilities Essential Duties and Responsibilities: - Manage the total cost of care and clinical quality for assigned client/line of business under the guidance of the VP/ SVP of Operations. - Manage book of business of regional payer/provider relationships; leads JOCs and operational improvement initiatives. - Influences client and organizational strategy through data-driven insights; owns roadmap for new care model changes. - Leads enterprise process optimization; drives automation, tech integration, and/or operational scalability. - Assess areas of greatest opportunity within operational performance and target specific cost savings areas through evidence-based protocols and innovative care management strategies. - Utilize technology and data analytics to inform and lead workflow optimization, strategy changes and operational focus that achieve organizational mission and financial goals. - Research and adopt best practices and develop a deep understanding of how to impact the overall clinical and socio-economic management of CKD/ESKD patients positively. - Manage multiple field-based operational teams for assigned client/line of business which are led by AVP/Operations Managers reporting to this role. - Oversees performance of clinical quality outcomes and member experience and ensures team adherence to best practices. Financial Oversight - Responsible for program profitability and performance expectations and works through managers to deliver upon KPI expectations that will drive profitability (engagement rates, readmission prevention / timely transitions outreach, operating costs, etc.) - Drives client level cost savings strategies; partners with finance to model cost savings or revenue, helps build budgets. - Sets targets for leading indicators that will lead to achievement of client/lob profitability expectations and ensures execution and achievement of those targets. - Adjusts clinical operations to plan for production and capacity management while executing budget/forecast needs. - Monitors monthly platform margin performance and identifies course changes needed to meet targets. Client Relationships - Represents Somatus directly in client interactions. - Builds relationships with client counterparts to understand client perspectives, asks, and informs senior leadership of client concerns. - Leads internal strategy for delivering on client needs. - Utilizes relationships to identify and anticipate client needs. Strategic Oversight - With support from clinical team, adjusts care model execution and - Collaborates with clinical training teams to develop necessary training to enhance the skills of care team members and improve member experience, operational goals, and clinical outcomes. - Collaborates with Performance Optimization and Program management team to make recommendations for product and program enhancements, provide feedback, develop tools and reports needed for the team to better understand and drive performance. Program/Process Management - Drive the development and implementation of population health initiatives, organizational policies, and procedures, and continue optimizing as needed to achieve the desired clinical and business outcomes. - Perform all other duties and special projects as needed to support the population health operations team's overarching goals. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Required Education and Experience: - Masters of Business Administration (MBA) - Seven (7)+ years related experience directly overseeing operations teams, managing and accountable for contributory factors influencing business financial performance including but not limited to operating costs, operating cost per unit targets, revenue-influencing factors such as enrollment and engagement, or client performance guarantees and fees at risk; preferably in value-based kidney care, population health, ambulatory care, community public health, case or care management, or coordinating care across multiple settings and with multiple providers. - Proven track record of delivering strong team performance and results. Preferred - Direct P&L Ownership 10M+ - Experienced clinical profit and loss (P & L) leader with the ability to oversee budgeting, reporting, planning, and auditing. Knowledge, Skills, and Abilities: - Relevant competencies include clinical program development and improvement, analytical problem solving, project management, effective written and verbal communication, and influencing others positively. - Proficient with data analysis and - Ability to navigate ambiguity with the aid of structured problem-solving techniques. - Must be results-oriented, able to prioritize and manage multiple projects simultaneously, and consistently coordinate activities to meet deadlines and client expectations. - Experience working in a fast-paced, dynamic environment while focusing on key operational goals. - Knowledge and experience with care management competencies. - Experience working with vulnerable populations. - Bilingual skills are a plus. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: - Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. - Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. - Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. - Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. - Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: - Subsidized, personal healthcare coverage (medical, dental vision) - Accrual of 3 weeks’ Vacation (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more! This position is responsible for ensuring the continuity of care in both the inpatient and outpatient setting utilizing the appropriate resources within the parameters of established contracts and patients’ health plan benefits. Facilitates continuum of patients’ care utilizing basic nursing knowledge, experience and skills to ensure appropriate utilization of resources and patient quality outcomes. Performs care management functions on-site or telephonically as the need arises. This is a fully remote role where compact licensure is strongly preferred. **The schedule for this position includes some evening hours where you will be expected to work until approximately 8pm, based on member availability. For example: 11am-8pm OR a split shift 8am-12pm and then 4pm-8pm** Responsibilities - Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality, care and concern with each and every internal and external customer. - Prioritizes patient care needs upon initial visit and addresses emerging issues. - Virtually meets with patients, patients’ family and caregivers as needed to discuss care and treatment plan telephonically. - Virtually identifies and assists with the follow-up of high-risk patients in acute care settings, skilled nursing facilities, custodial and ambulatory settings. - Consults with physician and other team members to ensure that care plan is successfully implemented. - Coordinates treatment plans with the care team and triages interventions appropriate to the skill set of the team members. - Uses protocols and pathways in line with established disease management and care management programs and approved by medical management in order to optimize clinical outcomes. - Monitors and coaches patients using techniques of motivational interviewing and behavioral change to maximize self-management. - Oversees provisions for discharge from facilities including follow-up appointments, home health, social services, transportation, etc., in order to maintain continuity of care. - Works in coordination with the care team and demonstrates accountability with patient management and outcome. - Maintains effective communication with the physicians, hospitalists, extended care facilities, patients and families. - Assist member to maximize benefits according to health plan. - Participates actively in assigned Care Management Coordination Committee (CMCC) meetings. - Documents