We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Responsible for supporting the provision and use of the Employee Assistance Program (EAP). Responds to incoming inquiries via phone, email, or chat, providing prompt and helpful responses to customer questions, issues, and/or concerns. Assists customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively. Helps process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues related to billing, shipping, or payment. Instructs customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed. Maintains records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference. Identifies current inefficiencies, seeking input from relevant stakeholders and implementing effective solutions to successfully enhance the company's competitive advantage in the industry. Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately. Assists new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures. Contributes to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required. Position Overview - Schedule: Monday- Friday 1:00PM-9:30PM EST - *Schedules may be adjusted based on business need. - Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. - Training Requirements: First 6-8 weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST What you will do: - Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner. - Taking inbound calls and or chats from members - Connect member with additional and appropriate benefits / external resources. - Supporting members with troubleshooting and deescalating where needed - Embodying CVS Core values in each interaction. - Assesses client’s needs; researches and articulately communicates information regarding pertinent EAP services and resources. - Recognizes crisis situations and evaluates for needed action to minimize risk. - Performs appropriate research in internal databases and online to identify potential providers and resources. - Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. - Receive calls transferred from counselors and provides immediate member assistance. - Schedules appointment for members with counselors. - Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc. - Utilizes relevant Aetna databases to research and identify validated, appropriate member resources. - Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned. - Compliance with Policies and Regulatory Standards. - Protects the confidentiality of member information and adheres to enterprise policies, and EAP policies and procedures. - Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements. Technical Requirements: - Technical Requirement for personal residential internet service. Recommended Technical requirements when obtaining your own residential internet service: - Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). - Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. - Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Required Qualifications: - 1+ years experience in call center environment. - Experience in a social, psychological, or human service field providing client support. Preferred Qualifications: - 1-3 years of experience in healthcare Education - High school diploma or equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Lead execution of SDLC Next delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment) in alignment with Government Product Manager direction • Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination • Oversee ITSM operations and platform sustainment, ensuring daily management of incidents, service requests, change activities, and requirements/test workflows, with accountability for ticket throughput, SLA adherence, and platform stability • Plan and execute platform enhancements and roadmap delivery, including capability block releases, critical implementations, and workflow optimization, ensuring alignment to DHMS SDLC modernization priorities and delivery timelines • Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs (e.g., JOMIS and related initiatives) and translating technical capabilities into mission outcomes • Lead and manage a team of ~7 personnel supporting ITSM operations and platform enhancements, providing daily direction, performance oversight, and execution alignment across operational and development workstreams • Ensure release governance and deployment readiness, coordinating with systems engineering, test & evaluation, and infrastructure teams to validate changes and minimize operational risk • Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment, using metrics, KPIs, and operational insights to drive corrective action • Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards and future-state architecture (e.g., cloud migration considerations) • Support migration to Atlassian Cloud to preserve SDLC Next continuity through March 2029 Jira Data Center EOL • Manage team capacity, workload distribution, and resource allocation across ITSM operations and platform enhancement efforts to ensure balanced and sustainable delivery • Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health), using data to inform prioritization and corrective actions • Maintain regular communication with stakeholders, providing status updates on platform performance, enhancement progress, and service impacts through recurring meetings and reporting forums

Team Name: Marketing Job Title: Product Marketing Manager (TEMP) | Diablo Immortal | Irvine or Remote Requisition ID: R027294 Job Description: We Need You The minions of Hell are growing stronger... Join us as we write the next chapter in the Diablo universe! Diablo Immortal, a Massively Multiplayer Action-RPG mobile game set in the world of Sanctuary, lets heroes slay demons anywhere, at any time. Come work with us, and together, we’ll create something amazing. Our team of passionate developers is growing. We are seeking a Product Marketing Manager to help bring major game updates, features, seasonal content, and live events to players around the world. In this role, you will help shape and execute marketing strategies that drive awareness, engagement, and long‑term player retention, while collaborating closely with cross‑functional partners across the organization. This role is ideal for an experienced product marketer who is passionate about mobile games, live‑service ecosystems, and player‑first storytelling, and who thrives in a collaborative, fast‑paced environment. NOTE: This is a temporary position for 12 months. The candidate will ideally be based in Irvine; however, remote candidates within the United States will also be considered, provided they work in the West Coast time zone. Responsibilities - Support product marketing strategy and execution for Diablo Immortal, including live service updates, seasonal content, new features, and in-game events. - Assist in developing and executing go-to-market plans for major releases in partnership with senior product marketing leadership. - Represent the voice of the player by gathering insights from player data, research, community sentiment, and market trends. - Conduct competitive and market analysis to inform product positioning, messaging, and marketing priorities. - Collaborate with cross-functional partners, including game development, publishing, user acquisition, creative, analytics, platform, ASO, social, influencer, community, and PR, to execute integrated marketing campaigns. - Contribute to product positioning and messaging frameworks and help brief partners to ensure consistency across marketing channels and player touchpoints. - Collaborate with brand and creative teams on the development of marketing assets and campaign execution. - Work with analytics and user acquisition teams to define success metrics, track campaign performance, and identify optimization opportunities. - Support campaign retrospectives and post-mortems to capture learnings and improve future marketing efforts. - Help manage marketing calendars, asset timelines, and deliverables across multiple teams and regions. - Partner with first-party platform teams to support app stores featuring opportunities, store optimization efforts, and feature testing initiatives. Minimum Requirements - 8+ years of experience in product marketing, brand marketing, or live services marketing. - Experience collaborating with cross‑functional partners in a matrixed organization. - Familiarity with integrated marketing across paid, owned, and organic channels. - Strong organizational and project management skills, with a high level of attention to detail. - Analytical mindset with the ability to interpret data and translate insights into clear marketing takeaways. - Excellent communication skills and demonstrated ability to learn and grow as a product marketer. - Bachelor’s degree or equivalent experience in marketing, business, or related field. Bonus Points - Experience supporting live service products, ongoing campaigns, or content updates. - Background in mobile or free‑to‑play games. - Strong interest in mobile games, action RPGs, and live service development. Your Platform Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android. Our World Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.  We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.  Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: - Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; - 401(k) with Company match, tuition reimbursement, charitable donation matching; - Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; - Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; - If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/. In the U.S., the standard base pay range for this role is $87,480.00 - $161,910.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.

• Foster a deep understanding of our customers and their workflows through research, data analysis, and direct engagement with sales, customer success, and dealmakers themselves. • Own and evolve Affinity's chat product and the agentic experiences we build on top of it, from early research and prototyping through beta and general availability. • Define and steward the labs framework that gives the: the process by which the broader product team a structured way to evaluate AI experiments and runs AI experiments, measures success, and graduates the most promising ideas into the core product. • Work directly with the CEO, senior leadership team, and customers to shape the strategic direction of AI at Affinity, from early concept through live product. • Develop product strategy for your ownership area, including business cases, success metrics, and a clear point of view on where AI creates genuine value for dealmakers. • Partner closely with engineering, applied science, and design teams to lead discovery, definition, and delivery, maintaining a short feedback loop with real users throughout. • Contribute to a product team culture of craft and continuous growth, including genuine enthusiasm for how AI is reshaping what great product work looks like