• Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, flows automation, and custom objects. • Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve Salesforce. • Work cross-functionally with various business teams and other stakeholders. • Track and appropriately communicate expectations internally. • Support and manage existing applications as well as support third party systems. • Document changes for QA testing. • Define, model, build, and test new, modified, and custom-built functionality, workflows, etc. • Strong Analytical Capabilities – Data Driven decision making with strong results orientation. • Other duties as assigned.

• Assist in the ongoing development of our Salesforce platform. • Improve processes and create efficiencies within Salesforce. • Deploy new business processes and create enhancements for the current org. • Manage the internal Salesforce request inbox. • Create lists, reports, dashboards and facilitate other data requests within Salesforce. • Create and edit objects and fields. • Create and edit triggers and validation rules. • Create and edit Flows, Process Builder and Workflows. • Create and edit Profiles, Permission sets and Sharing Rules. • Create and edit Reports and Dashboards. • Work with the Salesforce team in a Scrum project environment. • Maintain the ticket queue and respond to our users in a timely, polite and efficient manner. • Process data loader and report creation requests. • Other duties or tasks assigned by management.

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! What You’ll Do / Key Responsibilities - Serve as the day-to-day Salesforce System Administrator: manage users, roles, profiles, permission sets, and data access - Configure declarative Salesforce features: page layouts, record types, validation rules, workflows, Process Builder / Flow, approval processes - Build and maintain reports, dashboards, list views to support business users - Assist in data import, export, cleansing, deduplication, and data integrity tasks - Handle user support queries — troubleshoot issues, escalate when needed, assist with training & documentation - Maintain system health: monitor storage, system limits, logs, audit trails - Participate in release cycles: testing, sandbox maintenance, change sets, deployments - Work with stakeholders (sales, marketing, operations) to translate business requirements into configuration solutions - Document configurations, processes, changes, and create user guides / training materials - Stay current on Salesforce releases and help adopt new features / best practices Qualifications / Skills Required / Must-Have: - Salesforce Administrator Certification - Strong interest in CRM platforms and business process automation - Strong understanding of Salesforce CPQ (Configure, Price, Quote) - Basic understanding of relational data modeling, objects, fields, relationships - Hands-on experience with declarative Salesforce tools (Flows, validation rules, reports & dashboards) - Good analytical, troubleshooting, and problem-solving skills - Strong written and verbal communication skills - Willingness to learn and grow — adaptability, curiosity, and attention to detail Preferred / Nice-to-Have: - Salesforce Administrator Certification - Salesforce CPQ Certification - Experience in data import/export (CSV, Data Loader, etc.) - Familiarity with Apex / trigger / basic coding (even if limited) - Knowledge of business domains: sales, marketing, support processes - Experience using Git, version control, or deployment tools Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com. Applicants must have the right to work in the location to which you have applied.

Salesforce Administrator (Service Cloud Voice) Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones) Job Summary: As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Service Cloud Voice. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects. Key Responsibilities: - Work with clients to understand and analyze their business process - Collaborate with members to define and document requirements - Work on and resolve medium to high priority cases within the specified SLAs - Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc. - Provide end user support, working on configuration changes, bug fixes, and minor enhancements - Be the immediate point of escalation for Associate Consultants, Administrators, and Consultants - Be a subject matter expert (SME) regarding Salesforce’s capabilities and functionalities - Act as a mentor and a functional resource to other team members. Qualifications: - Preferably with Salesforce consulting experience in Service Cloud Voice - At least 1 year of Salesforce consulting experience in Service Cloud - At least 2 years of Business Analyst or equivalent experience related to tasks in Salesforce - Salesforce Certifications desired, but not required. - Great work ethic (we talk about our Core Value - Grit a lot!) - Detail-oriented with the ability to work independently and in a team environment - Creative mindset, with critical thinking for problem-solving - Must be adept to work in a fast-paced environment - Effective communication skills (i.e. able to translate technical requirements into business language) - Can work efficiently and productively by using time wisely Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Candidates authorized to work in the Philippines are encouraged to apply. Why Thunder? Because You Deserve More Than Just a Job. - A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. - Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: - Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark! - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey. - Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally. - Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.