Postman Law

• Lead end-to-end execution of new campaign launches and relaunches across multiple departments. • Drive process improvements and leverage data analytics to increase campaign efficiency and speed to market. • Maintain and manage centralized campaign tracking tools (e.g., ADO, Monday.com) to ensure visibility and accountability. • Facilitate recurring cross-functional meetings to align on priorities, timelines, and deliverables. • Conduct periodic workflow reviews to ensure alignment with evolving technologies and business needs. • Gather, analyze, and document business requirements from executive leadership and key stakeholders. • Translate business needs into clear, actionable technical requirements, use cases, and workflows. • Develop and maintain intake processes, approval workflows, and supporting documentation. • Create and update Standard Operating Procedures (SOPs) to support operational consistency and scalability. • Lead QA and User Acceptance Testing (UAT) efforts for system enhancements, integrations, and CRM updates. • Partner with technical teams to validate functionality and ensure successful implementation. • Document test results, identify defects, and recommend improvements to enhance system performance and reliability. • Analyze operational and campaign data to identify trends, inefficiencies, and opportunities for improvement. • Evaluate existing workflows and recommend optimization strategies, particularly within campaign setup and intake processes. • Deliver actionable insights to improve team performance and overall business outcomes. • Plan, manage, and track multiple concurrent projects related to operational and technology initiatives. • Ensure projects are delivered on time, within scope, and aligned with organizational objectives. • Develop reports, dashboards, and presentations using tools such as Excel and Salesforce. • Communicate project status, insights, and recommendations to stakeholders through clear, data-driven reporting.

• Extract and analyze data from various sources, such as case management systems, client databases, and financial records. • Identify trends, patterns, and opportunities for improving operational performance. • Evaluate and document existing workflows within the Intake Department. • Propose and implement optimization strategies to enhance operational efficiency and streamline processes. • Assist in planning and tracking projects related to technology upgrades or process changes. • Collaborate with stakeholders to understand business needs and gather detailed functional requirements for new systems, features, or enhancements. • Develop comprehensive documentation, including business requirements, use cases, and technical specifications. • Create and maintain Standard Operating Procedures (SOPs) for intake operations. • Generate detailed reports and dashboards using tools like Excel or Sigma to provide actionable insights to decision-makers. • Communicate findings and recommendations effectively through data visualizations. • Partner with IT teams to ensure seamless integration of new systems or enhancements into existing workflows. • Participate in User Acceptance Testing (UAT) to validate functionality and ensure user needs are met. • Analyze client feedback and identify opportunities to enhance service delivery and improve the overall client experience.

• Own monthly and quarterly lead targets across • Maintain and improve CAC and CPL benchmarks • Forecast performance by channel and DMA • Shift budget dynamically based on ROI performance • Oversee performance across affiliate & lead aggregators, warm transfer providers, and new providers • Improve lead-to-retainer conversion rates • Audit intake processes for friction points • Align marketing messaging with intake scripting • Implement call tracking and routing improvements • Maintain clean attribution logic • Leverage Litify, CallRail, GA4, performance dashboards, and Sigma/BI tools • Identify over or under-stated channels • Create weekly performance reporting tied to signed clients, not just leads • Monitor lead quality across sources • Identify fraud, duplication, and non-qualified patterns • Work with operations to refine targeting criteria • Ensure compliance with legal advertising standards

• Manage and supervise intake attorneys within the firm’s intake department • Review potential cases to verify they meet firm case criteria and guidelines • Provide support and guidance to intake attorneys during client consultations • Handle client escalations and complex intake situations when attorney intervention is needed • Speak directly with potential clients who request or require an attorney consultation prior to signing • Assist in converting qualified leads into retained clients • Ensure intake attorneys are following proper procedures, documentation, and qualification standards • Monitor intake performance and maintain high standards of client service • Work closely with intake leadership to maintain efficient intake operations

