Overview The Senior Mortgage Loan Originator II proactively solicits outside mortgage business to meet established loan quality, production and service goals. Develops and maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities, and professionals, builders, professional and personal contacts, as well as other valuable referral sources. Oversees origination of all mortgage loan products and programs. The Senior MLO II responds to member inquiries and referrals that are generated from both their own contacts and from other business channels. The Senior MLO II conducts interviews with prospective borrowers to analyze financial and credit data, determine financing objectives, advise members of product/pricing policies and guidelines, and gather any additional required information and/or documentation. The Senior MLO II ensures exceptional service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all federal and state compliance policies and adhering to HMDA requirements. Responsibilities 1. Ensures the effective and professional completion of assigned loan origination functions. a. Possesses a complete knowledge/understanding of the mortgage loan products offered. This includes but is not limited to the standard secondary market loan programs expanded criteria, investment property and America First Loan programs. b. Possesses a complete knowledge/understanding of mortgage origination software systems, as expected of this position. c. Interviews, pre-qualifies, completes application documents, and analyzes preliminary documentation for loan requests. Discusses loan alternatives, credit criteria, interest rates, and loan documentation. Explains mortgage Exempt I process, time frames to expect and lock in procedures thoroughly. Does all of the above in such a manner as to elicit a shared understanding and positive responses from members. d. Performs follow-up work as necessary to achieve conditional approval within established time frames. e. Works to resolve loans referred by Underwriting or Automated Underwriting System within established time frames. Discusses loan alternatives with member thoroughly, together arriving at a conclusion as to what action is to be taken next on loan request. f. Understands and completes lending operations in accordance with all applicable federal and state mortgage regulations, NCUA, and established credit union policies and requirements. Stays informed as to changes thereto. 2. Meets loan production and service expectations as established. a. Possesses a complete understanding of production and service expectations of position. b. Creates and actively maintains a result oriented, assertive marketing plan. c. Drafts, executes, and revises marketing plan as needed in a well-organized, professional manner. d. Achieves and maintains a level of proficiency which meets expectations of position. 3. Establishes and maintains effective and professional business relations with members, realtors, builders, co-workers, and other industry professionals. a. Attentively answers questions and resolves problems. b. Counsels members regarding money management and financial matters. c. Provides relevant and timely updates with all involved parties. c. Works effectively with loan assistant, processing, and underwriting teams d. Projects the credit union's professional image by maintaining a clean, secure and well-maintained desk/ work area, and follows credit union/department dress code. d. Stays informed regarding changes and trends in the local real estate and competitive lending market. 4. Establishes and maintains effective communication and coordination with credit union personnel and with management. a. Coordinates functions with related departments and branches, providing support as needed. b. Functions as an essential constituent of the Mortgage department. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings and committees as required. e. Completes required records and reports in a timely manner. e. Provides support to the mortgage team as required for business development. f. Mentor others with mortgage knowledge. 5. Performs related duties as required or assigned. a. Professionally cross-sells credit union services. b. Completes special projects as assigned. Qualifications Training/Education/Certification: · Bachelor’s degree in business or related field or an equivalent combination or formal training and experience · Qualifies under Federal and state standards for licensing. Required Knowledge: · Understanding of the foundation of determining creditworthiness and borrower qualification. · Knowledge of Credit Union loan policies, products, procedures, processing, and underwriting guidelines. · Familiarity with title reports, insurance and appraisals · Knowledge of mortgage investor selling guidelines and requirements. Experience Required: · 5 years of mortgage loan originating experience. · Mortgage lending experience in conventional, FHA, VA. USDA, HECM, lot and construction loans. · Real estate background helpful and a verifiable existing network of industry professionals (agents and builders.) Skills/Abilities: · Strong interviewing skills. · Ability to interact effectively with staff to achieve desired outcomes. · Ability to create, execute, and revise a marketing plan as needed. · Excellent communication and public relations abilities. · Strong analytical and financial skills. · Ability to work in a fast-paced, deadline driven environment and under pressure as needed. · Able to operate related computer applications, calculator, and other basic business equipment. Successful completion of the NMLS registration process, which includes, but is not limited to: · Passing an approved credit screening · Completing all required SAFE Act courses · Attesting to personal information · Submitting fingerprints for background check · Maintaining annual licensure renewal #IND21

• Responsible for all customer locations (direct and indirect customers) in a defined geographic territory, with emphasis on developing OEM/machine builder accounts. • Drive specification on new designs and share gain on existing designs at customer accounts. • Collaborates with our Distributor Commercial team when jointly pursuing end customer business. • Collaborates successfully in a team selling environment with Customer Service, Application Engineering, Product Line Managers, Manufacturing Engineering and other team members as needed. • Influence purchasing decisions at multiple organizational levels. • Execute disciplined selling processes to attain quota by; Purposeful account planning, Time and territory management, Funnel opportunity management/CRM proficiency. • Educate OEMs and distributors on the differentiation and value of Regal Rexnord Linear Motion Products, as appropriate. • Guide customers toward customised solutions when standard, off‐the‐shelf products do not meet requirements. • Serve as a trusted technical advisor by building productive, professional relationships with key distributors to enable collaborative selling at indirect accounts. • Proactively assess, clarify, and validate customer needs through the QBR (Quarterly Business Review) process. • Maximize new business development and marketing-driven opportunities. • Maintain strong technical competence in the knowledge and application of Thomson Linear motion Products within served markets by engaging technical support resources as needed. • Develop and maintain a Key Account Management Plan (KAMP) for strategically important accounts; use CRM to coordinate actions and manage opportunities. • Facilitate customer stakeholder discussions to surface ideas and concerns, guiding groups toward solutions using a consultative approach (Teach / Tailor / Take Control). • Regularly report market conditions to leadership, including industry segment trends, competitor activity, and in-demand product features/benefits. • Represent the company at trade shows, conferences, and channel partner events as required.

• Assist with customer advisory services • New customer acquisition • Establish new partnerships and networks • Increase brand awareness of HORBACH

• Respond to inbound calls, messages, and web inquiries promptly and professionally • Own the full patient journey from first contact through booked consultation or procedure • Qualify leads based on intent, fit, and readiness • Execute structured follow-ups for warm and cold leads • Coordinate handoffs with in-clinic teams for final conversion stages • Learn and master the company’s service and procedure offerings • Translate technical or medical information into clear, persuasive messaging • Identify patient motivations and align them with appropriate services • Conduct sensitive conversations with professionalism and discretion • Deliver high-quality, brand-aligned communication across all touchpoints • Provide anticipatory, high-touch customer service • Maintain a polished and professional tone reflective of a premium brand • Manage daily pipeline activity within CRM systems • Track interactions, update lead stages, and maintain clean data • Identify trends and report conversion insights to stakeholders • Collaborate with internal teams on scheduling and follow-ups • Participate in onboarding and knowledge-base training • Contribute to process improvements and workflow optimization