Empowering Talent. Elevating Companies. Uniting Success.
Bilingual Patient Sales & Consultation Specialist
Location
Brazil
Posted
71 days ago
Salary
0
Seniority
Senior
Job Description
Bilingual Patient Sales & Consultation Specialist
Catena
• Respond to inbound calls, messages, and web inquiries promptly and professionally • Own the full patient journey from first contact through booked consultation or procedure • Qualify leads based on intent, fit, and readiness • Execute structured follow-ups for warm and cold leads • Coordinate handoffs with in-clinic teams for final conversion stages • Learn and master the company’s service and procedure offerings • Translate technical or medical information into clear, persuasive messaging • Identify patient motivations and align them with appropriate services • Conduct sensitive conversations with professionalism and discretion • Deliver high-quality, brand-aligned communication across all touchpoints • Provide anticipatory, high-touch customer service • Maintain a polished and professional tone reflective of a premium brand • Manage daily pipeline activity within CRM systems • Track interactions, update lead stages, and maintain clean data • Identify trends and report conversion insights to stakeholders • Collaborate with internal teams on scheduling and follow-ups • Participate in onboarding and knowledge-base training • Contribute to process improvements and workflow optimization
Job Requirements
- 3+ years of consultative sales experience (high-touch or service-based sales preferred)
- Full professional fluency in English and Spanish (near-native English required)
- Strong ability to communicate with high-level, discerning clients
- Proven ability to learn and explain complex or technical concepts clearly
- High emotional intelligence and strong interpersonal skills
- Comfort discussing sensitive or personal topics with professionalism
- Experience using CRM platforms in a sales or pipeline management capacity
- Ability to work independently in a fast-paced, evolving environment
- Nice-to-Haves (Preferred)
- Experience in healthcare, aesthetics, wellness, or patient-facing sales
- Background in luxury hospitality or premium client services
- Familiarity with EMR systems or healthcare workflows
- Exposure to high-growth startups or rapidly scaling environments
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
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