About Us: At Postman Law we are dedicated to creating a workplace where passionate professionals can make a real difference. Our team of experienced personal injury attorneys and case staff work together to advocate for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. Purpose: Postman Law is seeking an Intake Attorney Manager to oversee and lead the attorneys in our intake department. This role is focused on supervising intake attorneys, ensuring potential cases meet firm criteria, assisting with client escalations, and speaking with prospective clients when attorney involvement is needed to help finalize representation. The ideal candidate is a licensed attorney with strong leadership and client communication skills who is comfortable working in a fast-paced intake environment and helping convert qualified leads into signed clients. This is a full-time, remote position; candidates near our Lake Mary, Florida, office are preferred. Compensation for the role will be an annual base salary of $120,000 to $160,000, depending on experience; plus the role is eligible for a year-end discretionary performance bonus and benefits. Key Responsibilities: - Manage and supervise intake attorneys within the firm’s intake department - Review potential cases to verify they meet firm case criteria and guidelines - Provide support and guidance to intake attorneys during client consultations - Handle client escalations and complex intake situations when attorney intervention is needed - Speak directly with potential clients who request or require an attorney consultation prior to signing - Assist in converting qualified leads into retained clients - Ensure intake attorneys are following proper procedures, documentation, and qualification standards - Monitor intake performance and maintain high standards of client service - Work closely with intake leadership to maintain efficient intake operations Qualifications: - Juris Doctor (JD) from an accredited law school - Active bar license in good standing - 3+ years of legal experience, preferably in plaintiff-side litigation or personal injury - Experience with client consultations and case evaluations - Strong communication and persuasion skills with potential clients - Leadership or supervisory experience preferred - Ability to work in a high-volume, fast-paced intake environment Preferred Experience: - Personal injury or mass tort intake experience - Experience supervising attorneys or legal teams - Background in legal intake or client acquisition environments

This role involves leading end-to-end project execution while driving analytical insight and process optimization across the enterprise. Own and manage detailed project plans in Monday.com, including task assignments, dependencies, milestones, timelines, and status tracking to ensure on-time, on-budget delivery across all project work streams. Configure and maintain Monday.com boards to reflect real-time project status; build dashboards and automated workflows to surface blockers, track progress, and provide stakeholders with clear visibility into project health. Lead and organize cross-functional teams assigned to business efforts across the enterprise, with a focus on implementation initiatives. Facilitate definition of project scope, goals, requirements, and deliverables; manage day-to-day execution and provide regular status updates to leadership and stakeholders. Identify, track, and mitigate project risks; develop risk mitigation plans in collaboration with project teams. Coordinate project meetings, generate meeting materials (agendas, notes, action items), and produce post-meeting deliverables to keep teams aligned and accountable. Collaborate across business units to manage resource requests and align project activities to approved budgets and plans. Act as a project lead for the evaluation and implementation of new technology; provide systems analysis, detailed process mapping, business requirements documentation, and design recommendations. Support and optimize business for cross-functional and cross-brand processes; develop and maintain key metrics and process documentation to drive operational accountability. Identify opportunities to apply technology or modify workflows to optimize business processes in support of the organization's growth objectives. Take a hands-on approach to troubleshooting complex processes, functional, and application issues and manage through to resolution. Ensure data integrity, internal controls, and audit trails are maintained throughout all applications and processes. Develop, review, and execute system test scripts; perform end-to-end testing of business processes prior to go-live. Partner with Training teams to create user training guides, process documentation, and materials that drive effective adoption. Build and maintain reports and dashboards in Monday.com and Sigma BI/analytics tool to deliver actionable insights on project performance, process efficiency, and operational KPIs. Leverage data to generate organizational and people insights that influence areas of focus and strengthen leadership decision-making. Analyze business data to identify trends, root causes, and improvement opportunities; translate findings into clear narratives for technical and non-technical audiences. Continuously improve reporting frameworks to ensure metrics are timely, accurate, and aligned to business objectives.

Postman Law's affiliated entity Atticor Group LLC is seeking a contract Graphic Designer to provide hourly services supporting two established brands within our portfolio. This role focuses on execution and production, bringing campaigns to life across print, out-of-home (OOH), and digital advertising while maintaining brand consistency and performance standards. The ideal candidate is a mid-level designer with strong layout, typography, and production skills who is comfortable working within established brand systems and collaborating closely with marketing leadership. Prior experience in B2C, direct-response, or regulated industries (legal, healthcare, finance) is strongly preferred. This a remote, contract, hourly-paid position. Though the role is fully remote, candidates in the Chicago area near our downtown Chicago office are preferred. The hourly range for this position is $40 to $55 per hour, depending on experience. Design and produce visual assets across: Digital advertising (paid social, display, email) Print ads, event materials, and marketing collateral Out-of-home placements such as billboards and transit ads Execute creative within established brand guidelines for two distinct brands Prepare files for print and OOH production, ensuring accuracy and adherence to specs Collaborate with marketing and content teams to support campaign development and rollout Apply feedback efficiently and iterate designs to meet legal, compliance, and performance requirements Support conversion-focused design by implementing best practices for clarity, hierarchy, and call-to-action Manage multiple projects simultaneously while meeting deadlines and maintaining high-quality output Stay current on design trends, tools, and advertising best practices