Salesforce Administrator (Service Cloud Voice) Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones) Job Summary: As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Service Cloud Voice. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects. Key Responsibilities: - Work with clients to understand and analyze their business process - Collaborate with members to define and document requirements - Work on and resolve medium to high priority cases within the specified SLAs - Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc. - Provide end user support, working on configuration changes, bug fixes, and minor enhancements - Be the immediate point of escalation for Associate Consultants, Administrators, and Consultants - Be a subject matter expert (SME) regarding Salesforce’s capabilities and functionalities - Act as a mentor and a functional resource to other team members. Qualifications: - Preferably with Salesforce consulting experience in Service Cloud Voice - At least 1 year of Salesforce consulting experience in Service Cloud - At least 2 years of Business Analyst or equivalent experience related to tasks in Salesforce - Salesforce Certifications desired, but not required. - Great work ethic (we talk about our Core Value - Grit a lot!) - Detail-oriented with the ability to work independently and in a team environment - Creative mindset, with critical thinking for problem-solving - Must be adept to work in a fast-paced environment - Effective communication skills (i.e. able to translate technical requirements into business language) - Can work efficiently and productively by using time wisely Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Candidates authorized to work in the Philippines are encouraged to apply. Why Thunder? Because You Deserve More Than Just a Job. - A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. - Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: - Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark! - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey. - Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally. - Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.

• Own the day-to-day administration of Salesforce, including user setup, permissions, objects, page layouts, and system configurations. • Build, maintain, and optimize complex Flows, validation rules, and other automation within Salesforce. • Troubleshoot and resolve system issues, including identifying and debugging automation conflicts. • Support enhancements to business processes using Salesforce as a core system of record. • Translate business requirements into scalable Salesforce solutions that support operational efficiency and business goals. • Improve workflows across lead management, pipeline management, renewals, customer lifecycle, and other operational processes. • Identify process inefficiencies and recommend scalable improvements. • Ensure data accuracy and consistency to support reporting, forecasting, and business decision-making. • Support executive-level reporting needs through accurate, timely, and actionable Salesforce reporting. • Support lead flow, data enrichment, and deduplication processes across integrated systems.

Role Description We are looking for a Salesforce Administrator with 3+ years of professional experience to join our high-performing and highly visible Salesforce Team. - 3+ years of commercial experience - Understanding of Sales and Service Cloud functionality - Objects, fields, page layouts, record types, validation rules creation and management - Experience configuring automation using Flows - User and Permission management experience - Knowledge of data management tools - Upper-Intermediate or higher level of spoken and written English (B2+) Will be a plus: - Experience of managing Customer supports communication and requests Responsibilities - Manage day-to-day configuration of the Salesforce org, ensuring system stability and data accuracy - Create and maintain custom objects, fields, page layouts, record types, and automation tools - Provide ongoing support to end-users: troubleshooting issues, answering questions, and resolving system errors - Support clients directly when they encounter problems with Salesforce usage — receive, investigate, and process client support requests to ensure timely resolution - Conduct user training and develop documentation for new processes - Manage user onboarding/offboarding and ensure correct permission assignments Work schedule Full-time working day, the full remote is available Interview Stages - Call with the recruiter - Interview with SF Administrator and recruiter - Call with Delivery Director Benefits - Work fully remotely - English Lessons & Speaking Club - Internal courses, workshops, subscriptions - Paid public holidays - Strong SalesForce community Recruiter Anastasiia Vaskiv

• Oversee the day-to-day administration of Salesforce as the system of record • Configure system workflows, validation rules, custom objects, fields, and page layouts based on evolving business requirements from Sales, Marketing, Customer Success, and Finance stakeholders • Manage user permissions and profiles, monitoring data quality and duplicate records, reviewing and optimizing automation • Investigate and resolve user-reported platform issues — including broken automations, incorrect record behavior, permission errors, and data anomalies • Design and maintain automation workflows supporting the full revenue cycle from Lead to Close to Renewal • Maintain and govern integrations between Salesforce and the full revenue tech stack, including HubSpot, Gong, ZoomInfo, NetSuite, Fireflies, and Amplemarket • Build, maintain, and evolve dashboards and reporting structures that surface pipeline health, conversion performance, and revenue attainment in real time, leveraging Salesforce reporting, Excel, Microsoft Copilot, and other data tools • Translate complex data sets into clear, actionable recommendations for revenue leadership • Contribute to decision support and forecasting by maintaining accurate dashboards and pipeline data