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Zurich Insurance logo
Zurich Insurance

Let’s create a brighter future together.

Senior Claims Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Kansas

Posted

77 days ago

Salary

$20 - $28 / hour

Seniority

Senior

High School2 yrs expEnglish

Job Description

Senior Claims Call Center Representative

Zurich Insurance

• Monitor business processes to identify opportunities for customer care improvements • Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts • Recommend alternative sources/courses of action to ensure an efficient customer service is delivered • Receive, investigate, and respond to technical queries from customers and/or colleagues

Job Requirements

  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR Zurich Certified Insurance Apprentice including an associate degree
  • Experience in auto industry areas of service repair, auto technology, parts department is a MUST
  • 18 or more months contact center experience
  • Insurance industry knowledge
  • Advanced Microsoft Office skills

Benefits

  • Bonuses
  • Comprehensive benefits for employees and their families

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