This is a fully remote role. About Willow: Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives. About the role: We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools. Responsibilities: - Serve as a facilitator between the patient and the company, ensuring a seamless experience. - Answering questions about the company, offering accurate information about our products and services - Delivering information about the product. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. - Keep records of patient interactions, process patient accounts, and file documents. - Take the extra mile to engage with patients. - Stay updated with products, policies, and services to provide informed support. Requirements: - 1-3+ years of experience in customer support, patient support, or a related service-driven role - Experience supporting customers or patients via written channels such as chat, email, or ticketing systems - Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required - Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments Nice to have: - Experience working in telemedicine or related medical contexts. - Experience supporting customers through the Intercom platform. What’s in it for you? - As full-time member of our team, you’ll enjoy: - Flexible hours - Work wherever you choose - Fun and casual work environment - Employee engagement activities and virtual gatherings - We are a diverse, global team! 🌍

Work Schedule: 50%FTE, hours variable, this is a remote position Additional components of compensation may include: Evening, night, and weekend shift differential Overtime On-call pay At UW Health in northern Illinois, you will have: • Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance • Annual wellness reimbursement • Opportunity for on-site day care through UW Health Kids • Tuition reimbursement for career advancement--ask about our fully funded programs! • Abundant career growth opportunities to nurture professional development • Strong shared governance structure • Commitment to employee voice Qualifications - Graduate of an approved Registered Nursing program. Required - Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained. Required Work Experience - 2 years of clinical experience in acute or ambulatory care. Required Licenses & Certifications - Current RN licensure from the State of Illinois. Required Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Northern Illinois benefits

Overview LMI is seeking a Junior Contact Center Training Specialist to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. The Junior Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment, collaborating with multiple stakeholders, and improving workforce readiness and operational performance. Remote work is acceptable, with flexibility to work onsite based on client request. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities - Assess training needs and identify gaps related to new-hire onboarding, day-to-day contact center operations, and advanced SME support. - Develop, update, and maintain training curricula, instructional materials, job aids, reference guides, and e-learning content for PAS-supported systems and processes. - Deliver training to agents and SMEs through in-person, virtual, and blended learning formats. - Support onboarding and recurrent training for Tier 1, Tier 2, and Tier 3 support personnel across PAS-supported contact center operations. - Ensure training content reflects operational processes and aligns with the PAS technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. - Coordinate with PAS leadership, contact center managers, and SMEs to validate training priorities, content accuracy, and readiness needs. - Facilitate knowledge transfer and support standardization of training approaches across multiple PAS-supported programs. - Measure training effectiveness through feedback, completion tracking, knowledge checks, and other performance indicators. - Recommend and implement continuous improvements to training content, delivery methods, and support materials. - Prepare training status updates, completion summaries, and other reports as requested by PAS leadership. Qualifications Required - Bachelor’s degree required - Strong written, verbal, facilitation, and stakeholder coordination skills. - Ability to manage multiple priorities and work effectively in a dynamic operational environment. - Self-motivated, reliable, and dependable with strong interpersonal and communication skills. Preferred - Experience supporting contact center training, workforce development, or operational training programs. - Experience developing and delivering training in a multi-team, customer support, or enterprise operations environment. - Experience creating and maintaining training materials, job aids, and instructional content. - Experience delivering training in virtual and/or in-person environments. - Experience supporting federal contact center or customer support operations. - Experience supporting USPS programs or modernization initiatives. - Familiarity with Tier 1, Tier 2, and Tier 3 support models. - Experience with cloud-based contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow. - Experience developing training for AI-enabled or digitally supported service operations. - Knowledge of large-scale government transformation or shared services environments. Additional Information - Ability to obtain security clearance: Public Trust Target Salary Range: $57,000 - $90,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Depending on the line of business, the position may perform some or all of the below functions: - Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk - Supervision of up to 6 direct reports, plans for their development through mentoring and coaching - Answer all communication in a timely manner, follow up with centers to ensure quality of service provided by both Coordinators and Vendors - Partner with Facility Managers on Coordinator performance and address facility related issues as necessary - Generate effective reporting related to work order volume and performance - Mentors, guides and acts as an added resource to the team as well as assisting with career development - Serves as a point of escalation for issues and questions - Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators Minimum Qualifications: - Vocational or technical education is preferred - 7 years of experience is required - A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree Additional Job Requirements - Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services - Excellent written and verbal communication skills - Exceptional organizational, time management prioritization and decision making skills - Ability to work closely with other team members and departments - Experience building and supervising a remote team - Proficiency with Corrigo Platform and basic Microsoft applications - High school diploma or equivalent required, advanced education and or certifications preferred - Minimum 7-9 year customer service experience required Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Salary/Hourly Rate and Other Compensation Disclosures: The annual starting salary for this position is $70,000 - $75,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Medical, dental, and vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.