• You support the selection and evaluation of manufacturers (quality, price, capacity) • You assist in product and formulation development in close coordination with internal and external partners • You obtain quotes, compare prices, and support cost calculations • You contribute to quality management, review specifications, and assist with certifications • You help with production planning, coordinating volumes and delivery times • You support packaging matters, labeling, and technical requirements • You work closely with Product, Supply Chain, and Marketing to ensure smooth processes • You help improve processes and resolve production challenges

• Mine operational data to surface root causes, not just symptoms, and translate findings into business recommendations that shape product and policy priorities • Own the narrative for weekly business reviews (WBRs): explain why metrics moved, surface root causes, and drive accountability for follow-through • Partner with Product and Engineering to influence roadmaps, represent operational realities in planning cycles, and hold teams accountable to ops readiness • Monitor queue health, SLA adherence, and decision accuracy; escalate systemic risks before they compound • Detect, triage, and coordinate resolution of operational breakages (bugs, routing issues, workflow failures) across cross-functional stakeholders — then own the RCA and ensure fixes stick • Distill agent and frontline feedback into structured insights that close the loop between what's happening on the ground and what gets built

• Ticket Management and Resolution (Level 2): Serve as the primary point of contact on the Salesforce support channel, diagnosing issues, guiding users, and ensuring requests are resolved promptly and clearly. • UAT Support (Operational QA): Validate new features and fixes developed by PMs/Developers before they go to production, ensuring the final delivery meets business needs and does not cause negative impacts. • Implementation of Low-Complexity Improvements: Identify optimization opportunities in Salesforce and implement straightforward solutions (such as field adjustments, basic flow automations, or report creation), progressively increasing technical autonomy on the platform. • User Education and Success: Convert recurring support questions into support materials or short training sessions, helping reduce ticket volume and increasing business teams' maturity in using the tool. • Provide the team with real support-derived data to help prioritize the backlog based on the most frequent user pain points.

Allow us to introduce ourselves Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions. We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally. Want to be a part of the Appinio movement? 🚀 Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here Your mission as a Working Student Product Operations (m/f/d) Support the day-to-day operations of the Appinio mobile app by helping ensure a high-quality user experience. You will work closely with Product Management to review support tickets, validate user-reported issues, and assist with daily quality checks and making sure recurring operational tasks are handled reliably and nothing falls through the cracks. What you will be doing - Review and help manage incoming support tickets related to the Appinio mobile app - Understand, categorise, and prioritise user-reported issues based on urgency and impact - Validate support cases by reproducing bugs and checking whether issues are genuine, urgent, or already known - Run daily quality checks of the mobile app to ensure key user flows are working properly - Identify patterns in support requests and highlight recurring issues to the product team - Perform manual checks related to community operations, including user bans and related review tasks based on internal guidelines - Document findings clearly and help maintain internal tracking of bugs, incidents, and quality issues You will thrive in this role if - You have a strong interest in mobile apps, product operations, and user experience - You are organised, detail-oriented, and comfortable working through tasks in a structured and reliable way - You are proactive, can identify what is important and urgent, and are comfortable making judgment calls within clear guidelines A few words about the team: - Our Mobile App team works at the intersection of product and operations. We care about the details that make a real difference to our users and move quickly to solve problems as they arise. You will work closely with Product Management and collaborate with QA, development. Additional role details - This role will report directly to our Senior Product Manager Kind reminder: Please ensure that your application is submitted in English. This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm. Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please read our privacy policy here. Learn more about us: appinio.com LinkedIn Xing Kununu Instagram