• Monitor business processes to identify opportunities for customer care improvements • Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts • Recommend alternative sources/courses of action to ensure an efficient customer service is delivered • Receive, investigate, and respond to technical queries from customers and/or colleagues

Department Name: BIS PAS Work Shift: Day Job Category: Revenue Cycle Estimated Pay Range: $20.01 - $30.01 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Must be located in AZ, CA, CO, NE, NV, WY This position is 100% remote! Must have 2 or more years of healthcare insurance authorizations (Imaging, Surgery, Pharmacy, or other procedures) is a must and 1+ years of health insurance experience. Great customer service stills and problem-solving skills are needed. Must have basic knowledge of CPT and ICD Codes and have reliable internet (NO WIFI, Ethernet Connection only) and a quiet work area/home office. Schedule: Monday - Friday 8:00am to 5:30pm Arizona Time Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position performs insurance verification and authorization functions that support Patient Access Services and ensures compliance with both department standards and billing requirements. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. This position is expected to reduce authorization-related initial denials/write-offs. CORE FUNCTIONS 1. Uses department procedures and new hire training to accurately complete authorization initiation requests with payers for all service lines and validates existing authorizations requested by providers. Completes authorization initiation for acute and ambulatory visits. Utilizes standard authorization submission tools, websites, and documents authorization updates in Host systems. 2. Provides necessary information regarding authorization numbers and patient demographic information to appropriate staff, including billing. Provides information about the referral process to physician and staff. Documents and maintains records of all referral activity and authorizations in appropriate Host fields. Refers encounters for peer review to substantiate ordered procedures. 3. Responds to “provider orders” for tests, procedures, and specialty visits. Obtains authorizations for single and/or reoccurring visits required by various payers, including verification of patient demographic information, codes, dates of service, and clinical data. Representatives will stay current on payor requirements and utilization of third-party authorization submission software to complete authorizations. 4. Works independently from a remote location and follows structured work routines. Works in a fast-paced environment requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. 5. Follows escalation protocols for accounts not meeting authorization standards by working with the ordering provider, scheduling departments, PAS leaders, and administrative groups for resolution in all acute, ambulatory, Banner Imaging, and Oncology service lines. 6. Performs other related duties as assigned. This may include cross-coverage in other authorization-related areas. MINIMUM QUALIFICATIONS High school diploma/GED is required. Requires minimum of three years of experience in healthcare insurance and/or authorizations. Business skills and experience in the assigned work area are required. Must be detail oriented. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. PREFERRED QUALIFICATIONS Associate’s degree in Business Management or equivalent preferred. Certification in CRCR and/or CHAA preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. The Medical Information Specialist III is a frontline specialist responsible for engaging customers, /healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? - Competitive compensation - Medical, dental, vision, 401(k), life & disability insurance - Paid time off, maternity and paternity leave - Employee discounts & exclusive promotions - Recognition programs, contests, and company-wide awards - Exceptional, collaborative culture - Best Places to Work in BioPharma (2022, 2023, & 2025) - Certified Great Place to Work (2022, 2023, 2025) What will you be doing? - Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines - Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases - Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations - Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis - Conduct literature analysis to respond to unsolicited, off-label inquiries as needed - Conduct study compliance calls to volunteers enrolled in clinical/medical research trials - Collect demographic data and disposition for product, sample and literature fulfillment - Exchange customer insights and scientific information with partners, as appropriate - Enroll participants in educational seminars - Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed - Identify adverse events and product complaints as outlined by client guidelines - Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed - Adhere to all company and client policies and Standard Operating Procedures - Possess effective organizational skills, including possibly working on multiple projects simultaneously - Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). - Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project. - Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information and updates. - Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as need. - Update and submit resume upon requests for audits - Other duties as assigned What do you need for this position? - Current US healthcare professional license: PharmD (Educational preference may be defined by the client) - Provides value and demonstrates Leadership (individual program leadership to determine specifics) - Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy - Ability to join frequent meetings and calls without disruption or disconnecting - Excellent verbal, written and listening communication skills - Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral - Competent with a computer, keyboard and mouse - Competent with Call Center Telephone Technology - Pleasant telephone manner and excellent telephonic service skills - Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas - Ability to manage complex situations - Ability to work both independently and within a group setting - Results oriented, excellent organizational skills and ability to work cross-functionally - At least one year of experience in healthcare or pharmaceuticals is strongly preferred About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.  We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at:  https://inizio.health/ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Administrative Services Estimated Pay Range: $18.02 - $27.03 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0 Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities. As a Service Center Representative for Banner Plans & Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution. This can be a remote position if you live in the following states only: AZ, CA, CO, NE, NV & WY Shifts Monday - Friday between 8:30am - 6pm, working business hours in the Arizona Time (40 hours per week) If this role sounds like the one for you, Apply Today! As a valued and respected Banner Health team member, you will enjoy: - Competitive wages - Paid orientation - Flexible Schedules (select positions) - Fewer Shifts Cancelled - Weekly pay - 403(b) Pre-tax retirement - Resources for living (Employee Assistance Program) - MyWell-Being (Wellness program) - Discount Entertainment tickets - Restaurant/Shopping discounts Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. This can be a remote position if you live in the following states only: AZ, CA, CO, NE, NV & WY POSITION SUMMARY This position supports the organization’s service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Herein referred to as “customer”. CORE FUNCTIONS 1. Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.) 2. Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines. (Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.) 3. Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives. 4. Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the department’s ongoing goals and objectives. 5. Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management. 6. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with up to one year of experience, preferably in a healthcare or managed care. Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service oriented demeanor at all times. Demonstrated ability to utilize computer and typing skills. The candidate must possess excellent communication skills to maintain a positive and helpful attitude with customers. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems, as well as, fundamental knowledge of the organization’s benefit programs, as described above. Must possess excellent organizational and time management skills to display the ability to provide timely, accurate information on a variety of benefit-oriented subjects. PREFERRED QUALIFICATIONS Bilingual preferred. Associate's degree with at least one to two years experience in a high call volume service center strongly preferred. Additional related education and/or experience preferred. Anticipated Closing Window (actual close date may be sooner): 2026-08-08 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy