• Own end-to-end execution of site maintenance work across assigned regions or accounts • Ensure work is completed safely, on time, and in accordance with customer SLAs and contractual requirements • Partner with dispatch, operations, and account management teams to prioritize and schedule work effectively • Monitor job progress, resolve escalations, and remove execution barriers in real time • Own job-level financial performance including revenue, cost, and margin • Monitor key KPIs including On-Time Delivery, Cost of Quality, and Productive Time Utilization (where applicable) • Develop and document standard operating procedures (SOPs) for site maintenance and disaster recovery execution • Create scalable playbooks for dispatching, subcontractor engagement, and job closeout • Ensure alignment with the Pearce Reliability System and broader Cooling & Power operating model

• Own end-to-end project management for our most complex accounts, ensuring seamless execution across all workstreams. • Manage client communications, expectations, timelines, scope, and deliverables with a high level of precision and professionalism. • Navigate ambiguity and complexity, proactively identifying risks, solving problems, and keeping projects on track. • Audit, optimize, and refine workflows to improve efficiency and scalability across accounts. • Partner closely with cross-functional teams (creative, growth, lifecycle) to ensure alignment and high-quality output. • Lead kickoff processes, project planning, and ongoing execution for high-priority initiatives. • Ensure all work meets internal standards and client expectations through strong QA and attention to detail. • Drive operational excellence by improving systems, processes, and ways of working through feedback loops and collaboration with your manager. • Maintain a high billable workload while balancing strategic oversight of complex projects. • Build strong client relationships by acting as a trusted, solutions-oriented partner.

Role Description This is a foundational role designed for a technically-grounded individual ready to launch their career in project management. You will be integrated directly into our project delivery teams, supporting the planning and execution of IT and technical projects for our global clients. Under the guidance of senior leaders, you will gain hands-on experience in project coordination, stakeholder communication, and delivery methodology. This position is a direct pathway to assuming greater responsibility and full project ownership as you develop. We are seeking a disciplined, detail-oriented, and communicative professional who is comfortable in a remote setting and eager to learn structured project management within the IT sector. Tasks - Project Coordination & Execution: - Support the development and maintenance of detailed project plans, schedules, and task trackers. - Assist in coordinating activities across internal technical teams, customers, and third-party vendors. - Monitor project progress, proactively identify risks and dependencies, and escalate issues appropriately. - Ensure project deliverables meet agreed-upon timelines, scope, and quality standards. - Technical Project Support: - Work on projects involving core IT infrastructure concepts, including networking (IP addressing, firewalls, basic network security) and systems. - Serve as a liaison, translating technical requirements and constraints into clear, actionable project tasks for diverse stakeholders. - Review and contribute to technical documentation related to project delivery. - Quality, Safety & Compliance (Q&S / QHSE): - Actively support the implementation of our Quality, Health, Safety, and Security (QHSE) procedures within all project activities. - Help ensure compliance with internal and client-specific security and quality standards. - Participate in preparation for audits and contribute to continuous improvement initiatives. - Communication & Reporting: - Prepare clear and concise project documentation, including status reports, meeting minutes, and action item logs. - Provide regular, structured updates to project managers and key stakeholders. - Facilitate effective communication during project meetings and customer touchpoints. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a closely related technical field. - Studies must be fully completed. - 0 to 2 years of professional experience, with initial exposure to IT projects, technical operations, or project coordination. - Solid foundational understanding of IT networking concepts (IP addressing, firewalls, network security) and general infrastructure. - Exceptional organizational skills and a rigorous attention to detail. - Strong written and verbal communication skills in English, with the ability to work effectively in a fully remote team environment. - Proven self-discipline, reliability, and the ability to manage time efficiently without direct supervision. Requirements - Highly Desirable: - Familiarity with or exposure to Quality, Health, Safety, and Security (QHSE/Q&S) frameworks or standards. - A demonstrated interest in pursuing a formal career path in project management. Benefits - USD Salary: Paid in US Dollars, ensuring financial stability. - 100% Remote Work: Work from anywhere in Syria with internet. - Professional Growth: Career progression with training and mentorship. - International Exposure: Direct work on global projects for networking. - Comprehensive Employment Terms: Full-time contract with paid leave. - Structured Environment: A company that values process and clarity.

• Lead end-to-end execution of new campaign launches and relaunches across multiple departments. • Drive process improvements and leverage data analytics to increase campaign efficiency and speed to market. • Maintain and manage centralized campaign tracking tools (e.g., ADO, Monday.com) to ensure visibility and accountability. • Facilitate recurring cross-functional meetings to align on priorities, timelines, and deliverables. • Conduct periodic workflow reviews to ensure alignment with evolving technologies and business needs. • Gather, analyze, and document business requirements from executive leadership and key stakeholders. • Translate business needs into clear, actionable technical requirements, use cases, and workflows. • Develop and maintain intake processes, approval workflows, and supporting documentation. • Create and update Standard Operating Procedures (SOPs) to support operational consistency and scalability. • Lead QA and User Acceptance Testing (UAT) efforts for system enhancements, integrations, and CRM updates. • Partner with technical teams to validate functionality and ensure successful implementation. • Document test results, identify defects, and recommend improvements to enhance system performance and reliability. • Analyze operational and campaign data to identify trends, inefficiencies, and opportunities for improvement. • Evaluate existing workflows and recommend optimization strategies, particularly within campaign setup and intake processes. • Deliver actionable insights to improve team performance and overall business outcomes. • Plan, manage, and track multiple concurrent projects related to operational and technology initiatives. • Ensure projects are delivered on time, within scope, and aligned with organizational objectives. • Develop reports, dashboards, and presentations using tools such as Excel and Salesforce. • Communicate project status, insights, and recommendations to stakeholders through clear, data-driven reporting.