Job Description Are you keen to start your Product Management career? Would you enjoy working on our cutting-edge products? About our Team Lex Machina fundamentally changes how companies and law firms compete in the business and practice of law. The company provides strategic insights on judges, lawyers, law firms, parties, and other critical information across dozens of federal practice areas and a rapidly growing number of state courts. Lex Machina allows law firms and companies to anticipate the behaviors and outcomes that different legal strategies will produce, enabling them to win cases and close business. Headquartered in Silicon Valley, Lex Machina is part of LexisNexis, a leading global provider of legal, regulatory, and business information and analytics. For more information, please visit: https://www.lexisnexis.com/en-us/products/lex-machina.page About the role As an Associate Product Manager at Lex Machina, you will focus on understanding how our product is used, analyzing usage patterns, surfacing insights, and helping the Product team make better decisions. This role is a member of the Product Engineering Team and works closely with Product, Customer Support, and Engineering. You will develop a deep understanding of our users, not just through direct interaction, but by working closely with product usage data, customer feedback, and support trends. This is an entry-level role with growth potential for someone interested in product management, analytics, and legal technology. This role is focused on product insights and data analysis rather than traditional product management tasks such as writing user stories or managing delivery workflows. Responsibilities: - Analyze product usage data to identify trends, patterns, and areas of opportunity - Maintain and improve recurring reports on product usage, customer behavior, and key performance metrics - Work with existing SQL queries and dashboards; modify and build new queries over time - Partner with Product and Customer Support teams to synthesize insights from NPS scores, support tickets, and user feedback - Develop a holistic view of how customers use Lex Machina, and help communicate that perspective to internal teams - Identify gaps in data tracking and recommend improvements to instrumentation and reporting - Support Product Managers by owning and systematizing ongoing reporting and analysis workflows - Collaborate with Engineering and Data teams to ensure accuracy and accessibility of product data - Contribute to product discussions by grounding decisions in data and observed user behavior, rather than focusing on feature scoping or delivery management - Learn the Lex Machina product in depth and understand how different users derive value from it Requirements: - BA/BS required - 0–2 years of experience in a professional, analytical, or product-related role - Strong analytical and problem-solving skills, with attention to detail - Ability to work independently and take ownership of projects with limited oversight - Experience working with data in tools such as Excel or Google Sheets - Basic familiarity with SQL, or willingness to learn quickly on the job - Strong communication skills, with the ability to clearly present findings and insights - Ability to manage multiple priorities and deliver consistent, reliable output - Interest in SaaS products, analytics, and data-driven decision making - Experience with SQL and/or Python for data analysis - Familiarity with product analytics, reporting, or dashboarding tools - Experience working in a SaaS or technology environment - Exposure to customer support data, NPS, or user feedback analysis - Familiarity with legal technology or the legal industry - Experience working with large or complex datasets Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Primary Location Base Pay Range: Home based-Ohio $51,200 - $85,300. If performed in New York, the base pay range is $59,300 - $98,700.If performed in New York City, the base pay range is $64,700 - $107,700.If performed in Rochester, NY, the base pay range is $53,900 - $89,800.If performed in New Jersey, the base pay range is $60,676 - $96,924.U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Job Description Are you keen to start your Product Management career? Would you enjoy working on our cutting-edge products? About our Team Lex Machina fundamentally changes how companies and law firms compete in the business and practice of law. The company provides strategic insights on judges, lawyers, law firms, parties, and other critical information across dozens of federal practice areas and a rapidly growing number of state courts. Lex Machina allows law firms and companies to anticipate the behaviors and outcomes that different legal strategies will produce, enabling them to win cases and close business. Headquartered in Silicon Valley, Lex Machina is part of LexisNexis, a leading global provider of legal, regulatory, and business information and analytics. For more information, please visit: https://www.lexisnexis.com/en-us/products/lex-machina.page About the role As an Associate Product Manager at Lex Machina, you will focus on understanding how our product is used, analyzing usage patterns, surfacing insights, and helping the Product team make better decisions. This role is a member of the Product Engineering Team and works closely with Product, Customer Support, and Engineering. You will develop a deep understanding of our users, not just through direct interaction, but by working closely with product usage data, customer feedback, and support trends. This is an entry-level role with growth potential for someone interested in product management, analytics, and legal technology. This role is focused on product insights and data analysis rather than traditional product management tasks such as writing user stories or managing delivery workflows. Responsibilities: - Analyze product usage data to identify trends, patterns, and areas of opportunity - Maintain and improve recurring reports on product usage, customer behavior, and key performance metrics - Work with existing SQL queries and dashboards; modify and build new queries over time - Partner with Product and Customer Support teams to synthesize insights from NPS scores, support tickets, and user feedback - Develop a holistic view of how customers use Lex Machina, and help communicate that perspective to internal teams - Identify gaps in data tracking and recommend improvements to instrumentation and reporting - Support Product Managers by owning and systematizing ongoing reporting and analysis workflows - Collaborate with Engineering and Data teams to ensure accuracy and accessibility of product data - Contribute to product discussions by grounding decisions in data and observed user behavior, rather than focusing on feature scoping or delivery management - Learn the Lex Machina product in depth and understand how different users derive value from it Requirements: - BA/BS required - 0–2 years of experience in a professional, analytical, or product-related role - Strong analytical and problem-solving skills, with attention to detail - Ability to work independently and take ownership of projects with limited oversight - Experience working with data in tools such as Excel or Google Sheets - Basic familiarity with SQL, or willingness to learn quickly on the job - Strong communication skills, with the ability to clearly present findings and insights - Ability to manage multiple priorities and deliver consistent, reliable output - Interest in SaaS products, analytics, and data-driven decision making - Experience with SQL and/or Python for data analysis - Familiarity with product analytics, reporting, or dashboarding tools - Experience working in a SaaS or technology environment - Exposure to customer support data, NPS, or user feedback analysis - Familiarity with legal technology or the legal industry - Experience working with large or complex datasets Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Primary Location Base Pay Range: Home based-Ohio $51,200 - $85,300. If performed