pertinent patient information and Care Management Plan in Electronic Health Record and Care Management Systems as appropriate. - Coordinates care with larger interdisciplinary team on assigned patient caseload or panel. - Adheres to departmental policies and procedures. Qualifications Required Qualifications: • Active RN license in current state of residence with the ability to qualify for additional state licenses as requested • 2+ years of nursing experience in a hospital, acute care, or direct care setting • Renal, Chronic Kidney Disease or Dialysis Care experience as a main focus of your job • Computer proficiency utilizing MS Office (Word, Excel, PowerPoint and Outlook), including the ability to type and talk at the same time while navigating a Windows environment • Access to dedicated workspace from home for in home office set up • Ability to work schedule listed • Reside in a location that can receive a high speed internet connection or can leverage existing high-speed internet service Preferred Qualifications: • BSN • Certified Case Manager (CCM) • Diabetic educator experience • ICU, Cardiology or Critical Care experience • Telephonic case management experience • Experience with discharge planning • Solid working knowledge of hypertension and/or diabetes Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. IND1

Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: - Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. - Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. - Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. - Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. - Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: - Subsidized, personal healthcare coverage (medical, dental vision) - Accrual of 3 weeks’ Vacation (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more! This position is responsible for ensuring the continuity of care in both the inpatient and outpatient setting utilizing the appropriate resources within the parameters of established contracts and patients’ health plan benefits. Facilitates continuum of patients’ care utilizing basic nursing knowledge, experience and skills to ensure appropriate utilization of resources and patient quality outcomes. Performs care management functions on-site or telephonically as the need arises. This is a fully remote role where compact licensure is strongly preferred. Position Responsibilities: **The schedule for this position includes some evening hours where you will be expected to work until approximately 8pm, based on member availability. For example: 11am-8pm OR a split shift 8am-12pm and then 4pm-8pm** - Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality, care and concern with each and every internal and external customer. - Prioritizes patient care needs upon initial visit and addresses emerging issues. - Virtually meets with patients, patients’ family and caregivers as needed to discuss care and treatment plan telephonically. - Virtually identifies and assists with the follow-up of high-risk patients in acute care settings, skilled nursing facilities, custodial and ambulatory settings. - Consults with physician and other team members to ensure that care plan is successfully implemented. - Coordinates treatment plans with the care team and triages interventions appropriate to the skill set of the team members. - Uses protocols and pathways in line with established disease management and care management programs and approved by medical management in order to optimize clinical outcomes. - Monitors and coaches patients using techniques of motivational interviewing and behavioral change to maximize self-management. - Oversees provisions for discharge from facilities including follow-up appointments, home health, social services, transportation, etc., in order to maintain continuity of care. - Works in coordination with the care team and demonstrates accountability with patient management and outcome. - Maintains effective communication with the physicians, hospitalists, extended care facilities, patients and families. - Assist member to maximize benefits according to health plan. - Participates actively in assigned Care Management Coordination Committee (CMCC) meetings. - Documents pertinent patient information and Care Management Plan in Electronic Health Record and Care Management Systems as appropriate. - Coordinates care with larger interdisciplinary team on assigned patient caseload or panel. - Adheres to departmental policies and procedures. Required Qualifications: - Active RN license in HI with the ability to qualify for additional state licenses as requested - 2+ years of nursing experience in a hospital, acute care, or direct care setting - Renal, Chronic Kidney Disease or Dialysis Care experience as a main focus of your job - Computer proficiency utilizing MS Office (Word, Excel, PowerPoint and Outlook), including the ability to type and talk at the same time while navigating a Windows environment - Access to dedicated workspace from home for in home office set up - Ability to work schedule listed - Reside in a location that can receive a high speed internet connection or can leverage existing high-speed internet service Preferred Qualifications: - BSN - Certified Case Manager (CCM) - Diabetic educator experience - ICU, Cardiology or Critical Care experience - Telephonic case management experience - Experience with discharge planning - Solid working knowledge of hypertension and/or diabetes Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Other Duties

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely resolution of technology issues that enable uninterrupted patient-focused work. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives. This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work. Responsibilities - Serve as the first point of contact for IT support requests from corporate and remote employees - Provide remote technical support via phone, email, chat, and ticketing system - Troubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues - Deliver clear, professional, customer service/empathetic support to users with varying levels of technical expertise - Own incidents through resolution when possible, ensuring timely communication and follow-up - Accurately document issues, troubleshooting steps, and resolutions - Escalate complex issues to appropriate IT teams with thorough context and analysis - Identify recurring issues and contribute to documentation, knowledge articles, and process improvements - Collaborate with infrastructure, security, and application teams to support reliable service delivery - Adhere to organizational IT standards, security policies, and HIPAA requirements Qualifications - 3+ years of experience in IT help desk, technical support, or MSP environments supporting users remotely in a distributed workforce - High school diploma or GED required; Associate degree or higher from an accredited college preferred - Strong working knowledge of Windows operating systems and Microsoft 365 - Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues - Excellent verbal and written communication skills - Strong customer service orientation with a calm, professional approach - Ability to work independently while contributing to a collaborative team Preferred Qualifications - Prior experience in a healthcare or regulated environment - Experience serving as a senior technician, escalation resource, or informal technical lead - Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms - Familiarity with MacOS - Working knowledge of Microsoft Entra and identity/access management - Experience supporting corporate or executive-level users - Interest in professional growth within enterprise IT or technical leadership Benefits - Subsidized, personal healthcare coverage (medical, dental vision) - Flexible Paid Time Off (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more!