• Assist with all functions of CRM programming and design • Maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security • Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements • Communicate complex ideas, concepts, and processes effectively with other engineers and management • Contribute to evaluations and improvement of best practices in both process and standards • Recommend value-added changes to existing coding practices, standards, and tools • Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system • Assess the severity of problems, determine corrective action, and resolve technical issues • Monitor end-user usage of the system and perform daily administrative and user support tasks • Provide technical support to end users, diagnosing and resolving problems • Evaluate and configure CRM systems and provide detailed end-user documentation • Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology • Manage and collaborate with product vendors and systems integrators on the delivery of solutions • Collaborate with business partners on user acceptance testing • Work closely with project managers, UI/UX designers, other developers, and data analysts • Write technical specifications and documentation • Additional duties as assigned

• Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, flows automation, and custom objects. • Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve Salesforce. • Work cross-functionally with various business teams and other stakeholders. • Track and appropriately communicate expectations internally. • Support and manage existing applications as well as support third party systems. • Document changes for QA testing. • Define, model, build, and test new, modified, and custom-built functionality, workflows, etc. • Strong Analytical Capabilities – Data Driven decision making with strong results orientation. • Other duties as assigned.

• Assist in the ongoing development of our Salesforce platform. • Improve processes and create efficiencies within Salesforce. • Deploy new business processes and create enhancements for the current org. • Manage the internal Salesforce request inbox. • Create lists, reports, dashboards and facilitate other data requests within Salesforce. • Create and edit objects and fields. • Create and edit triggers and validation rules. • Create and edit Flows, Process Builder and Workflows. • Create and edit Profiles, Permission sets and Sharing Rules. • Create and edit Reports and Dashboards. • Work with the Salesforce team in a Scrum project environment. • Maintain the ticket queue and respond to our users in a timely, polite and efficient manner. • Process data loader and report creation requests. • Other duties or tasks assigned by management.

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! What You’ll Do / Key Responsibilities - Serve as the day-to-day Salesforce System Administrator: manage users, roles, profiles, permission sets, and data access - Configure declarative Salesforce features: page layouts, record types, validation rules, workflows, Process Builder / Flow, approval processes - Build and maintain reports, dashboards, list views to support business users - Assist in data import, export, cleansing, deduplication, and data integrity tasks - Handle user support queries — troubleshoot issues, escalate when needed, assist with training & documentation - Maintain system health: monitor storage, system limits, logs, audit trails - Participate in release cycles: testing, sandbox maintenance, change sets, deployments - Work with stakeholders (sales, marketing, operations) to translate business requirements into configuration solutions - Document configurations, processes, changes, and create user guides / training materials - Stay current on Salesforce releases and help adopt new features / best practices Qualifications / Skills Required / Must-Have: - Salesforce Administrator Certification - Strong interest in CRM platforms and business process automation - Strong understanding of Salesforce CPQ (Configure, Price, Quote) - Basic understanding of relational data modeling, objects, fields, relationships - Hands-on experience with declarative Salesforce tools (Flows, validation rules, reports & dashboards) - Good analytical, troubleshooting, and problem-solving skills - Strong written and verbal communication skills - Willingness to learn and grow — adaptability, curiosity, and attention to detail Preferred / Nice-to-Have: - Salesforce Administrator Certification - Salesforce CPQ Certification - Experience in data import/export (CSV, Data Loader, etc.) - Familiarity with Apex / trigger / basic coding (even if limited) - Knowledge of business domains: sales, marketing, support processes - Experience using Git, version control, or deployment tools Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com. Applicants must have the right to work in the location to which you have applied.