in New York, the base pay range is $59,300 - $98,700.If performed in New York City, the base pay range is $64,700 - $107,700.If performed in Rochester, NY, the base pay range is $53,900 - $89,800.If performed in New Jersey, the base pay range is $60,676 - $96,924.U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Labcorp is seeking a remote Senior Director of Product, Value-based Care and Physician Systems to join our team! Responsibilities include: - Oversee Physician Systems value proposition and companywide provider strategy for value-based care. - Meet annual Physician Systems Leadership targets including national sales performance budget, gaps-in-care program financial targets, and product development goals. - Lead Labcorp’s Insight Analytics population health product offering from development to implementation. - Manage Physician System Data Informatics group (3 FTEs) and customer solutions implementations (2 FTEs). - Serve as Key Opinion Leader on value-based care including internal expert resource, customer presentations, as well as conference speaking engagements and social media presence. - Develop programs that support value-based care partnerships including use of lab data, gaps in care, health equity, and lab stewardship. - Engage with Sr. Divisional Leadership, national and regional sales teams to support big deals and advance education on value-based care and related offerings. - Develop and manage product partnerships to support Labcorp’s position in the market including those with population health platforms, EHR companies, data aggregators, diagnostic companies, and consultants. - Oversee lab stewardship program for the Health System Organization, leading efforts for hospital and physician stewardship offerings while collaborating with payer and scientific team initiatives. - Drive product and program development through collaboration with various stakeholders including key customers, divisional leadership, national account sales, scientific and medical teams, legal, IT, etc. - Present insights and reports, KPIs to Senior HHS leadership highlighting successes and areas needing attention. Participate in business review with Divisional SVPs and sales VPs. - Oversee National VBC Salesforce Campaign Implementations. Collaborate with sales leadership to integrate campaign strategies with regional needs. - Develop and implement training programs to equip national and regional sales teams with the tools, resources, and knowledge to effectively support strategic VBC initiatives. - Oversee content development and updates with Marketing, ensuring alignment with product launches and strategic goals. Lead the creation of messaging, sales materials such as brochures, presentations, and other collateral to effectively communicate product benefits and capabilities. - Oversee annual personnel, product, and communications budget. Minimum Qualifications - Bachelors’ Degree - 8 or more years’ experience in a related field Preferred Qualifications - Master’s degree in business or health administration - A broad skillset with 10 or more experience in areas including (sales or product management or financial modeling or use of data or laboratory testing or driving multi-discipline project teams) - Knowledge of Labcorp’s organization and operational infrastructure, value-based care contracting. The Senior Director of Product, Value-based Care and Physician Systems has primary ownership of Labcorp’s value proposition to large Physician Systems including driving value-based care strategy and leading the customer solutions team. The Physician System Customer Solutions team is charged with advancing innovation and is deeply engaged in population health informatics and value-based care programs. Physician Systems are leading disruption in health delivery and among Labcorp’s largest customers. They include National Provider Organizations (OneMedical, OptumCare, Centerwell, ChenMed), Value-based Care Networks (ACOs, IPAs), FQHCs, and Hospital System Medical Groups. Physician Systems present big deal opportunities and defined by centralized leadership and a focus on value-based care. The Senior Director of Product, Value-based Care and Physician Systems will oversee product and program development as well as work directly with sales leadership in launching new offerings, supporting big deals, and enabling revenue growth. This position plays a key role with the HHS commercial team and works cross functionally with Divisional Sales Leadership, National Account Sales, Managed Care, IT, Marketing, and industry partners. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! Application Window: 4/13/2026 Pay Range: $125,000 - $200,000 + annual bonus and equity eligible All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers. Compensation may also include discretionary short- and long-term incentive packages. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Responsible for supporting the provision and use of the Employee Assistance Program (EAP). Responds to incoming inquiries via phone, email, or chat, providing prompt and helpful responses to customer questions, issues, and/or concerns. Assists customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively. Helps process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues related to billing, shipping, or payment. Instructs customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed. Maintains records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference. Identifies current inefficiencies, seeking input from relevant stakeholders and implementing effective solutions to successfully enhance the company's competitive advantage in the industry. Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately. Assists new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures. Contributes to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required. Position Overview - Schedule: Monday- Friday 1:00PM-9:30PM EST - *Schedules may be adjusted based on business need. - Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. - Training Requirements: First 6-8 weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST What you will do: - Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner. - Taking inbound calls and or chats from members - Connect member with additional and appropriate benefits / external resources. - Supporting members with troubleshooting and deescalating where needed - Embodying CVS Core values in each interaction. - Assesses client’s needs; researches and articulately communicates information regarding pertinent EAP services and resources. - Recognizes crisis situations and evaluates for needed action to minimize risk. - Performs appropriate research in internal databases and online to identify potential providers and resources. - Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. - Receive calls transferred from counselors and provides immediate member assistance. - Schedules appointment for members with counselors. - Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc. - Utilizes relevant Aetna databases to research and identify validated, appropriate member resources. - Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned. - Compliance with Policies and Regulatory Standards. - Protects the confidentiality of member information and adheres to enterprise policies, and EAP policies and procedures. - Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements. Technical Requirements: - Technical Requirement for personal residential internet service. Recommended Technical requirements when obtaining your own residential internet service: - Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). - Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. - Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Required Qualifications: - 1+ years experience in call center environment. - Experience in a social, psychological, or human service field providing client support. Preferred Qualifications: - 1-3 years of experience in healthcare Education - High school diploma or equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.